Having problems with your Digital Cameras ?

I bought a Xacti VPC-HD1EX in March 2009 I used it aprox 3months but in Dec2009 it was not able to see anything through the lens,I retuned it to the shop i bought it under the 2 year Guarantee now in Feb 2010 im told the part is not under guarantee and will cost about 100Euro to repair I feel this is rediculas situation with a large company like Sanjo and im not satisfied with their service or guarantee I happen to live on a pention and not retired millionere


Answers :

Hi.

The lens and the CCD sensor are the parts that can commonly cause the problem you described (" it was not able to see anything through the lens"), in this case the pictures will be also blurred.


Both parts are covered by Sanyo limited warranty, providing that you have not done improper use of the camera, and not caused the damage. Eg. a fall, sand damage, liquid damage, damage from disassembling.

If the lens are smashed for example, that will not be covered by warranty.

If you only did proper use of the camera, and the camera failed by itself, and there is no external damage, then ALL parts in the camera will be covered, including lens and CCD sensor.

Contact Sanyo to validate the warranty if the seller does not want to help you. Sanyo will give you instructions on how to ship the camera for repair.

Here Sanyo contact , you also find the local contact number on the owners manual.

US: SANYO :: Contact

UK/ Europe: Contact - SANYO EMEA

Canada: SANYO :: Contact

Contact Us | SANYO Asia Pacific region.


Regards.
Repair Help & Product Troubleshooting for Digital Cameras

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