Having problems with your Digital Cameras ?

Problem: Lens extends out and retracts numerous times, screen says to "Turn the power off and on again", which doesn't help.


Answers :

It may be that your camera has a fault with the lens mechanism. This is \015\012very common on zoom lens cameras. If the camera is still in warranty, \015\012you should try to get it fixed by a manufacturer approved repair shop, \015\012under warranty. If it is no longer covered, then it probably isn't \015\012economic to get it repaired.
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\015\012You can find out how you might be able to put it right yourself on
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\015\012this page
Repair Help & Product Troubleshooting for Digital Cameras

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Suggested Questions/Answers :

I accidentally dropped the camera from my hands (im a about 4'10"), and now when i turn it on it makes weird noises. Also, theres an alert that says "turn the power off and on again" on the camera screen, and even after turning it off and on again, it doesnt work and the alert wont go away. But, i can still look at old pictures, just not take them. help! :(


LinkHello,If the camera has been dropped and badly damaged - physically, best to do is to send it to the nearest Authorized Deale ... Sony Cybershot DSCW370 Digital Camera

I am on my third dsc w50 and they all had the same problem and don't work??? all say... access then... turn power off-on again" HELP! Same as marimccall. Black screen with 'Access', lens moves in and out three times and then the screen shows 'Turn the power off and on again'. When turning off and on again the same sequence is repeated. Any help would be appreciated.


Hi,Error message "access then turn power off-on again" comes in DSC-W50 when lens mechanism failed to provide Initialize signal to system control IC. When camera powers up, lens extended and there is photo coupler that sends pulse to syst ... Sony Cyber-shot DSC-W50 Digital Camera

Lens is stuck and wont move. on the screen it states "Turn the power off and on again" help pls? Was working just fine and then started with the lens not opening...I opened manuelly and now it wont't take pics...I can view them on disc BUT it just says "turn power on and off" on the screen. Help!!!


I agree that the camera needs to be sent back when this happens.  I have seen people suggest pulling on the lens (a bad idea) and smacking the camera / rapping it upon something (an even worse idea).  Not only will these options often fail ... Sony Cyber-shot DSC-W170 Digital Camera

I Have a Nikon Coolpix S210, the lens is stuck in the extended position and I have no pictures on the screen. I have at times seen that when I turn on the camera and the power light is on, it tries to focus but doesn't budge and every once in a while it says lens error. Help!


Here are some ideas. Once I solved such an issue on a camera that had fallen down on a hard floor (by applying force on the lens to make it retract)..but please read everything here first *before* you try that:http://www.wikihow.com/Repair-Lens ... Nikon Coolpix S210 Digital Camera

Problem: Lens extends out and retracts numerous times, screen says to "Turn the power off and on again", which doesn't help.


It may be that your camera has a fault with the lens mechanism. This is \015\012very common on zoom lens cameras. If the camera is still in warranty, \015\012you should try to get it fixed by a manufacturer approved repair shop, \015\012under warrant ... Digital Cameras

My Friend dropped my DSC-W30 camerashot on brick floor (it was nocked off a not very high table) and now when I try to turn it on.. the lense just comes out then half way in then out.. (it looks liek a confused robot) like no joke. and all the screen says while it is doing this is " Access " and after a min or two.. it makes this beeping sound and the screen says " Turn the power off, and on again " ? i tryed it.. it continues the same rutine. Please help? my father gave this to me as a gift for


Unfortunately the camera is non repairable short of dropping it again in hopes it jars the auto focus alignment back into position. this is a one in a million shot , but what have you got to lose. ... Sony Cyber-Shot DSC-S90 Digital Camera

My Friend dropped my DSC-W30 camerashot on brick floor (it was nocked off a not very high table) and now when I try to turn it on.. the lense just comes out then half way in then out.. (it looks liek a confused robot) like no joke. and all the screen says while it is doing this is '' Access '' and after a min or two.. it makes this beeping sound and the screen says '' Turn the power off, and on again '' ? i tryed it.. it continues the same rutine. Please help? my father gave this to me as a gift


Try Power Resetting the Camera.First, please turn OFF the Camera.Then, remove the battery pack from the Camera.Then, press and hold the POWER button on the Camera for 30 seconds.Then, reinsert the battery pack and check whethe ... Digital Cameras

Okay, first off i have a sony-cybershot dsc-W80 and one day i brang it to the park and dropped in the sand accidentaly. Now whenever i turn it on, it says cyber-shot on the screen and the lens goes out and in about 4 times, then on the screen it say please turn power off and on again, and it keeps doing the same thing over and over again. please help!


