Having problems with your Digital Cameras ?

My camera turns on but theres a sign on the screen saying to turn it off and on again. The lens is stuck outside



Answers :

Hi, this is a common lens error. Is it a cybershot camera?
You will probably need to have your lens replaced.
Sometimes if the lens is bent you can gently snap it back in place.
More than likely you will need to replace your camera lens.
I think i may have an extra lens.. just let me know, i could
walk you thru the installation
Repair Help & Product Troubleshooting for Digital Cameras

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

My camera turns on but theres a sign on the screen saying to turn it off and on again. The lens is stuck outside


Hi, this is a common lens error. Is it a cybershot camera?You will probably need to have your lens replaced.Sometimes if the lens is bent you can gently snap it back in place.More than likely you will need to replace your camera len ... Digital Cameras

Flash broken,lens stuck i turn it on and the camera clicks and it sounds like the lens is detached from what useed to move it. its says "acess" then black screen then "Turn power off and on." i think its forever broken.. :( flash broken,lens stuck i turn it on and the camera clicks and it sounds like the lens is detached from what useed to move it. its says "acess" then black screen then "Turn power off and on." i think its forever broken.. :(


I have the same problem...so do you think that it's so expencive to repair?? ... Sony Cyber-shot DSC-W55 Digital Camera

I have a nikon coolpix s203, and the lens is stuck on the outside,and when i turn it on it says lens error.


Looks like your lens is stuck. Does the camera attempt to retrace the lens when powered on? If its just minor blockage you can turn on the camera and immediately apply gentle pressure to push the lens inside. After it goes in, you are most likely to ... Nikon Coolpix S203 Digital Camera

Lens stuck My Sony Cybershot lens is stuck in the out position. It occured when I went to take a photo, the camera turned on and then the battery went dead; not enough juice to turn it off. It was frozen like that for about a day and a half, I did not have access to an outlet. Once I charged the battery, it not struggles to move but is stuck. The LCD display says, "turn power of and then back on" Is there a trick to un freezing it? I don't want to send it in for repairs, my warrenty is exp


Hello, I have read other forums that suggest that quite literally rapping or swatting the unit on its bottom half can actually solve the problem and get things going again. I am going to try it with mine. I too have a stuck lens. Here is a link that ... Sony Cybershot S650 Digital Camera

My lens is stuck open and all the way out after zooming on a cold evening. The camera turns on, lights up showing G( window and then beeps and goes dark saying 'lens error, restart camera' at


If any amount of moisture has entered the camera this will not be a user fix, it will require service. ... Canon PowerShot G9 Digital Camera

Len stuck I have the Sony H3. The len is stuck so everytime I turn the power on it'll say remove the lencap and turn on again when the lencap isn't on at all. The len just won't come out like it's suppose to with every start up. Please help.


Turn on \015\012gently take hold of end of lense and pull and twist\015\012you may hear a click dont pull till lense pops or to hard \015\012switch off and on again and this should solve your problem ... Sony Cyber-shot DSC-W55 Digital Camera

Lens stuck outside. Sometimes says "access" on lcd.


Try these troubleshooting steps and check if it help to resolve it.Option 1: Try Initializing the Camera as follow; Initializing\015\012the Camera will reset the settings of the Camera to the factory\015\012settings including ... Sony Cyber-shot DSC-W55 Digital Camera

Lens error when i go to turn on my camera it says "lens error" on the screen and wont turn on Lens is 'stuck' open. I get a 'lens error' and a grinding sound...then the camera turns itself off


Wheni go to turn on my camera it says"lens error"on the screen and wont turn on lens is "stuck"open. ... Nikon COOLPIX L3 Digital Camera

Lens error When I turned my camera on, it beeps and says "lens error, restart camera" but when I turn off and turn on, the same thing happens. The lens is stuck open.


Try these procedures. Many of the steps are applicable whether the lens is extended or retracted. ... Canon PowerShot A450 Digital Camera

My Canon PowerShot SD850 IS has a lens that is stuck in the extended position. I get a screen that says lens error, restart camera, but when I try to connect to the software, I get a screen on the computer telling me the computer cannot detect the camera. Battery is freshly charged, and I get the little yellow bird picture on the camera when I turn it on. It beeps about 4 times, and then turns off. Is there a safe way to get the lens to retract?


Don't play around with that lens, you can do more damage to the camera and focus with some of the stuff people tell you to try. Your camera just needs to be serviced and you'll be working great again. The shop that specializes in service for the powe ... Canon PowerShot SD850 IS Digital Camera

Nikon coolpix l3 lens error Can you help me to troubleshoot this problem. Thank you when i turn on my camera, it says lens error. the lens cover is stuck inside and won't come out when i turn off the camera. it won't let me do anything. help me please?


