Having problems with your Digital Cameras ?

ZOOM ERROR THE LENSE WON'T GO IN [email protected]


Answers :

Fixing a Lens Error on a Digital Camera
\012


\012

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
\012

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
\012

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Repair Help & Product Troubleshooting for Digital Cameras

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Lense i dont no what happned it wont zoom out and it comes up with zoom error


I would like to know the answer too but it is gonna cost me money to find the answer! thats not on. Anyone know a FREE advice webiste as I may as well bring it to a camera shop rather than pay for advice that I am gonna have to pay for anyhow to get ... Fuji FinePix J10 Digital Camera

My Cannon Ixus 951s Has an error where the zoom wont go in and the shutter doesn't move to take a picture. A message comes up saying lense problem re-start. How do I do this?


There hardware problems you mast change focus part in the camera ... Casio Exilim EX-S500 Digital Camera

What do you do when the camera lense wont come out and it says zoom error


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Fuji FinePix J12 Digital Camera

I accidentally dropped it and now the camera lense wont work it tries to open and close but it just stays open and i cant take pictures or do anything the screen just says "zoom error" is it broken for good? or can it be fixed - thanks


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Digital Cameras

Everytime i swich on my camera it says zoom error and cant take pictures because the lense wont come out.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Pix FUJIFILM Fine A920 Digital Camera

My canon ixus 75 is not turning on properly the zoom lense is stuck out and wont retract. When i turn it on it says "lens error reset camera"


OK, assuming the batteries are ok, the problem is within the mechanism for the lens being too 'binding' while it operates.\015\012\015\012Sometimes, people put their finger on the barrel of the lens when it retracts or extends.\015\ ... Canon PowerShot SD500 / IXUS 700 Digital Camera

Fujifilm finepix a820 zoom error ... i turn the camera on and it wont focus... message on lcd screen is zoom error. it will not take picture and when i turn it off agan the zoom bit wont go back inside


Hi,    This problem is related to the malfunctioning of zoom motor, Two possibilities are there,1- If company provides technical help on component leve in your regionl then zoom motor may replace.2- If component level supp ... Fuji FinePix A820 Digital Camera

Zoom error I turned my F470 camera on and received a "zoom error" bar across the screen. The lense does not move outwards after I turn the power on, nor does the plastic sliding screen close when I turn the camera off. The lense is exposed whether or not the camera is on or off. The lense does not make any sounds when I turn the camera on, but I hear (what I think) are the gears when I turn the camera off. When the camera is on, the screen is working, but the image is blurry. I tried other poste


Hey MBB722,\015\012 What is most likely going on is there is something stuck in the lens obstructing its movement (i.e. sand). I don't know what you have tried and what you have not tried you can try placing the came ... Fuji FinePix F470 Digital Camera

Zoom error Today after using my camera for awhile the back screen displayed "zoom error" and a little sound whirled. Then the camera shut off by itself. I turned it on and off a couple of times, but without success. The lens is extended and will not withdraw back into the camera. I have taken out the batteries and re-inserted them. Finally, I gently pushed the lenses back to the body of the camera (as they seemed to be trying to go back to the camera), I am still getting the zoom error reading a


You may be true that sand must be creating this problem, as this happens very often. the sand enters into the lense assembly, creating friction in the movement. if this has happened total dismantelling and cleaning of the lense assembly will solve t ... Olympus Camedia C-350 Digital Camera

Zoom Error Can you please help... For some reason my zoom is not working when I close the camera the lense (zoom) stays open and does not shut... It does not allow me to take pictures because it is in Zoom Error... Please help.


Hi thanks for using fixya!\015\012\015\012On this kind of error, I suggest that you bring your camera to a service center or to your retailer to further check the hardware problem of your camera.\015\012\015\012Regards! ... Fuji FinePix A500 Digital Camera

Lense error i keep getting this error. lense error 411,1,1,84. this happens when i want to zoom in on an object or person.


\012\012try these:-\012\012\012connect it to pc and on it\012vaccum the barrel of lens\012changing mem. card and batt. for 2min. ... Kodak EasyShare C713 Digital Camera

Zoom error I got the fuli finepix j12 and i dropped it and now the zoom wont go back in and  the screen says zoom error and i have tried hitting it and everything


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \015\012probability is that you will have to get it fixed by a pro ... Fuji FinePix S304 Digital Camera

Zoom Error While taking a picture of my daughter at Disneyland, I accidently dropped my camera, while in picture mode. It must have been about a 3 foot fall. It landed on the extended lense causing it to disalign itself. I attempted to push lens back into it's proper alignment. Now that I turn on the camera, I automatically get a "Zoom Error" fault in the LCD screen. Is it possible for me to fix it or what do you suggest? Thank you for your time and efforts..... Sincerely Alex Z.


