Having problems with your Digital Cameras ?
When i turn the power on the lens comes out and goes back in two times and then the screen says turn the power off and on again. keeps doing the same thing
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This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
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Suggested Questions/Answers :
Okay, first off i have a sony-cybershot dsc-W80 and one day i brang it to the park and dropped in the sand accidentaly. Now whenever i turn it on, it says cyber-shot on the screen and the lens goes out and in about 4 times, then on the screen it say please turn power off and on again, and it keeps doing the same thing over and over again. please help!
These are always lens error messages-the lens is stuck or off track and camera will need to be serviced ... Digital Cameras
When i turn the power on the lens comes out and goes back in two times and then the screen says turn the power off and on again. keeps doing the same thing
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Digital Cameras
When i turn my camera on the lens keeps going in and out and then stops when it like half way out and a message on the screen says to turn power off an on again. But that doesn't do anything, it will turn off and then do the same thing when turned on. What's wrong?
Hi!The focus is stuck - could be sand or something. I work in a Sony service center and repair these every day. It will be quite expensive at Sony service center so I would recommend you contact a local repair shop.Tom ... Sony Cyber-shot DSC-W70 Digital Camera
LENS PROBLEM Lens keeps zooming in and out when I turn it on. After 4 times, the lens goes back in and it says on the screen, "Turn the power off and on again". Then it does the same thing when I turn it off and back on. Also, the shutter is not closing however it's also not all the way open. Almost half way but more open than closed. Please help!!!
The slightly open shutter is the reason for this problem. Thank God you mentioned it. \015\012Solution: Try with your fingers to shift the shutter “blades” back and forth to see if they move freely. If they do no move freely it maen ... Sony Cybershot DSCW80 7.2MP Digital Camera with 3x Optical Zoom and Super Steady Shot
When i turn on my camera it tells me to turn the power off and on again. i do what it tells me to do but it keeps saying the same thing. also it doesn let me see the screen or take pictures . what can i do ?
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Sony Cyber-shot DSC-W90 Digital Camera
When i turn on my camera the lens trys to come out but then it gets stuck and goes back in; the screen says "turn the power off and on again" but when i do the same thing keeps happening over and over. The camera has one big rechargable battery so i can't just replace it. I've tried doing the reset, and I've tried tapping around the lens ad hitting the sides or bottom of the camera but nothing has worked.
Here is a very reasonably priced quote for repair; https://www.teleplancamerarepair.com/quote/cart.asp?iProbID=5&mo=358\0 ... Sony Cyber-Shot DSC-S40 Digital Camera
I have a sony cybershot, model DSC-W55. when i press the power on button, the camera does not turn on as it usualy does. instead, i get a black screen with the word Access on it. (also, when i turn the camera on, the lenses keep going in and out more frequently than before.) so the screen Access screen is just there right now, but when i click buttons like menu or display it makes beeping noises and it says 'press power on and off again '. i can still view the pictures i've taken but can't seem
You can try contacting Sony - maybe through online chat if its available for free. From what you have described, it sounds like a hardware failure. Contact Sony, and if it is a hardware failure, they will replace it for free. Or, if you have bought i ... Sony Digital Cameras
I have a sony cybershot mpegmovieVX DSC-W55 I was turn it on & it say access on a black screen then it starts making a noise and another screen pops out and says to turn the power off and on again. SO I tried that & it does the same thing all over again..HELPP! I dnt know whats wrong with it.
Hello and welcome to FixyaThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a pr ... Sony Cyber-shot W110 Digital Camera
My sony digital camera won't fully turn on. when you push power the screen stays black but it says access and the lenses repetitively goes in and out with a 3 second pause between. then finally it stops and says to turn the camera off then back one. but this keeps occuring and it won't fully turn on. HELP!
There is some problem with your sensor in lens so only you are getting this problem .......so better check the sensor..... ... Digital Cameras
When I turn my Sony Cybershot 7.2 mega pixel camera on, the lens keeps going in and out and the message "Turn the Power on and off again" shows up on the LCD screen. When I turn the power off and on again, the same thing happens over and over again. Help!
