Having problems with your Digital Cameras ?

I connect my Fujifilm s3500 to my computer through the USB port to download pictures and it says that device has malfunctioned and windows does not recognized it. I connected it up last week and I had no problems. Can you suggest anything? I have ensured that the device is enabled.


Answers :

Hello bcpearce,

It could be that your driver is corrupted.First download the latest driver for your camera from HERE

DONT INSTALL IT YET! Lets do a clean boot/install. This procedure is done to avoid conflicts with other software during installation:
1. Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.
2. Open the Windows Control Panel.
3. Open the Add / Remove Programs window.
4. Locate the listing for the software and remove it. When prompted to remove the camera drivers files, click Yes.


The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the downloaded software. Next , do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer.

Hope that helps...Should you have any further questions, please feel free to post them here.

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Disconnect camera from USB and PC power cable from outlet (turn off is not enough, unplug) for about 10 minutes. Then reconnect.
This will get rid of lectrostatic charges on usb.
If is not the above reinstall software
Repair Help & Product Troubleshooting for Digital Cameras

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