These are always lens error messages-the lens is stuck or off track and camera will need to be serviced ... Digital Cameras

My sony digital camera won't fully turn on. when you push power the screen stays black but it says access and the lenses repetitively goes in and out with a 3 second pause between. then finally it stops and says to turn the camera off then back one. but this keeps occuring and it won't fully turn on. HELP!


There is some problem with your sensor in lens so only you are getting this problem .......so better check the sensor..... ... Digital Cameras

When I turn my camera on, the screen remains black and says turn power off and on. Upon doing so, when i turn it on again, it begins beeping and says turn power off and on. But if I go to the view pictures screen and back to the "take" picture screen the screen just stays black and says turn power off and on


Hi, \012 \012 Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolv ... Sony Cyber-shot DSC-M2 Digital Camera

Help! My camera is doing the same thing other's do too. I turn it on and it says "Turn power off and on again" and the lens comes out and goes back in halfway. sometimes I hold down the play button for about 5 secodns and then press it again and it allows me to take (bad) pictures. When i say bad pictures I mean the screen starts shaking and gets static or something and then when i finally can take a picture they exposure comes out so bright that the picture is just a all white or it comes out t


Hi try turning on and taking hold of the end of the lense and gently pulling and twisting you may hear a click but dont force it. then turn off and on again. then you may want to try\015\012\015\012\015\012Press Menu button to ... Sony Cyber-shot DSC-W55 Digital Camera

Same promblem the lens cant not extend. the camara turns on fine but then it trys to extend and the screen says to turn off and on again. Please help!!


Such a common problem with an amazinging simply fix. bang it face down on your palm several times quite hard. Turn on and check. keep doing this till the lens extends properly.\015\012Whilst this sound like a joke it is not A Sony tech shared t ... Sony Cyber-shot DSC-W120 Digital Camera

When I turn the camera on its a black screen and doesnt allow me to take pics but i can see the past pictures and videos i took.... It then says Access on the screen and instructs to turn off and on the power and happens again


Maybe your Sony cyber-shot battery power is low, have a charge of it. ... Sony Cyber-shot DSC-W55 Digital Camera

!!! help my brother dropped by sony cyber-shot on the floor and now when i turn it on the screen says "access", the lens goes back in and then comes back out a couple of times, and then it says "turn the power off and on again." what do i do?


Yeah, mine was doing that too. only way it would work is if you tap the bottom of the camera on something. But mine finally today stopped working even after doing that. now it's just garbage. my suggestion is just to purchase extended warranty from n ... Sony Cyber-shot DSC-W55 Digital Camera

I have small SONY DIGITAL CAMERA DSCW90S,when you turn it on the lens barral slide open, then closes then slides open then closes, the lens shutter keep nicely opening and closing but the barral is not stable keeps oppening and clossing for couple of times and then it says TURN THE POWER OFF AND ON AGAIN, but when i do so, it doesnt help. please help me, thank you :) Alena Lorinczova, DUBAI, UAE


... Sony Digital Cameras

Camera problem.. hi every time i turn on my camera, it turns on, but turns right off.. i have a sony cybershot digital camera.. and every time i press the power button it just says cybershot on the screen like if its about to turn on but it just shuts right off.. and the battery is fully charge.. and the lens is just sticked out lik if it froze or something.. help??


Umm well i would think it is doing that just to save the battery so lik wen u turn it on then i would use it as soon as u turn it on if not it probley thinks ur not going to use it so lik i said turn it on and use it as soon as u turn it on......... ... Sony Cyber-shot DSC-W80 Digital Camera

Camera problem when I turn the camera on the lens goes in and out and in and out thenthe screen says access then turn the power off and on again, battery ifcharged but when I turn it on again the same thing happens...I am inArgentina on holiday can you help?


