Having problems with your Digital Cameras ?

To Whom it may Concern: Some one knocked over my optoma at my church and now it is only showing in black & white, the color doesn't show any more. I don't know if it is the bulb or do i need to replace it. The model that I currently have is a EP719, there are no repair shop here the in Fredericksburg Va area, please advise! You can e-mail me at [email protected] or via phone at (703) 906-3155. Thank you! V/r Amos

Answers :

Hi Amos.\015\012
If you get a black and white picture, then the lamp is working.\015\012
When the lamp is depleted or faulty, you will get no picture at all, and a warning led on the projector.\015\012
\015\012If you get no color, then it is a signal problem.\015\012
\015\012Problems of this kind are often related to a bad input connection.\015\012
\015\012Try disconnecting the projector power cord for ten minutes, this will reset the projector draining power from internal circuits.\015\012
\015\012Try disconnecting and connecting back video cable. \015\012
\015\012If possible test the projector connecting the external device through a different input connector.\015\012
\015\012You may need to use the Source button after connecting to different input.\015\012
\015\012Many Optoma have also a re-sync button to synchronize with external source. after disconnecting and connecting back video cable try re sync in that case.\015\012
\015\012If there is no resync button, restart the projector after disconnecting and connecting back. \015\012
\015\012Test all connections, if that does not work, then the input connector , or the RGB circuit inside projector may be faulty.\015\012
\015\012In that case contact Optoma, they will give you instructions on how to send the projector for repair.\015\012
\015\012Their number is : (408) 383 3700\015\012
\015\012Here also Optoma contact form.\015\012
\015\012Ensure that the problem is not just a defective or not well connected video data cable first.\015\012
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