Having problems with your Digital Cameras ?

I have a sony cyber-shot camera and my son dropped it, now it won't zoom out or in. The lens is crooked. how to fix it without taking it to a professional.

Answers :

This\015\012 is such a common fault that I hope you don't mind me pasting my stock \015\012generic answer below. No point in reinventing the wheel!

Stuck lenses are probably the most common \015\012reason that compact digital cameras get thrown away, but there's a fair \015\012chance of recovering use of your camera again

The fault is \015\012commonly caused by dirt or grit blocking the mechanism, or due to it \015\012having suffered a recent fall. Another common cause is that the camera \015\012was in a pocket or bag and the power button accidentally activated and \015\012tried to open the lens against resistance. The mechanism may have simply\015\012 become \015\012dislodged or there may be parts which have broken.

If your camera\015\012 is still under warranty and has definitely not been subject to misuse \015\012then contact the Sony service department in your country to find out about a free repair. If \015\012the warranty has expired though a professional repair will far exceed \015\012the\015\012 cost of replacing your camera. You will therefore have nothing to lose \015\012by \015\012trying to fix this yourself.

Please click here\015\012 and you will be taken to an excellent article provided by the Camera \015\012Repair website. For the most part, you'll be guided on how to physically\015\012 manipulate your camera to try and clear the fault.

If the link doesn't work then cut and paste the following address into your browser:-


Good\015\012 luck, I hope you manage to use this information to fix your camera. \015\012Please take a moment to rate the free answer I have provided for you.
Repair Help & Product Troubleshooting for Digital Cameras

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Suggested Questions/Answers :

I have a sony cyber-shot camera and my son dropped it, now it won't zoom out or in. The lens is crooked. how to fix it without taking it to a professional.

This\015\012 is such a common fault that I hope you don't mind me pasting my stock \015\012generic answer below. No point in reinventing the wheel!Stuck lenses are probably the m ... Digital Cameras

Zoomlens stuck hi - i have a sony cyber shot w50, the zoom wont return back in, and the screen says - Access, then turn the power on and off again, - the zoom lens is not returning in, i think its been dropped and its squint now, can i take the lens off and fix it?

Examine the lens carefully. you will see that the outer lens is out of line with the inner lens. . hold the camera firmly with one hand using the fingers of the second hand firmly nudge the outer lens back in line. reinsert battery and test.\01 ... Sony Cyber-shot DSC-W50 Digital Camera

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Problems like these can be addressed by Canonusa.com which can be contacted at 1-800-OK-CANON.\015\012 ... Digital Cameras


Hi,You can open the camera, but it was not advisable for you to take it off cause of the tiny parts inside that can result of much more damaged on the unit. It is better to take the unit to the service center for thorough check and repair ... Sony Cyber-shot DSC-S700 Digital Camera

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Same problem. The lens is stuck in the zoom position. When the camera is turned on, the lens moves a just afraction like it want to fully open or close, then the camera beeps and prompts with the "Lens Error" Restart Camera. Solutions? ... Canon PowerShot A550 Digital Camera

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The impact damaged has jammed you lens assembly. I see these all the time in my shop. If it can be repaired without parts a shop should be able to do it for you for around $75. If it needs a new lens however it will not be worth the cost (the part ... Olympus FE-210 Digital Camera

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Oh boy you are not going to like this but this is a problem that all fuji finepix s3000 will have I fixed it myself but only with a ton of patience and knowing what I was doingthe problem is that there is a gear in the lens motor as ... Fuji FinePix S3000 Digital Camera

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Hey there. I have a Fujfilm Finepix A820. Yesterday I noticed that when I turn it on and try to take a picture, as soon as I touch the shutter button to take a shot the camera turns off, but the lens is still out, it does not retract. My friends say this was the end of my camera. But I can do whatever I want with it, set it, watch photos I took before. Is it some kind of error, because of batteries or does it need a professional fix-up? Please help!

Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Fuji FinePix A820 Digital Camera

I have a canon power shot A530. I dropped it on the floor with the lens open.....now the lens is half way out and it wont go out all the way or close all the way. when i turn on the power it comes on then cuts off with out displaying a picture in the veiwer on the back of the camera. I am sure i need to send it in for repair, if not tell me how to fix it, if not tell me where i can take to repair it


Hi my samsung s860 camera told me that i needed to replace the batteries and then it froze with the lens still out. do you know how to revive my camera without taking it in to be fixed? i tried new batteries but it still wont work

Try to turn on the camera and then push the playback button.. ... Samsung S860 Digital Camera

My grandson dropped my camera and the zoom was out,it got crooked just a little would I be able to fix it?the camera lites up and everything works like the menu,reviewing the pictures but wont take the picture.

