Having problems with your Digital Cameras ?
I just charged the battery and when connects it back to the camera it says "lens error, restart camera" Please help
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
I just charged the battery and when connects it back to the camera it says "lens error, restart camera" Please help
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Digital Cameras
Lens error When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks. Turn on the camera, camera shows a canon logo, then before turns off it said lens error, restart camera
\015\012\015\012I have a solution posted in doc "nikon s5 s6 lens cover error repair.doc" uploaded on site http://www.esnips.com/web/papputatiyasStuff&n ... Digital Cameras
How do you fix 'lens error restart camera' I put it in my bookbag. I guess i threw my bookbag around and now i have this "lens error, restart camera." The lens froze halfway and it's staying that way. Please help. I have te same problem with my camera the battery went flat and the lens was still out so i tried to tur it on but it says lens error 112 and it won't turn on !
This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Sanyo VPC-S7 Digital Camera
Hello, I have a Canon powershot SX100 IS, and everytime i turn it on it beeps and says on the screen "lens error, restart camera". I have tried tapping it, shaking it a bit. turning on and off. Put in new batteries, taking memory card in and out. Turning it on at different angles. Connecting to the computer. But nothing is working, it wont even let me look at the photos when i press the play button, and that doesnt even require opening the lens! please help! thankyou.
Try these procedures. ... Canon PowerShot SX100 IS Digital Camera
Lens Error When I turn the power button on -it beeps & the green light blinks then it says lens error, restart camera-but It will not restart & the lens is 1/2 way out & will not go back in. please help-need camera Thanks ,Penny
Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:\015\012 ... Canon PowerShot A560 Digital Camera
Lens error When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks.
Try the procedures in this tip. ... Canon PowerShot SD750 / IXUS 75 Digital Camera
Hi, i dropped my a560 the other day and the end part of the lens bent a little but i managed to put it back in its original form. however when i press the power button the lenses whirrs and tries to open but goes back in and on the screen it says 'lens error restart camera'. Its my friends camera and i dont want to give it back her in two pieces. please help thank you
Sounds like when you dropped it it damage the gears in the camera that make the lens not work properly , you may want to take it and get it fix by the maker of the camera sorry. ... Canon PowerShot A560 Digital Camera
I have a G9 camera. I woke up this morning and the lens was extended. I tried turning it on ans it says "lens error, restart camera". The instruction manual does not give me any options on how to restart the camera. I have take the battery off and putit back on. It still won;t work. I purchased the camerain Feb of this year. Help I need to use it this week
Unfortunately a lens error means the lens is damaged in some way, and will usually only work after repairs by Canon...Give Canon a call they may have more specifics on how to fix this, but expect to be shipping it in.Support p ... Canon Digital Cameras
When i turn on, it says lens error, restart camera - i"ve turned the camera on and off several times and nothing happens, the error message continues to show. I've taken the battery out and put back in but nothing helps. is this fixable?
Try one of these two fixes, if they dont work for you follow the link below for further troubleshooting.http://camerarepair.blogspo ... Canon PowerShot SD770 IS / IXUS 85 Digital Camera
Hi, i have canon powershot a590 is ,and when i try to turn it on it says: " Lens error. Restart the camera", but i can't restart if i can't turn it on, maybe it happened because the camera run out of battery while it was on, please if you guys can help me out i would really appreciate it. Thank you very much.
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon PowerShot A590 IS Digital Camera
Hi my canon powershot sx110is,has a problem when i try to zoom in or out the camera shuts down and it says lens error,restart camera i tried new batteries taking out all the batteries etc help please
Hiyour unit might has in zoom control gear unit or zoom in and out detecting sensor area. this type of problem might has two solution to technician. first is change defective gears. second is a whole lens unit replactment. either or any other prob ... Canon PowerShot SX110 IS Digital Camera
How do you fix 'lens error restart camera' I put it in my bookbag. I guess i threw my bookbag around and now i have this "lens error, restart camera." The lens froze halfway and it's staying that way. Please help. when i turn on my camera it says lens error, starts beeping, and then shuts off
WE WENT TO THA BEACH AND TOOK SOME PIC AND LATER THAT DAY WHEN WE WENT TO TAKE MORE PIC IT SAID LENS ERROR RESTART CAMERA BUT WE DON'T KNOW HOW TO RESTART THE CAM ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera
Lens Error Hi, When I turn on the camera, it says "Lens Error. Restart Camera." When you restart the camera, it gives you the same message. The Canon zoom lens will not go back into the camera. Help!
If you are sure that your battery is fully charged but still does not do any good, then do this little trick:1. Hold the camera on your right hand with the lens facing the ground.2. As you press the power on button, tap or hit ... Canon PowerShot A550 Digital Camera
When i switch on my canon SD1100 camera it read like lens error, restart camera. the lens is out and can't get screw back. plse help cos i got to use this camera on my birthday. its a lens problem and please help me fix it back.
