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My 620 printer (newly installed) will not print. It runs back forth but no ink shows,

Answers :

If its all installed properly, and the test page doesn't pring properly, the only thing I can think of is that there's a problem with the cartridge.
\015\012Try taking out the ink cartriges and check that the celophane head cover has also been removed. If so, there could still be a cartridge issue and the only way you can test that is by buying more cartridges.
\015\012If you don't want to go down that route, if its less tha 12 months old, take it back to the shop and get them to replace it.
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