Having problems with your Digital Cameras ?
My camera lens won't go back down and when i turn it on it says "lens error, restart camera" but when i turn it off and on again it does the same thing (my camera is a cannon)
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
My camera lens won't go back down and when i turn it on it says "lens error, restart camera" but when i turn it off and on again it does the same thing (my camera is a cannon)
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Digital Cameras
Lens error When I turned my camera on, it beeps and says "lens error, restart camera" but when I turn off and turn on, the same thing happens. The lens is stuck open.
Try these procedures. Many of the steps are applicable whether the lens is extended or retracted. ... Canon PowerShot A450 Digital Camera
I have the same problem with my Lumix DMC-TZ3 lens error states "Turn off camera and then turn back on" Though my lens tries to adjust then stops. The power stays on with the error message. Til I turn it off .The lens still does not retract. Now when I turn it back on the lens will do the same thing. I don't think its the lens. How would someone repair or replace firmware. Can it be done over the net?
Of course it's the lens. Try these:\012Fixing a Lens Error on a Digital Camera\012\012This has to be THE most ... Panasonic Lumix DMC-TZ3 Digital Camera
Help!!! i dropped my Nikong Coolpix L11 camera on the pavement. The lens got dented in, so naturally i popped it back to its normal place i turned it on and it worked for about 30 seconds and then popped but with the image that said "Lens Error". So i turned it off then turned it back on and it did the same thing. It did that for about 10 minutes and now as soon as i turned it on it says "Lens Error". I cant figure out how to fix it, i've tried slightly tapping it against my desk, i've tried hol
Hellothere are tiny plastic gears inside and may have chipped or a small piece of sand got in causing the lens to jamb. "very fragile"one solution is to ask a camera repair shop how much a lens mechanism would be to replace. ( ... Nikon Coolpix L11 Digital Camera
LENS ERROR my Nixon camera was working fine one moment, I was taking pictures and then after I turned it off, I went to turn it back on and it starting zooming and making the urghtt noice as it focused in and out. it does that several times and then the lens error notice shows up on the screen. then i press power and it turns off, but when i turn it back on, the same thing happpens. In the LCD display at the back the image we try to take looks like a pic in a TV with bad signal, I tried to clean
This seems to be a problem with switch and the sensor inside the camera, Some time it works on magicaly like nothing has happend, After having this problem I have to on & off the lens for 3 or 4 times and clean the lens and 3 small holes in the f ... Nikon COOLPIX S200 Digital Camera
I have a cannon camera, my boyfriend dropped it with the lens extended and now whenever I try to turn it on I get a message saying that there is a lens error and the camera will shut down. I have tried a couple of answers on this website, but most have to do with a lens that is stuck out, mine will still retract back and forth if you smack it on your hand. My problem is when you power it off and back on the error shows up and the lens will not extend then. Any suggestions are greatly appreciate
... Canon PowerShot SD1300 IS IXUS 105 Digital Camera
I just find it weird with the no lens problem. See after purchasing it and test was done the camera is quite okay. I've charge it for until its full and its ready for use for my trip. I'm pretty sure i did not dropped the camera and it was in my laptops case when i have the flight. then worst thing comes when i turned it on and at first the display is blurred again i turn if off and on, then the error lens came out. 4 days in the island i did not used this camera at all. by the time i went back
The island? Maybe sand got in the camera's lens holder - the cyllinder-shaped part that comes out. Or dust from the bag. Try a vacuume cleaner to take out any such thing but do not scratch the lens! Good luck ... Nikon Coolpix S4000 Digital Camera
I dropped my camera on the floor while i was taking a picture , the camera shut off , but the lens stayed popped out . i tried to turn the camera on again , but i would only show me the home screen , which says "Kodak Easy Share System , Share" then the camera freexes up , and it say in the top left corner , "lens error : 22" i've tried smacking it against things , i've tried smacking it on my hands , i've tried pulling out the lens , NOTHING WORKS. Please Please Please Please Please Please Plea
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Kodak EasyShare CD33 Digital Camera
Lens error I keep this Elph in a tiny, padded Halliburton case because the last TWO I bought ended up with broken screens. I never had a problem, though lightly used. Last night I recharged the battery and inserted it. Immediately upon power-up, the lens went out and I got a "Lens error, restart camera" error. I turned it on and off about twenty times, left the battery out overnight: same thing. I jiggled the lens with the same result. Canon tech support told me to take the battery out a
Lens mechanism has failed and a repair/replacement is the only solution- ... Canon PowerShot SD600 Digital Camera
Lens error When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks. Turn on the camera, camera shows a canon logo, then before turns off it said lens error, restart camera
\015\012\015\012I have a solution posted in doc "nikon s5 s6 lens cover error repair.doc" uploaded on site http://www.esnips.com/web/papputatiyasStuff&n ... Digital Cameras
Lens Error Whenever I try to turn on my Cannon Powershot SD1000 digital camera the screen says ''lens error, restart camera'' but then it shuts off. What should i do?
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Canon PowerShot SD1000 Digital Camera
Lens error When I go to turn on the camera, it buzzes at me and flashes. Then is shows the Cannon logo followed by the words "lens error, restart camera:.
