Having problems with your Digital Cameras ?

I was given a link to downloaded the pictureviewer software for my DP-151 digital photo keychain but when i installed it I got a message that says can't find any photoviewer or another program owns. What should I do?

Answers :


I guess then you have been given a wrong link or there is a problem with the installation itself.

For a direct download link, click here. Save this file on your desktop for installation. This is a zip file.

First un-install any previous versions of Photo Viewer. You can use Revo uninstaller for this purpose but it is not necessary.

  1. Once the download is completed, go to your desktop. Right-click on the downloaded file and extract its contents.
  2. \015\012
  3. To install the Photo Viewer software, Double-click on the Setup.exe file. Click NEXT on all prompts.
  4. \015\012
  5. After the installation. The Photo Viewer Software icon will appear on your desktop.
  6. \015\012
  7. CONNECT the Key Chain to your computer using the supplied USB cable. Upon connecting the Key Chain to your computer, the Key Chain will prompt you to set the device to “USB Charge or USB Update”. Select USB Update by pressing the Right button and then the Middle button.
  8. \015\012
  9. RUN the Photo Viewer Software to transfer photos to the Key Chain. Double-click on the Photo Viewer icon located on your desktop. Once the Photo Viewer opens, it will give you a message indicating “Upload Completed”. Click OK. (This message indicated that the Photo Viewer Software has made connection with the Key Chain).

If you not have received the “Upload Completed” Message, then you are
encountering the below error message:

Can’t Find any Photo Viewer, or
another program owns it. The
program will exit!

To resolve this issue, read below:

*The cause of this error message: When connecting the Key Chain to your computer, the Keychain will prompt you to select “USB Charge or USB Update". Select USB Update (Press the RIGHT button and then MIDDLE button) then run the Photo Viewer Software.

*Make sure that the USB Cable is plugged in all the way (you should hear a clicking sound).

*Go to your Desktop to make sure your computer recognizes the Key Chain. The Key Chain should be listed as a REMOVABLE DISK. If not, replace the cable.

*Go to your Device Manager to make sure your computer recognizes the Key Chain. The Key Chain should be listed as a STORAGE device in the Device Manager. If not, replace the cable.

*Make sure you have FULL administrator rights on your computer

*a)Create a new user account and give that account full admin rights, b) Connect the Key Chain, c) Set the Key Chain to USB Update, d) Run the Photo Viewer software.

By following the above instructions, I'm sure you will have no problem in installation. Follow them and reply back.

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