\015\012\015\012I have a solution posted in doc "nikon s5 s6 lens cover error repair.doc"  uploaded on site http://www.esnips.com/web/papputatiyasStuff&n ... Nikon Coolpix S51c Digital Camera

I have a lens error the lens is stuck out and there seems to be no way to get it back and when i turn the camera on it says lens error and turns off


I've had similar problems with various versions of this camera. Here's the fix, if all else fails. These are step-by-step instructions to take apart and fix the camera's lens error. http://johnsmouth.wordpress.com/2010/12/01/lens-error/ ... Canon PowerShot SD700 IS Digital ELPH / IXUS 800 Digital Camera

A drink was spilled on my camera and now when I turn it on it takes a while for the lens to open all the way. Sometimes I have to force it open. It still will take pictures but if I try to zoom in too much it will freak out and say lens error. Also when i turn it off the lens covers are stuck and will not close. is ther a safe way to clean it?


Try using an electronics cleaner on the camera to dissolve and wash away any of the spilled drink. CLICK HERE for link for cleaners. Hopefully this will he ... Kodak EasyShare M853 Digital Camera

I have a canon ixus 900Ti. I turned it on yesterday and the lens came out as normal. when i went to take a pic the camera shut off but the lense never retracted. when i turned the camera back on the splash screen came on, followed by a series of beeps and then and error message saying "lens error, restart camera". restarting has not solved the problem. its like the lens is stuck out. hope you can help Regards Liam


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Digital Cameras

Lens Sticking My daughter has this camera and the lens is stuck out and will not retract. When she turns the power on ACCESS comes on the screen and says to turn the camera off and then back on, but the lens never retracts. How can I fix this? Thank you for ANY help that you can provide me.


The same exact thing happened to me when I accidentally dropped my camera on the ground. My dad actually fixed it for me. I cannot exactly remember what he did, but I know this can be fixed! =]\015\012\015\012He did something with the len ... Sony Cyber-shot DSC-W55 Digital Camera

Lens error my camera was a bit blurry so i used my shirt to wipe a bit of it then when i shut it off the lens got stuck and now when i turn it on its says "lens error restart camera." but every time i do its still stuck and makes a buzzing noise


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the l ... Canon IXUS 80 IS Digital Camera

The lens does not pop out when you turn it on. Making a clicking noise sounds like it is stuck. Turns the camera off. On the screen it says lens error115,0,0,2129


Hello,Here are the steps:1. Make sure you will install a new or fully charged battery/batteries into your camera.2. Clean the battery contacts.a. Remove the battery/batteries and the memory ... Kodak Easyshare C813 Digital Camera

When I turn my camera on it says "lens error" and the lens will not open or extend at all, it sounds as though it is "stuck". There is no damage to the camera however. It sounds as though it is trying to open when I turn the camera on but it won't.


Hi, ... Digital Cameras

When i turn on my camera the lens trys to come out but then it gets stuck and goes back in; the screen says "turn the power off and on again" but when i do the same thing keeps happening over and over. The camera has one big rechargable battery so i can't just replace it. I've tried doing the reset, and I've tried tapping around the lens ad hitting the sides or bottom of the camera but nothing has worked.


Here is a very reasonably priced quote for repair; https://www.teleplancamerarepair.com/quote/cart.asp?iProbID=5&mo=358\0 ... Sony Cyber-Shot DSC-S40 Digital Camera

Lens/focus err My fuji camera has had this problem for 2 months now- My lens is stuck open, and all the way out, and when I turn on the camera it says focus err. When I turn it off, the camera makes some noise, but the lens does not retract, I have tried taking the battery out and all that. Help


I had the problem with my lens not retracting. I took out the battery for a moment and when I put it back in the lens would retract and everything worked fine again. ... Fuji FinePix F700 Digital Camera

My son dropped my Sanyo camera, and now the lens is stuck out and when I turn it on it says "system error." I can't get the lens to come all the way out or go back in. It's stuck halfway and I can't do anything with it.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Sanyo Xacti VPC-S60 Digital Camera

Lens on front is stuck. it comes out halfway, the screen says access, then turn on then off and the lens goes back in and the camera turns off.


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Sony Cyber-shot DSC-W70 Digital Camera

The proble is that my camara has the lens outside, when I turn on my camara appear a message that say lens error m627-31 y then the camara turn off


The motor that drives the lens must be damaged, u need to take it to the local service center to get the camera repaired. ... HP PhotoSmart M627 Digital Camera

HELP ME my Lumix DMC-FX8 lens wont go back into the camera and will only allow me to preview my pictures ...Please I am in Hawaii right now and the lens is stuck out and wont go in and it says Turn off and turn on camera again ....PLEASE Please someone help me


I read the previous answer, as I have exactly the same problem. So I decided the camera was dead. Having done this I resetted it via the menu - settings - reset. Then I turned it off and smashed it really hard against a flat surface three or four tim ... Panasonic Lumix DMC-FX8 Digital Camera

Lens is stuck and wont move. on the screen it states "Turn the power off and on again" help pls? Was working just fine and then started with the lens not opening...I opened manuelly and now it wont't take pics...I can view them on disc BUT it just says "turn power on and off" on the screen. Help!!!


I agree that the camera needs to be sent back when this happens.  I have seen people suggest pulling on the lens (a bad idea) and smacking the camera / rapping it upon something (an even worse idea).  Not only will these options often fail ... Sony Cyber-shot DSC-W170 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.2773 seconds