Having problems with your Digital Cameras ?

When I turn on the camera a message pops up saying Lens Error: 0x0311. How can i fix it? What may be causing the problem?


Answers :

Fixing a Lens Error on a Digital Camera
\012
\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Repair Help & Product Troubleshooting for Digital Cameras

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

When I turn on the camera a message pops up saying Lens Error: 0x0311. How can i fix it? What may be causing the problem?


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Digital Cameras

I have a panasonic lumix DMC-FS11 which ive owned for 4 weeks and it wont let me take photos or look at photos and says 'system error (focus)' i would like to know if this problem is a cause of something i may have done to the camera (which i very doubt). i am so dissapointed and i want to know why its broke ,and i just want my camera to be fixed (for free) :(


... Digital Cameras

My camera cybershot dsc-170B fell down and the lens is unable to open fully. so error message comes like "please start it again". Please let me know how can i fix the problem..the problem may be with broken gear i guess


Usually the case gets bent and partially obstructs the lense movement. Look at the front of the camera and does the case opening for the lense apear to be egg shaped. If it does stick a small screw driver or butter knife and bent back. ... Sony Cyber-shot DSC-W80 Digital Camera

Communication problem I can't get pictures from my camera when I hook the usb to my camera I get a message saying communication error how do I fix this problem. I have downloaded the new upgrade, and still have the same problem please I need help to fix this issue


First try to reset ur camera to default in setting mode, if it does'nt help then there might be USB Cable problem ... Fuji FinePix S700 Digital Camera

I bought a new canon 50d in july and used it through the summer sporadically in preparation for an overseas trip. Periodically got an error 30 message on the LCD but always ok after turning camera on/off. In India for 3 weeks in Oct. Got the error 30 screen 4-5 days a day during heavy shooting. Internet says error 30 is shutter problem. Does camera store (Ritz Camera in DC) fix this? Camera is barely 4 months old. What should I do? Please keep explanations simple since I am technology challenged


Sorry about the trouble you're having with the camera. I searched the manual for error code 30, but I found nothing.You could try Ritz, but I think you'll find they're probably not set up for repairs. Since the camera is less than a yea ... Canon EOS 50D Digital Camera with 28-135mm lens

I was shooting pictures with my camera at a concert. I used the zoom feture to zoom in, and it caused a zoom error in the camera. I turned the camera off to reboot it, but the lens stayed out. When I tried to turn the camera back on, the camera came on, but the screen went black. I tried taking the battery out, and put it back in some time later (maybe 30 min.-1 hr.). This did not fix the problem, and I don't know what else to do. How do I fix this?


Hi it sounds like the lense has got knocked whilst the camera was one and the lense out, the damage may all ready be done but what you can try is when you switch it on get the lense and try pulling it out slightly and then when the camera is switched ... Digital Cameras

I have a Canon EOS, 1000D which I purchased in Feb 09. I have an error message coming up on the screen everytime I take a shot (which doesn't record). The error is a Err 99, "Shooting is not possible. Turn the power swith to OFF and ON again or reinstall the battery." Which I have done and the problem seems (at this stage) to be fixed. Is it just a battery problem or is there someother problem with the camera it's self. SJ


I did some digging and found that this error is most often a lens communication error. Are you, by chance using a non-Canon lens?Try the following:1. Remove the lens and take a picture without any lens on. If you get an ERR ... Canon Rebel XS / Eos 1000D Digital Camera with EF-S 18-55mm f& EF 75-300mm f Lens

Frame error Turn on and take photo and then a message comes up saying "frame error" and then Even shutting the camera off. When turning it back on it still says "frame error" . When you take several photos you only end up with a very few on the memory card. What is the problem and how can i fix it? I cant view any of the photos. I replace camera with a new battery. Could it be my SMART CARD. Need help! Fuji MX-2900


