Having problems with your Digital Cameras ?

Was loading pictures from SD card and frame appeared to lock up. It went blank and will not respond even after turning on and off and unplugging for a long period of time. Tried a different card -- nothing -- no response. Called technical support for Smartparts and she had me connect it to my computer -- computer did not recognize any new hardware. Warranty is only 90 days and I've had it six months. Smartparts tech support says there is no repair available. HELP!! Thank you. Barbara


Answers :

Please try it in another computer.. if it works it detects on another computer then the problem is with ur computers USB . that can be rectified. \015\012
\015\012even try these steps which may work for u.\015\012
\015\012if ur tumb drive or SD not works try the below\015\012
\015\012\015\012Step 1- Check to see if your thumb drive has U3 Software (when inserting drive \015\012into computer, a message will appear saying “Device is U3 equipped”) \015\012Step 2- If the U3 software has been detected, go to www.U3.com/support and \015\012follow the directions. \015\012Step 3- Be sure that the memory in your thumb drive can only be a maximum of \015\0122 Gigabytes. \015\012Step 4- Make sure that the connection between the thumb drive and frame is \015\012firm, not loose. \015\012Step 5- Your thumb drive is now ready to use.\015\012
\015\012follow these steps for upgrading firm ware..\015\012
\015\012 Step 1- Download File 1, and save it to a memory card (SD/MS/CF..etc) \015\012Step 2- Turn the power “Off” on the frame and insert the memory card. \015\012 Turn the power of the frame back “On”. \015\012Step 3- The screen will turn “Red”, and in approximately 30 seconds the screen \015\012will turn “Green”. \015\012Step 4- Delete File 1 from your memory card. \015\012Step 5- Download File 2 and save it to a memory card (SD/MS/CF..etc) \015\012Step 6- Turn the power “Off” on the frame and insert the memory card. \015\012 Turn the power of the frame back “On”. \015\012Step 7- The screen will turn “Red”, and in approximately 30 seconds the screen \015\012will turn “Green”. \015\012Step 8- Delete File 2 from your memory card. Your software is now up-to-date. \015\012
\015\012if nothing got worked then the your device got damaged .. u have to consult ur nearest service repair.\015\012Unfortunately there is no repair or service for this Smartparts Digital picture frame. If any electronic repair center can deal it , it is ur luck or else the device has to be throwed.. \015\012that is the main drawback for Smartparts Digital picture frame.\015\012
\015\012that is the solution that any one can provde barbara..\015\012
\015\012Please rate my solution so that i will get paid for the service done.
You need the software package that came with it
Repair Help & Product Troubleshooting for Digital Cameras

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Was loading pictures from SD card and frame appeared to lock up. It went blank and will not respond even after turning on and off and unplugging for a long period of time. Tried a different card -- nothing -- no response. Called technical support for Smartparts and she had me connect it to my computer -- computer did not recognize any new hardware. Warranty is only 90 days and I've had it six months. Smartparts tech support says there is no repair available. HELP!! Thank you. Barbara


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