Try adjusting the zoom lens back into place. It may require a little force to re-seat the lens. If this doesn't work, then your camera needs professional service or replacement. ... Digital Cameras

I have a sony cyber shot 6.0 mega pixels. Dsc-S600 camera. when i press the power button it lights up and the lens half comes out, but wont let me take pictures. When i press the power button to turn the camera off it doesn't do anything. I have changed the batteries but still does the same. How much will it cost to get fixed?

ACCESS ... Sony Cyber-shot DSC-S600 Digital Camera

I have a fuji finepix A920 camera. it worked great for the first few months, then one day while taking pictures, it jambed up.The front lens wont close in, and the screen says zoom error. What can I do to fix this?

... Fuji Digital Cameras

Canon power shot a610, had camera in waterproof platic case. when i turned it on, the zoom focus lens wasnt lined up with tube it sits in and caught the edge stopping it from expanding out. now it wont come out at all. is it worth fixing?

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My camera displays zoom error, the zoom would not retract aand I can't take any shot. From the previous questions and solutions, someone said that taking out the our lens and pushing the inner one till it clicks works. i want to give it a try. please how can I take out the outer lens?

Your camera has a lens error, this\015\012 is such a common fault that I hope you don't ... Fuji FinePix S1000FD Digital Camera

I have a Canon zoom lens EF-5 18-55mm for my Canon EOS 450D. I am having trouble with my AF. If I set it on AF it will not focus automatically, but if I manually turn the lens for a close up it will then take the picture. Then and only then will the AF for long distance shot come into operation! After taking that shot it reverts back to not focussing. What can I do, if anything, to rectify this malfunction? Cheers Geraint Evans

Is this a problem with this lens only ? Try this lens on a friend's XSI/450D or try another lens on your camera body. Try all 3 AF modes. ... Canon EOS 450D Digital Camera

On my Fuji s2000hd I have a zoom error, the screen is black and I can't take pictures. The lens will not zoom out. I believe that my husband put the lens cap back on before the lens had gone all the way in when he turned it off but I am not positive that is the problem. The lens seem centered and there doesn't appear to be anything blocking it from coming out. Is there a way to fix this?

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I was shooting pictures with my camera at a concert. I used the zoom feture to zoom in, and it caused a zoom error in the camera. I turned the camera off to reboot it, but the lens stayed out. When I tried to turn the camera back on, the camera came on, but the screen went black. I tried taking the battery out, and put it back in some time later (maybe 30 min.-1 hr.). This did not fix the problem, and I don't know what else to do. How do I fix this?

Hi it sounds like the lense has got knocked whilst the camera was one and the lense out, the damage may all ready be done but what you can try is when you switch it on get the lense and try pulling it out slightly and then when the camera is switched ... Digital Cameras

Hello there, i have had my tz15 for 18 months and have never had a problem it until now. I taking video at the time and then I went to zoom in and the lens started to do so maybe 1x, hesitated then retracted back into the camera as if it had been turned off and a message displayed on the white screen "Please turn camera of then on again". This doesn't work, i can still take photos but when i try to zoom the same thing happens every time. I was taking some shots and video of some electric arc we

I had the same problem. Tried on and off and press every button and it still tells me to "Please turn camera of then on again". I took my SD card out, turn it on in display mode, select menu, go to internal memory, erase all files in the intern ... Panasonic Lumix DMC-TZ15 Digital Camera

PANASONIC dmcfz8 Problem: When I turn on the camera and remove the lens cap I get a message on the lens that says "remove lens cap & press button". It seems like the zoom is stuck. We were using the camera for a inside night graduation & was at a distance from the subject that we wanted to shoot. After a few zoom shots we shut the camera off and when we tried to take more pictures the above problem started. Please Help!

Try to help the lens go out by pulling it very very lightly... ... Panasonic Lumix DMC-FZ20 Digital Camera

Hi my son dropped my digital camera while the lens was extended and now it wont retract and it says zoom error also the shutter wont open fully or close, the lens is at a slight angle and wont budge do i have to take it to get repaired or can i pull it apart myself thanks

HiIt helps to know the make and model of the camera, some cameras the lens is too fragile and we have never been able to repair them. Other models we have had a great deal of success repairing them. (Google: darntoothysam)One ... Digital Cameras

My camera lens will not extend when the cover is pulled back. The battery is fully charged and but when I pull the lens cover back the lens should zoom out automatically but it does not. I can't afford to take it into the store to have them fix it so is there anything I can do to fix the problem at home? Thanks

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