... Fuji MX-2900 Zoom Digital Camera

JVC mini-DVR video camera model GR-D750U not operating properly. Upon tape insertion, it shows error code 03 and goes to "safeguard mode" Already attempted to re-insert tape as directed on camera screen and insert new tape, but the problem persists. Would like a description of the reason for the error, likely causes, possible extent of repairs needed, nominal cost for such repairs, and recommendation on whether this could be fixed at a local JVC service center or if it would need to be sent


... Digital Cameras

I have an Olympus X-44, its new and worked fine, but since I had to install a new hard drive this and another digital camera shuts down my computer everytime its connected to my pc, I need the cameras for work and this is causing a great deal of difficulty I need the photos urgently, there are no error messages, there has been a couple of times there is a no connection message but not every time, there has been no problem with any other connection and I use printers and franking machine etc. C


Obviously there is a camera firmware issue. You said you have printers can you see if one of the printers has a set of memory card readers for "Direct Printing these look like Odd looking USB ports but memory cards plug into them. You can use one of ... Digital Cameras

Hi, my camera may have been knocked as I have a black splurge like a spider with a black strands on the bottom left of the monitor. There are no cracks on the screen. I am wondering if this will spread. If it doesn't and I'm careful I shall leave it, but if it should become a problem, I am considering getting it repaired so long as it doesn't cost too much. Are you able to tell me what the problem is and how it may have been caused? Plus, whether it is easy to fix? Many thanks


It's definitely a broken LCD screen and is likely to get worse.Repair costs and viability depends entirely upon the make and model of camera and whether it's old enough that repairs will cost more than replacement of the camera. As you di ... Digital Cameras

Sony dsc-t100 Tried to update to firmware version 2. Camera tries to "Updating Dont turn off". Eventually goes to "Error 10". I can't press anything except round Select button which restarts the updating process again and eventually error message again. I can't find the original firmware anywhere on the web. Only version 2. I believe finding a firmware other than version 2 may solve this problem. Also tried resetting camera. It always goes to same process described above, once the battery is put


Please open the page by clicking the link provided below.http://esupport.sony.com/US/perl/swu-download.pl?m ... Sony Cyber-shot DSC-W80 Digital Camera

I bought this camera on ebay for my daughter- it seemed like a good idea at the time. I have the same model (bought new) & have no problems. The ebay camera went through batteries alarmingly fast and when I changed them they were hot. On our 6th day of ownership a message appeared on the screen that said "Lens error, restart camera" We could not restart the camera b/c it wouldn't do anything - it was dead and the lens won't retract. Does this sound fixable? Does anybody know what would cause t


Of course, you now realize buying on Ebay carries some risk...why was the camera for sale in the first place...because it worked so well? Anyway, try these:\012 ... Canon Powershot SX110 IS Digital Camera 9.0MP

I have a camera Canon A590is, that is not being recognize by the laptop. In the device manager the "Canon Digital Camera" has a yellow marker. After trying to reinstall the driver, a error message "Cannot install this hardware" apperars along with "The Data is invalid" What can I do to fix this problem. Already trie dby reinstalling the camera SW (Zoom browser...) Thank you, Milton


You didn't say what operating system you are using in your PC. If you have Windows XP or later follow these instructions. Since you apparently have the driver and software on a CD, unplug the camera from your PC, remove the camera software from the P ... Canon PowerShot A590 IS Digital Camera

I too have the same problem with my DMC-FS15:- When I turn the camera on in either record or review mode, I get a system error: zoom message after a few seconds, and the camera is inoperable. Then when I turn the camera off, the lens does not retract. Is there updated software that can be downloaded and installed via the supplied USB cable, or any other fix? Regards Martin J


Well perhaps it is just the battery I wonder if this problem isn't simple a bad battery try a replacement, as sometimes they just go bad, and this is indeed a symptom of a battery not working properly. If you have an original power supply, then try i ... Panasonic Lumix DMC-FZ28 Digital Camera

Lense Error I have a problem with a message appearing on my camera screen, "Lens error, restart camera". I have restarted the camera many X's. I have replaced the batteries. That is not the problem. What is the problem? I really do like this camera and it is farely new. Downloaded the Advance Guide and that is how I found out what the message means, but what can I do? Why did is happen? I am putting these questions out there for the experts. HELP


