Having problems with your Digital Cameras ?

My canon vixia hv30 camcorder is not reading tapes anymore. It rewinds and forwards and reports the tape position but the tape counter does not roll showing only dashes as if the tape is empty. All this started when i put in a cassette in which the tape has somehow become crunched. There was some pushing involved and the camera auto-ejected teh tape a couple of time before i realized that the tape inside was crunched. I then straightened the tape by pulling it partly out and rewinding it manual

Answers :

First off how long have you owned the camera? It sounds like damage to the recording head has been done. This can only be repaired by a qualified professional. Follow this link to start the repair process through canon. You may also try other independent professionals if you prefer.
Thank you and good luck,

It sounds like the tape itself is damaged. Get an head cleaner cassett and clean the mechanism. This will clean the wheels and heads that tape runs over. Also try a new tape cassett to see what happens and listen to the camcorder for any crunching sounds as this would suggest that something has broken inside the camcorder.

Good luck.
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