Lens unit has to come out to see whether the problem can be sorted out without spares going in. But unfortunately you have to go from the back on this model which means disconnecting and removing all 3 pc boards and the LCD screen and then loosening ... Fuji FinePix S7000 Digital Camera

ZOOM ERROR When I open the lense I get ZOOM ERROR, this do not allow me to take any photo. I used the camara few times and did not buy warranty.


I assume you have tried removing the battery and re-inserting.\015\012If this didn't work, I suggest you give the camera a firm knock a couple of times against a hard surface such as a desk. Obviously I don't mean anything that would dent the desk or ... Fuji FinePix Z1 Digital Camera

Zoom Error Camera was working one minute and then the screen said "zoom error" and wont let me take any pics...dont know how to fix...any help would be great!!


This usually happens when you turn on the camera with the lense cover still on. just turn it off and remove the lense cover and turn it back on again. hope this helps. ... Fuji FinePix S5100 Digital Camera

Minolta G500 My camera lense wont close says system error S0042. Didnt drop it just open the lense to take a picture and green,red light started to flash on and off and then on the screen it said system error S0042


Your lens mechanism is stuck up! try pulling the lens with slight force, if you are lucky the culprit that is blocking the mechanism will get loose. If you are not lucky theres no way you can remove or fix the problem than sending it to the authorize ... Konica Minolta DiMAGE G500 Digital Camera

I have a fuji finepix a340 and the zoom wont retract i get error message zoom error can anyone help please


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Fuji FinePix A340 Digital Camera

Zoom error Can you tell me what i should do when i turn on the camera and it says zoom error? it wont take any pix or videos


You have to make sure you take the lens cap off first before turning on the camera.Cheers Sandra ... Fuji FinePix S5500 Digital Camera

I dropped my camera and the zoom lense is crooked. It won't let me take any pictures and it says "zoom error". Do I need a new camera or can I fix it? If I can, how? p.s.: I managed to get the lense strait, but it still won't work.


Chances are that you did more harm than good when you straightened the lens. Unfortunately, there is no DIY fix for the lens problem, so you are forced to decide between professional repair (possibly too costly to justify) or a new camera. Sorry th ... Fuji FinePix J12 Digital Camera

Zoom Error On my Fuji FinePix A345 4.1 Digital Camera:  when I turn it on to take a picture the lense won't open and it says Zoom Error.  Is there anything I can do? Thanks [email protected]


Ewagner 28's solution above worked for me as well! i replaced the batteries, and banged it on a table on all sides of the camera....nothing worked. Then I tried hitting it on the PALM of my hand and Wa LA! it worked......go figure! ... Fuji FinePix A345 Digital Camera

Zoom error the camera got dropped and the lens is stuck out and on the screen it says zoom error and wont take a picture


I'm not sure if this will work as I have yet to try this for my self. But according to others who have had this problem pulling lens out while camera is off and then restarting camera works. If this does work please notify. Or just tell me what happ ... Fuji FinePix A900 Digital Camera

Lense Error hi i have got a nikon camera which worked for more than two years now. and it started showing lense error and wont work anymore. please help


Try the procedures in this tip. ... Nikon COOLPIX L3 Digital Camera

My batteries died in my pink i733 and when it shut down the "zoom lense" did not recede. i put fresh batteries in it but all that happens is that the green light flashes. it wont come on or turn off. the lense will not recede and none of the buttons work. the screen doesnt come on or anything. HELP!!!!! My i733 has the same problem,It died on me while I was taking pictures and now the lens is out the green light flashes and it wont turn on, new aa in it aren't helpin I get a very quick blee


This can sometimes be fixed if you remove the batteries over night and allow the camera to sit and discharge it should correct this problem. hope this helps. ... Polaroid i733LP Digital Camera

Zoom Error I also have a zoom error. My lense won't retract, even when turned off. Radio Shack says there is nothing they can do. Can't Fuji fix their own products?


This would not be recommended by technicians but if you can not get any one to fix your lens you could try this, i have done this to a few cameras(which had been dropped) and they worked after. If the lens is obviously not straight and will not retra ... Fuji FinePix F10 Digital Camera

'Zoom Error' Hi, I recently bought a Fuji FinePix s3000 Digital Camera. It took amazing pictures the first month or so, but recently I turned the camera on to find 'Zoom Error' across the LCD screen. I am unable to take pictures, and the lens wont Retract. I was hoping there would be a simple solution to this problem rather than a costly repair, seeing as how it was a very nice camera. Any Idea how to fix it?


Oh boy you are not going to like this but this is a problem that all fuji finepix s3000 will have I fixed it myself but only with a ton of patience and knowing what I was doingthe problem is that there is a gear in the lens motor as ... Fuji FinePix S3000 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.1289 seconds