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon PowerShot SD110 / IXUS IIs Digital Camera
I have a canon ixus 900Ti. I turned it on yesterday and the lens came out as normal. when i went to take a pic the camera shut off but the lense never retracted. when i turned the camera back on the splash screen came on, followed by a series of beeps and then and error message saying "lens error, restart camera". restarting has not solved the problem. its like the lens is stuck out. hope you can help Regards Liam
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Digital Cameras
Camera restart? okay so the other day my camera slipped out of my hand while i was taking a picture and it fell on the lens. the camera decides to die and says "lens error restart camera". however i dont know how to do this and it doesnt say anywhere where to do this. can someone please help me?
Have u tried a hard reset on their camera by removing the main\015\012power batteries for 60 seconds and the reinserting them as if it were\015\012the first time power up. This may not fix your particular problem, but\015\012when the processor that r ... Canon PowerShot A540 Digital Camera
I have a Canon Power Shot SX120 IS camera. I turned it on and the lens open a portion of the way and I got an error message that say, "Lens Error Restart Camera". I put fresh batteries in it this morning and have only taken about 10 pic's. I turned the camera off and removed the batteries then replaced with new ones but I still get same message. Please advise if you can.
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon PowerShot SX100 IS Digital Camera
My lens on my Canon IXUS 105 is stuck open and when I push the on/off button I get an error message which says: Lens Error Will shut down automatically Restart camera I can't view pictures, I can't press any of the buttons... I'm not sure where the restart button is. It's a very new camera, I only got it 2 weeks ago. Please help!
Hi,This is a common problem on this set. The lens error is common for cameras with telescoping lenses.\015\012\015\012You can help the motor by connecting the AV cable --- this keeps the LCD off and not d ... Canon PowerShot SD1300 IS IXUS 105 Digital Camera
I have only had my Canon PowerShot SD1400 IS Digital camera since December and all of a sudden whenever I try to turn it on, the lens does not open or move out and I receive an error message saying "Lens Error, Will shut down automatically, Restart camera." I have never dropped this camera and am concerned that it is not fixable. Please help!
It always comes because there is something loose inside the lens, such as a screw.\015\012These articles maybe helpful for you: ... Canon PowerShot SD1400 IS IXUS 130 Digital Camera
I have a powershot a470 that I bought in May 2008. My lens will no longer go in or out and gives me a lens error, restart camera message on bottom of screen and beeps a few times before shutting off by itself. I can no longer take pictures and have replaced the batteries. The camera will not restart at all. I have always taken care of my camera and dont want to buy another. Please help. Thank you.
This is a lense drive problem. \015\012And may require the WHAP method to correct :D\015\012\015\012The tolerances between the motorized lense and the camera body are so tight, that any graing of sand, lind, and even hair can cause ... Canon PowerShot A470 Digital Camera
My digital camera say lens error:21 how do i repiar the lens? sanyo vpc-e760 My SANYO VPC-S650 says lens error:507 everytime I turn the camera on. The lens has not returned back to normal position, and everytime I turn the camera it cuts back off. I hav tried replacing the batteries so the batteries are not dead
The lens has a servo fault. This can be either the lens motor, the helicoil in the lens is jamming, or the servo drive electronics has a fault. \015\012\015\012You will have to send the camera for service if you want to fix this. I doubt ... Sony Cyber-shot DSC-W55 Digital Camera
I have been getting a lens error 0x04110000 for a few weeks now everytime i turn my camera on. I have a feeling i have gotten some sand/dirt in the camera.. but i dont know how to fix it.. i have tri3ed changing batteries and what not and it will turn on then just say lens error and turn off. This is a Pentax Optio E60 with 10.1 megapixels. Please help?
Hi,Checkout this tip about digital camera error messages\012Lens Error fix for Digital Cameraheatman101 ... Pentax Optio E60 Digital Camera
Camera frozen I have recharged the battery and have changed charged batteries several times, howeverer when I turn the camjer on nothing happens(the lens is and remains extended ) but a red light blinks for a short while then goes off. The first few times that I tried to turn the camera on there was an error messafe on the screen saying error and a number but I don't remember what it was. Please can yoy help?
Try removing the memory card first then turn it on ...see what happensthe problem maybe with your card and not with the camera ... Kodak EasyShare C360 Digital Camera
Lens error my canon IXUS 860 IS is having a lens error problem. firstly, the lens cant retract back and when i try to switch it on, the screen will say 'lens error, restart camera' so how do i restart the camera?? i'm currently overseas and although my camera is within warranty, i cant possibly send my camera back to the original country for repair. is there any DIY method?? i'm an amateur at cameras so i do not wish to try any method that may further make the problem worse. thank you for your h
This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Canon IXUS V2 Digital Camera
My Canon PowerShot SD850 IS has a lens that is stuck in the extended position. I get a screen that says lens error, restart camera, but when I try to connect to the software, I get a screen on the computer telling me the computer cannot detect the camera. Battery is freshly charged, and I get the little yellow bird picture on the camera when I turn it on. It beeps about 4 times, and then turns off. Is there a safe way to get the lens to retract?
Don't play around with that lens, you can do more damage to the camera and focus with some of the stuff people tell you to try. Your camera just needs to be serviced and you'll be working great again. The shop that specializes in service for the powe ... Canon PowerShot SD850 IS Digital Camera