Having problems with your Digital Cameras ?

My camera lens is not retracting and I can not take photos either


Answers :

Fixing a Lens Error on a Digital Camera
\015\012
\015\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\015\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\015\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\015\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\015\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\015\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\015\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\015\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\015\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\015\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\015\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\015\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\015\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
This totally worked! We had dropped the camera off the table accidentally and the lens got stuck. I carefully manipulated the lens also following step 3 and plugging the camera in for extra oomph, and now it is great!!! Thanks so much!!
Repair Help & Product Troubleshooting for Digital Cameras

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

My new camera will not take pictures. i am able to view the pictures that i have taken, for the camera does turn on, but it does not take new photos. The lens does not retract either.


Fixing a Lens Error on a Digital Camera This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart ... Digital Cameras

The lens will not retract. A message says "lens error, restart camera," but the camera will not restart. The camera is a Canon PowerShot S3 IS. I can hear a "whirring" or motor noise when I try to start it, but the lens will not retract and it will not take photos or allow you to review photos. Batteries are just fine. I imagine it's the gears, but I wish I could have it repaired for not a lot of money.


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Canon PowerShot S2 IS Digital Camera

How do i fix the system error (focus) message on my lumix zs1. the lens wont retract when shut off, either. can't focus nor take photos, and the camera displays a message to turn it off and then back on again


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Panasonic DMC-ZS1 Digital Camera

My camera lens is not retracting and I can not take photos either


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Digital Cameras

Horizontal lines appeared when I attempted to take a photo. Camera would not take photo. NOW, no lines appear, NO image in screen, and will not take a photo. Batteries are tested and fresh. Photo lens opens and retracts on demand and during power-save.


Please see the following comment: ... Canon PowerShot A95 Digital Camera

Suddenly, after taking some photos the camera will light up to the Fujifilm start window, and no further, then blacks out. It will not shut off with the power button, nor retract and close the lens even when I pull the battery out. I have tried two batteries. When I plugged the camera into the laptop, the lens retracted. Any ideas on what may be the issue?


The main board is bad. Was it recently dropped? If so, then the board might have been damaged - it's not worth fixing. When a camera is dropped it's like a car getting into a major collision - you'll have other problems later. As long as the memory c ... Fuji FinePix J10 Digital Camera

MJU 300 Hello my partners MJU 300 camera has developed a fault where when the shutter slide is opened it starts as normal the lens extends the lcd starts then allmost imediately the lens retracts. if it does stay out/on as soon as you take a photo it retracts & shuts down. i have tried a different battery same thing happens. so in my wisdom i decided to remove the shutter slider cover in the hope of finding some fluff on a switch but unfortunately it has only worsened the problem now the camera


Sean \015\012\015\012 Sorry about this but Olympus charge \302\243100 flat rate for all repairs- costly i thought. however i opted for buying a replacement from Ebay \302\24330 as good as new. seems a real waste but looks like olympus run an almost d ... Olympus MJU 300 Digital Camera

White photos canon A470? i have a canon powershot A470 camera and there's a problem taking photo.. whenever i take a picture, it's either fully white or have white stripes on the pictures.. i thought it was the lens problem but the camera has no problem shoot a video.. i also try the factory reset but no use


I had this problem too, I think it's the shutter problem, it doesn't closewhen a picture is taken, therefore, causing the over exposed photo...I've sent it back to canon, still waiting for the reply...Kevin - Malaysia ... Canon PowerShot A470 Digital Camera

Lens error I've had my camera for about 9 months and it's been working fine. 2 weeks ago I turned it on, went to take a photo and instead got this "Lens error" and the lens won't retract back in and the camera won't do anything. Sounds like this is a typical problem. Anything I can do to get my camera working again?


Try these procedures. ... Nikon Coolpix L11 Digital Camera

Hello there, i have had my tz15 for 18 months and have never had a problem it until now. I taking video at the time and then I went to zoom in and the lens started to do so maybe 1x, hesitated then retracted back into the camera as if it had been turned off and a message displayed on the white screen "Please turn camera of then on again". This doesn't work, i can still take photos but when i try to zoom the same thing happens every time. I was taking some shots and video of some electric arc we


I had the same problem. Tried on and off and press every button and it still tells me to "Please turn camera of then on again". I took my SD card out, turn it on in display mode, select menu, go to internal memory, erase all files in the intern ... Panasonic Lumix DMC-TZ15 Digital Camera

Lens Problem Hiya,hopefully someone out there can help....when turning the camera on (in camera mode) the lens extends, then retracts itself and the camera shuts down automatically. I can use and view all other features via "favourites", but just can't take another photo. Any tips would be much appreciatted.


