Having problems with your Digital Cameras ?

I was taking pictures and then the camera malfunctioned, giving me this error statement: "lens error, restart camera" I tried re-starting by removing and replacing the battery, but this didn't help. Please advise. Thanks.


Answers :

Did you just buy this camera? If so, please either call Manufacurer or take it to the store where you got it and try to get a refund, as this problem happens sometimes, but should NOT be happening on a new camera. If you're still under warranty, you should be able to take full advantage of it (provided you didn't drop the camera or anything like that). This error isn't a death sentence, but it shouldn't be happening with a new unit.
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\015\012If you aren't under warranty and want to try fixing this yourselves, there are some 'homemade' methods that have worked for other users in the past. That doesn't mean they'll work for you, and if you don't feel comfortable banging your camera around or doing this stuff, I'd advise calling a repair shop and at least getting an estimate. If the camera wasn't dropped or abused, the maker (particularly if it's Canon) may just possibly repair it for free if they think it's a manufacturing error that caused it. Probably not, but it's worth asking before you do any tinkering.

But... if the estimate is more than the cost of the camera (which may happen if it's old enough), or if you just want to try, here are a few methods that might help.

1. If you can get the camera to turn on, go into the Setup menu and do a factory reset/ restore defaults. If you can't get it to turn on, remove the batteries, wait a few minutes, then put them back in. If you are just getting the error message and the lens isn't making a weird grinding noise or anything, what you have may just be a technical glitch, and doing one of these two things may put it back to normal. Try this first.

2. Didn't work? OK. Next idea: take a look at where the USB plugs into the camera on the side; if it's a Canon, there should be a soft padded cover there. Take that side and rap the padded part gently against a table top. Sometimes this works, I don't know why.

3. Next idea: If your lens moves at all when the camera is turned on, watch how it moves. Does it come out and then back in? If so, turn it on and, as it comes out, grab it and hold it for a few seconds, preventing it from going back in; then let it go. You may also try holding it a few centimeters above a table top, and as it comes out, let it hit the table top and be forced back in before it is fully out.

Those are the top things that seem to work for people. But... if they don't work for you, there's still more you can try.

Here's the thing: most of these errors that you all are getting are related; the 'lens error, restart camera' is very similar to Canon's old e18 error, and various other manufacturers have the same issues. So even if you're not seeing the E18 error message on a Canon camera, the problem you're having is very similar to that one. So take a look at http://www.e18error.com/repair.html

That website outlines multiple methods to fix the E18 error (and therefore similar lens errors). Some of those methods I've just described here, but there are others, right down to a guide on how to dismantle your camera. Read that site carefully as it explains things in pretty good detail, and give them all a shot and see if anything works.

Good luck!
Try to gently tap the camera with your palm and then remove the battery for 10 seconds and put it back in and then that should correct this problem,,,,
Repair Help & Product Troubleshooting for Digital Cameras

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