Try the procedures in this tip. ... Canon PowerShot A1100 IS Digital Camera
Lens problem The lens on my cannon powershot A1000 will not open. When I try to turn on the camera it makes a buzzing sound like it's trying to open and then a message comes on the screen saying lens error restart camera. This camera is pretty new so I'm not sure why the sudden problem.
You should have dropped your cam down to the floor or you should have forcibly tried to put your lens inside when the servomotor lens tried to bring the lens out..take your camera to the nearest service centre..you should not try to open the cam sinc ... Canon Powershot A1000IS 10MP Digital Camera with 4x Optical Image Stabilized Zoom
I get a Camera Error message for no apparent reason. It appears on either lens at random times. I bought the camera new in September, and it worked fine until about a month ago. Sometimes I turn the camera off for awhile and then when i restart i get a couple of exposures then it reverts to the camera error thing.
There are numerous things that can cause a lens error, and none of them good. The camera is almost new and shouldn't be experiencing any of these messages. You should contact Sony support and see what can be done. Here is their support site: ... Sony Alpha DSLR-A230 Digital Camera
I have a Cannon Powershot SD600, just got it recently and it worked great, then all of a sudden I noticed the cover lens's that slide over to protect the lens when you shut it off were messed up. Onle 1 was showing. I tried turning it on, and all it says now is, "Lens error, please restart camera." I tried the Hold Menu down for 5 seconds, but that did nothing since it doesn't even turn on.
The Canon series are fine camera's, but they seem to suffer from lens errors (check how many people suffered from this by googling lens error canon). The problem seems to come from sand/dust entering the body and jamming the lens gear. A h ... Canon PowerShot SD600 Digital Camera
Lens error my camera keeps saying lens error and then shuts off My Kodak M753 digital camera is telling me "lens error: 1,1,5,1,0,0", how can I fix this? - I have no proof of when I bought it, so a refund is out of the question. my camera was covered by luggage and now when i turn it on, it says lens error I dropped my digital camera just recently back in October and all of a sudden when I turn the camera off the lens is still out when it's suppose to be in... I really don't know how that hap
This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Fuji FinePix A345 Digital Camera
My camera had 2 lens errors lens error 211 and lens error111 i went to a website and plugged in my camera and took out the batteries and that is what it told me to do so I did so and now my camera won't vene turn how do i make it turn on and when it does turn on how do i get the lens errors to go away and make my camera work again?
HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, you will ne ... Digital Cameras
I turn on the camera and the lens pops out, but the screen just says "access" and then "Turn the power off and on again". I do so, and the same thing happens. Repeat. I can still view the pictures on the camera, but can't get past the screen errors to take more pictures. Any advice?
HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, ... Sony Cyber-shot DSC-N1 Digital Camera
I turn on my camera and the lens error restart camera thing comes up. then it turns itself off.
Apparently the lens system is damaged or jammed. Try to see if there is anything obstructing the lens and remove the foreign material if possible. Also inspect the lens and any lens cover surfaces for damage that would prevent the lens from operat ... Digital Cameras
Lens error! dropped my camera only about a foot from the ground and now 'lens error' comes up every time i turn it on.. i've tryed a few things to fix but none of them work. it's only two weeks old. please help! its going to cost more to fix then it's worth!
You have more than likely damaged lens tube (housing) or jarred the zoom mechanism off of its track. Both conditions will normally shut the camera off to prevent further damage and, unfortunately, either will require professional repair. ... Nikon S520 Digital Camera
All of a sudden our nikon coolpix P2 digital camera is stating lens error when we turn it on. the opening/closing mechanism will work and open but then after the photo lens thing comes out, it looks around and goes back inside the camera. I've tried to dust it a little with a soft brush, and jiggle it some but to no avail. I'm afraid repairing it will cost more than a new one. This one is 4 years old. Help!
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Nikon Coolpix P2 Digital Camera
Lens error when i turn on camera it comes up lens error is there any thing i can do to solve the problem
This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Pentax Optio 60 Digital Camera
Hi i have a tamron 24-135 sp lens for cannon eos fit and it has developed a fault.when i switch the camera on it gives a 99 error,yet if i extend the lens to the 135 mm position everything is ok,i can then go to 24mm setting still ok,if i turn the camera off and on again back comes the fault.any thoughts? also i dont seem to find any tamron uk support contacts. regards phil langham
... Digital Cameras
I have a Canon Powershot A460 and when i turn it on there is a message saying lens error, restart camera..The lens will not come out and i never dropped this camera either. I changed the batteries but same thing. Can you help?
Hello,\015\012If this camera is under warranty you should carry it to the Canon Care Center they will replace the Zoom lens unit of your camera, or you need to get it replaced on payable basis as the lens has some ... Canon Digital Cameras
Powershotsd1000 problem I own the powershot sd1000 the camera when turn on has the lens stuck out and the the the display show lens error restart camera. Please let me know if you have any solutions I recharged the battery and it still does the same thing. here is my e mail [email protected] thanks
Hello!!\015\012\015\012\015\012\015\012Firstly switch off the camera\015\012\015\012press and hold the ok button and turn the camera on and off\015\012for few times\015\012\015\012whilst keeping this button depressed ... Canon PowerShot SD1000 Digital Camera