Try new batteries anyway. There's always a chance that your existing batteries are no longer any good, even if they aren't very old. ... Sony Cyber-shot DSC-W50 Digital Camera

Hello, I have a Canon powershot SX100 IS, and everytime i turn it on it beeps and says on the screen "lens error, restart camera". I have tried tapping it, shaking it a bit. turning on and off. Put in new batteries, taking memory card in and out. Turning it on at different angles. Connecting to the computer. But nothing is working, it wont even let me look at the photos when i press the play button, and that doesnt even require opening the lens! please help! thankyou.


Try these procedures. ... Canon PowerShot SX100 IS Digital Camera

LENS PROBLEM Lens keeps zooming in and out when I turn it on. After 4 times, the lens goes back in and it says on the screen, "Turn the power off and on again". Then it does the same thing when I turn it off and back on. Also, the shutter is not closing however it's also not all the way open. Almost half way but more open than closed. Please help!!!


The slightly open shutter is the reason for this problem. Thank God you mentioned it. \015\012Solution: Try with your fingers to shift the shutter “blades” back and forth to see if they move freely. If they do no move freely it maen ... Sony Cybershot DSCW80 7.2MP Digital Camera with 3x Optical Zoom and Super Steady Shot

Camera frozen I have recharged the battery and have changed charged batteries several times, howeverer when I turn the camjer on nothing happens(the lens is and remains extended ) but a red light blinks for a short while then goes off. The first few times that I tried to turn the camera on there was an error messafe on the screen saying error and a number but I don't remember what it was. Please can yoy help?


Try removing the memory card first then turn it on ...see what happensthe problem maybe with your card and not with the camera ... Kodak EasyShare C360 Digital Camera

Help when i turn on the camera I get a black screen with 'access"then says (while beeping)Turn the power off and on again with the E:91:01 blinking.It won't take picture and the zoom won't physically move.I can look at all my previous pic and zoom those.....but I can't take anymore:-(


If this error message appears, turn off the camera and remove the batteries for 30 seconds. Afterwards, reinsert the batteries and turn the camera back on. \015\012If this doesn't work, perform a manual reset of the camera.\015\012\015\012If you need ... Sony Cyber-shot DSC-W50 Digital Camera

I have a new Sony DSC-WX1 which I have used a few times it has developed a fault where it trys to turn on but the lens goes in and out a few times and then a message comes on screen saying turn the power off and on again! I recharged the battery but this has not solved the problem. Is this a known fault? Thanks for any help.


The motor that drives the lens must be faulty, since its new u can get it exchanged at the sony showroom or service center without any problem ... Sony Cyber-shot DSC-WX1 Digital Camera

When the Sony DSC W100 is turned on the lens goes in and out 3 times, on the screen it says ''turn the power off and on again'' then beeps. Bat is fully charged? Help e mail [email protected]


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Sony Cyber-shot DSC-W100 Digital Camera

Lens issue A black screen comes up with the word access. The lens seems like it is trying to fix itself but is jammed. After a few tries the screen says: Turn the power off and on again. I have done that and tried removing the battery for a period of time and recharging it but nothing seems to have an effect. Thank you in advance for your help.


This is either a faulty lens mechanism caused by dirt ingress or damage, thus not able to complete the process- Contact Sony for repair erstimate. ... Sony Cyber-shot DSC-W50 Digital Camera

Lens Sticking My daughter has this camera and the lens is stuck out and will not retract. When she turns the power on ACCESS comes on the screen and says to turn the camera off and then back on, but the lens never retracts. How can I fix this? Thank you for ANY help that you can provide me.


The same exact thing happened to me when I accidentally dropped my camera on the ground. My dad actually fixed it for me. I cannot exactly remember what he did, but I know this can be fixed! =]\015\012\015\012He did something with the len ... Sony Cyber-shot DSC-W55 Digital Camera
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