Having problems with your Digital Cameras ?

When I turn my camera on, the zoom does not come out, a "zoom error" appear on the display and the camera turns off by itself. I do not drop or knock it and the batteries are new. thank you for your help! Jack

Answers :


The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \015\012probability is that you will have to get it fixed by a professional.

Use\015\012\015\012\015\012\015\012\015\012\015\012\015\012 these at own risk as it may further damage the camera.

Firstly ,\015\012 try connecting your ac adapter or usb cable.

Try holding the \015\012shutter button while switching on the camera.

Look at the lens , \015\012and if some of the lens 'circles' is misaligned or not concentric then \015\012try wiggling it (while holding camera lens down).

Try gently \015\012pushing or pulling the lens when it extends but this is risky as it may \015\012cause the lens barrel to slip out of its guidance system.

Another\015\012 way to do this is to place the camera lens down on a hard surface and \015\012then power it up. Be sure to use a soft cloth or something similar as to\015\012 not scratch your lens or casing. Let the lens push the camera up and \015\012down a few times and sometimes the little resistance provided by the \015\012camera is enough to get things going again.

Try hitting your \015\012camera near the lens on the body with the soft tissue on the palm of \015\012your hand.

Other than that , I would take the camera to a repair \015\012center for a evaluation to see if it would cost more to repair than to \015\012replace the camera.

If it is still under warranty I would suggest\015\012 you take it in before trying any of these steps and remove any \015\012off-brand batteries or accessories as some stores are really fussy about\015\012 warranty repairs on camera's with non-brand accessories.

Hope \015\012the advise is useful. please do not hesitate to let me know if you need any further assistance.

Hi, \015\012
\015\012I believe that focusing ring got stuck or jammed due liquid, sand & dirt etc. enters the camera. Make sure that battery working fine & holding a charge before you try any of the following fix, you can gently bump the camera to try to free the focusing ring.\015\012\015\012
  • Switch the camera off and on again 2 or 3 times.
  • \015\012
  • You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.
  • \015\012
  • Spray some compressed air into the lens area to try to free up any sand or dust that may have worked its way in.
\015\012Else your camera need to be disassembled to get at the focusing ring. \015\012
\015\012Thanks for using fixya, \015\012
\015\012Good luck and have a nice day.
Repair Help & Product Troubleshooting for Digital Cameras

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When I turn my camera on, the zoom does not come out, a "zoom error" appear on the display and the camera turns off by itself. I do not drop or knock it and the batteries are new. thank you for your help! Jack

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