Update the v550 firmware via Kodak's website. Follow the instruction... hope this helps RICK ... Kodak EasyShare V550 Digital Camera

System error turn camera on green light comes on as per normal functions ok to that point then lens retracts like it is switching off green light comes on and flashes with system error.if you hold the camera to your ear when all this is going on you can hear noise from within the camera before it starts to retract and green light starts to flash with system error on screen.this happens on all functions.you can still look at pictures already taken this funtion works ok.just can,t take photos any


Hi\015\012the problem that causing this is:\015\012there is some pressure to the lens\015\012\015\012did it fell?\015\012probebly there is a fault in the lens \015\012\015\012sorry cant help\015\012\015\012good luck ... Panasonic Lumix DMC-LC43 Digital Camera

I was taking photos when suddenly my Canon PowerShot SD 1300 IS IXUS 105 read "Lens error. Will shut down automatically. Restart camera." Then the screen went blank. The lens will not retract. I cannot do anything other than turn the camera back on and get the same message. I've never had this problem before.


There is something wrong with your lens barrel. It can be anything from some sand/dirt that got inside in which you try using some canned air to blow out the particles while continually turning it on and off. Usually what it is from is the camera bei ... Canon PowerShot SD1300 IS IXUS 105 Digital Camera

Hey there. I have a Fujfilm Finepix A820. Yesterday I noticed that when I turn it on and try to take a picture, as soon as I touch the shutter button to take a shot the camera turns off, but the lens is still out, it does not retract. My friends say this was the end of my camera. But I can do whatever I want with it, set it, watch photos I took before. Is it some kind of error, because of batteries or does it need a professional fix-up? Please help!


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Fuji FinePix A820 Digital Camera

Lens error restart camera I have a point and shoot canon sd750; the lens will not retract and i cannot take any photos nor view photos


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Canon PowerShot SD750 / IXUS 75 Digital Camera

Lens stuck... Recently while taking photos with my camera, I went to power it off when I was finished. It would not power off, and the lens is stuck...it will not retract. I changed batteries and that did not help. Should I take it somewhere for repair, or has this happened to anyone else?


This happens since the lens section assembly is damages. and this can be corrected by doing a proper service to it. and hence i recommend u to take it to some service center for repair. ... Olympus SP-350 Digital Camera

My Nikon Coolpix L12 will power on but won't take a photo. There are no error messages on the screen. The lens will extend and retract. The zoom works. The shutter release button depresses but will not "snap" a photo. The card in the camera is fine and is recognized by camera. Thanks for your help!


Well, seems like a camera failure to me,actually the processor inside the boards is wrong, maybe your product is a failure ones, I think it's better for you find the dealer or service center to solve this problem.But, you can try remove t ... Nikon COOLPIX L12 Digital Camera

Camera starts fine but lens retracts as if telephoto button is hit. It will not zoom or do anything including take a photo. When switched to photo preview will show last photo taken but I cannot zoom in on it or view any other photos. will not snap any photos


HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\01 ... Panasonic Lumix DMC-LX3 Digital Camera

Camera worked great since Dec. 2005. When camera was brought back from the beach, since then photos are not in focus. Looking through the viewfinder is not in focus either. I loaned it to my granddaughter. Was assured camera did not get wet. Have blown compressed air in all crevices on the outside to remove possible sand. Camera had stopped with zoom lens out, not retracted. I replaced battery pack. Everything else seems fine with the new battery pack, but the focus.


Hello\012\012There are following possible factors:\012\012\012\012Dust in the lens\012Moisture in the lens\012calibration of lensCheck these by yourself or by qua ... Canon PowerShot SD550 / IXUS 750 Digital Camera

I just bought my camera while on vacation and everything worked fine. I came home and tried to take a photo but the battery went dead and the camera did not retract. I charged the battery thinking I could put it in when charged and this camera would retract but it still wont. I can look at pictures but when I put it on the feature to take photos the camera shuts off and it still wont retract. Thank you please respond to [email protected]


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Olympus Stylus 7010 Digital Camera

The lens cover refuses to retract and stays open all the time the lcd screen is black. the camera will playback photos taken no problem. it will not let me take any new photos.


... Olympus Mju 790 SW Digital Camera

The lens will not retract back into the camera.. i changed the batteries today after taking a photo and when i did the lens stayed out instead of closing


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Canon Powershot SX110 IS Digital Camera 9.0MP

My camera got sand in it and it wont take pictures now. The lens wont close either. A friend took it apart and i think he messed up the button to take a photo. Can you fix that and how much would you say it would cost? I have a Samsung L73


We can not fix anything, but if it is under warrantty, try sending it to samsung, they can fix it for free if it is not "accidental damage" or, can fix it if it is for about 100- 150 $. ... Samsung L73 Digital Camera

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can still view all the pictures i took from the camera but cannot take pictures anymore coz of the lens wont open. i tried initializing the camera by going to set up it didnt work..msg error said turn the camera off and on again and i did but didnt work either many times i tried please help thnks!


The problem is\015\0121- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go ... Sony Cyber-shot DSC-N2 Digital Camera

Black photos When I turn on my camera (Nikon Coolpix S5, I believe), I can access old photos and see the symbols that are usually on the screen when it used to take photos. However, if I take a photo with it, it is just black. The camera flashes and acts like it has taken a photo. There is no lens cap, so that is not the problem. Is the camera simply broken?


This is unfortunately one ccd fault...you must change the ccd of the camera. it s possible to find the entire lens block in international seller for many types of camera...search if you can find your lens to a good price and prove to change it alone ... Digital Cameras
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4754 seconds