Having problems with your Digital Cameras ?

I have a Casio Exilim ex-z18 camera and a couple of weeks ago I started having problems and have not been able to use this since. When I turn it on it comes up with 'lens error' - this camera is only around 8 months old but bought in the UK and have since moved to australia so I doubt we can send to Casio? Any help would be really appreciated


Answers :

You absolutely can send it to casio. Go to their website and search for your product, if you registered it when you purchased it the warranty is still in effect. Otherwise ask to chat or speak to a service rep or supervisor. Companys in general will honor a 1yr warranty as long as you have some documentation. They can usually tell how old it is just from the serial numbers, you have nothing to lose. I sent in a 5 year old Cannon, and they fixed it free of charge. You may have to pay shipping one way
Hello,\015\012
\015\012This is a common problem with this model camera from Casio. I recommend, if possible returning the camera to purchase a different model or different brand of camera. \015\012
\015\012The manua from Casio states recycling the power. However, if you get the same message they suggest contacting a Casio service center. Here is the PDF manual --> \015\012http://ftp.casio.co.jp/pub/world_manual/qv/en/ex_z18/EXZ18_e.pdf
\015\012
\015\012Let me know if you have any other questions.\015\012
\015\012Thank You,\015\012Raph30
Repair Help & Product Troubleshooting for Digital Cameras

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