Dear Can On:\015\012\015\012Unfortunately only a small percentage of lens errors can be resolved on their own, such as by restarting your camera. If that doesn't work then the camera will have to be sent into the service center for repair ... Canon PowerShot A570 IS Digital Camera

Lens error I tried to turn off my camera, (Digital Ixus 60) and the lens froze halfway closed. When I tried to restart the camera, an error comes up on the screen, saying LENS ERROR, RESTART CAMERA. I had this problem before on this camera, but while it was still under warranty. I sent it to be fixed, but now it seems the problem isn't fixed. Is there anything I can do now?


The only thing is, is that it is past it's warranty. THE WARRANTY ONLY COVERS DEFECTS, AND FACTORY ERRORS. \015\012\015\012IF THE LENS DOESNT GO BACK IN, THEY CANT FORCE IT AND YOU PAY THE FULL COST OF THE ENTIRE LENS BEING REPLACED AND T ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

I dropped my Kodak EasyShare C330 when the lens was out and now I'm getting the error messages 12 & 22. I tried pulling out the lens because it was stuck and it caused the lens to now move around in the socket. The front part of the lens is also a little bit detached. I was wondering if there was anyway to fix this problem without having to pay for a repair shop or Kodak to fix it?


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Kodak EasyShare C330 Digital Camera

I got Canon PowerShot SD870 IS. The problem is when I zoom out had sound beep and message on screen" Lens error restart camera. Please help me to fix my camera


Try these procedures. ... Canon PowerShot A560 Digital Camera

When I turn the camera on, the following message is displayed: " Lens Error, Restart Camera" How can I fix this problem?


You will have to take the camera to a service station to get the lens repaired. the motor that drivers the lens is damaged giving the above error. thanks ... Canon PowerShot SD1200 IS / Digital IXUS 95 IS Digital Camera

Hello My Camera was dropped with the lens out,LCD screen message say's lens error, restart camera. this does not fix the problem. any idea's please


Slightly tap on the lens barrel while you power it on. I'm afraid that is all you can try at home. I suggest you take it for repairs, maybe they can fix it by just blowing compressed air in it and reassembling it?Don't try to repair it at ... Canon PowerShot SX100 IS Digital Camera

Have an Olympus Digital Camera FE-280 and had and put the Olympus Master 2 disk into my computer. Was running fine until I tried to install an upgrade that Olympus sent me. Now I am getting an error message from the Microsoft Visual C Runtime Library that says the following "Runtime error! Program C...Application has requested the Runtime to terminate in an unusual way. Please contact the appli8cations support team for more information." I think it may be having a problem with the Family Tr


Before anything else, DO system restore to bring you back to a date where you didnot install Master2.\015\012\015\012another way is:\015\012you can try to delete it manually on your registry. \015\012go to registry and control ... Digital Cameras

Format error I have a Sony DSC-S 730 camera. When I start it after insertin the memory stick pro duo it displays a message "format error". How can I fix the problem?


Check your manual and menus to reformat the stick in the camera. if that fails buy another stick ... Sony Cyber-shot DSC-S730 Digital Camera

Lens Error I have installed new batteries in my camera, and when I turn it on, I get a message that says Lens error. The batteries are installed correctly, what do you think the problem may be. Thanks


It sound like your lens is either jammed or the motor that causes the lens to open has a problem. First try spraying a can of compressed air around the lens while you turn it on. Also make sure that you are using high output batteries. ... Vivitar ViviCam 5386 Digital Camera

On my powerShot SD 800 IS-Lens won't extend and retract properly-Seems to stick-Then camera screen gives me the message "lens error" Restart camera" which does not fix the problem..The last four or five pictures I took immediately before this started were very blurry..Please advise!!


Try starting the camera in > playback or picture view mode,and then go into photo mode extend and retract the lens (zoom) return to picture viewing mode and press the power button to turn the camoff.In the future use the > button to ... Digital Cameras
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.5399 seconds