Having problems with your Digital Cameras ?
I got new batteries for my camera and it still will not open the shutter to take a picture and I have to turn it off by opening the battery compartment
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
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Suggested Questions/Answers :
I got new batteries for my camera and it still will not open the shutter to take a picture and I have to turn it off by opening the battery compartment
This sounds like a lens problem. Try these:\012\012Fixing a Lens Error on a Digital Camera\012\012Thi ... Digital Cameras
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The problem is\015\0121- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go ... Sony Cyber-shot DSC-N2 Digital Camera
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Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Pentax Optio M20 Digital Camera
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Shutter will not open properly ... Sony Cyber-Shot DSC-P52 Digital Camera
Lense will not retract. I get an E18 error message. I can turn camera on and off, delete pictures but cannot take pictures. I opened the compartment with the battery, removed it and reinserted it. I also wiped the contact with a clean cloth as advised in the manual.
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I take a picture and the image is fixed on the screen To take another photo I turn off the camera by opening the lid of battery compartment. My machine is general electric model X5
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... Digital Cameras
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... Pentax Optio W90 Digital Camera
Turned on and camera screen blank with sign of a open hand and an exclamation mark halfway up the right hand side of the screen. Everything else working and batteries removed and recharged - when I click shutter picture takes but black - can anyone help? Sally - UK
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I have also the same problem.... I don´t know what to do! And want my camera back! :)\015\012\015\012 ... Canon Prima Super 155 35mm Rangfinder Camera
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There is a service advisory out for Nikon E5700.t has come to our attention that in a\015\012limited number of COOLPIX 3100, 3500, 4500, 5000, 5400, 5700 and SQ\015\012digital cameras, an electronic component may, in some instances, fail\ ... Nikon Coolpix 5700 Digital Camera
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... Samsung Digimax S500 Digital Camera
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... Pentax K110D Digital Camera
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Hi,Checkout this tip about digital camera error messagesLens Errorfix for Digital Cameraheatman101 ... Olympus FE3010 Digital Camera
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Swith off the Camera and gently tap the bottom(tripod hole side) to a hard surface, I was lucky and it worked for me for the same kind of problem. ... Konica Minolta DiMAGE E500 Digital Camera
I was taking pictures and them i was croping a picture and them i said unalbe to seethe picture. so then i opened the batterie cartrage and it frose..so i went to put new batteries in it and it still would not turn on!
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My switch was dirty... very dirty. I took my camera apart (NOT SUGGESTED FOR THOSE WHO DO NOT KNOW) and cleaned it which was NOT the easiest job. I would take it in to get it serviced if youw ant to play it safe. Take it apart only if you expect to n ... Fuji FinePix A330 Digital Camera
"battery doesn't hold power" " I turn it off, light is still on" "can't see any preview picture" "not able to take any picture" "the shutter speed is very slow" "a little click is heard when trying to take picture"
The premier camera don't hold the power!!just few pics (7/8) and it's power off....absolute negative ... Digital Cameras
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I have the same problem with myn at the moment... how did you go with a solution? ... Olympus Mju Tough 8000 Compact Digital Camera
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... Fuji FinePix E510 Digital Camera