Same problem, recently i broke the lens but fixed it my self but in the process i blew up the flash component of the camera and now have remnoved that part the lens works fine now but get that same message. is it because i have removed the flash comp ... Sony Cyber-Shot DSC-S500 Digital Camera
When I turn my camera on, the screen remains black and says turn power off and on. Upon doing so, when i turn it on again, it begins beeping and says turn power off and on. But if I go to the view pictures screen and back to the "take" picture screen the screen just stays black and says turn power off and on
Hi, \012 \012 Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolv ... Sony Cyber-shot DSC-M2 Digital Camera
I have a sony cybershot camera and it has suddenly stopped turneing on. instead it says 'access' followed by 'turn power of and on again.' I did that but it keeps saying the same thing... and beeping at the same time
Turn on \015\012gently take hold of end of lense and pull and twist gently\015\012switch off then on and problem should go away ... Digital Cameras
Help! My camera is doing the same thing other's do too. I turn it on and it says "Turn power off and on again" and the lens comes out and goes back in halfway. sometimes I hold down the play button for about 5 secodns and then press it again and it allows me to take (bad) pictures. When i say bad pictures I mean the screen starts shaking and gets static or something and then when i finally can take a picture they exposure comes out so bright that the picture is just a all white or it comes out t
Hi try turning on and taking hold of the end of the lense and gently pulling and twisting you may hear a click but dont force it. then turn off and on again. then you may want to try\015\012\015\012\015\012Press Menu button to ... Sony Cyber-shot DSC-W55 Digital Camera
When i turn on my camera it says turn power off and on again and i keep doing that but it says the same thing what do i do ?
Try removing the Battery out of the camera. Then hold the Power switch on for one minute or more without releasing switch. Refit Battery and try switching on again. Keep fingers crossed, it worked for me. ... Sony Digital Cameras
I turn on the camera and the lens pops out, but the screen just says "access" and then "Turn the power off and on again". I do so, and the same thing happens. Repeat. I can still view the pictures on the camera, but can't get past the screen errors to take more pictures. Any advice?
HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, ... Sony Cyber-shot DSC-N1 Digital Camera
Sony-cyber-shot dsc-w50 I blieve that the battery if fully charged however when I turn the camera on all i see is a blank screen saying "access" with the lense zooming in and out then a message comes up on the sceen saying "turn camera on and off" I do this and the same thing keeps happening, could you please help? Sara
Lens unit is faulty, may have had sand or damage at some time, focus assembly inside the lens is not focussing ... Sony Cyber-Shot DSC-S40 Digital Camera
SONY i dropped my sony cyber-shot camera and the lense got pused in. everytime i turn it on all it is is a black screen that says "access". it makes werid noises and then after 10 minutes it says "turn the power off then on again" and i keep doing that but nothing happens.
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Camera problem when I turn the camera on the lens goes in and out and in and out thenthe screen says access then turn the power off and on again, battery ifcharged but when I turn it on again the same thing happens...I am inArgentina on holiday can you help?
Try new batteries anyway. There's always a chance that your existing batteries are no longer any good, even if they aren't very old. ... Sony Cyber-shot DSC-W50 Digital Camera
I have a Samsung L100. Its only a couple of months old and its never been dropped or damaged. When I turn it on, the power button turns blue, the lens opens, then it beeps two or three times and the shuts down - except that the blue light stays on. You can't use it and it you can't turn it off all the way without pulling the battery out. The screen doesn't light up or anything. The camera is totally useless now. I've found a few reviews online that say theirs do the same thing. Is there a
... Digital Cameras
When turned on, Access comes up, and lens goes in and out 3 times, then screens says to power off then on again, This will repeat when powered off and on again and so on. I have tried a factory reset, but the same things appears. Access, then power off and on again
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Hi. I have a finepix jx250 digital camera. The camera lense keeps going in and out and there is a messege that says to turn the camera off and on again.. I did that but it still did the same thing. I tried pressing the shutter and power button at the same time. I tried pressing the power button and the menu/OK button at the same time. I tried taking the battery out and putting it back in. I tried taking the battery and the memory card out putting the battery back in and leaving the memory card o
Hi,Checkout this tip about digital camera error messagesLens Errorfix for Digital Cameraheatman101 ... FUJIFILM FinePix JX250 Digital Camera
When i turn it on the lens goes in and out and the screen says turn the power off and on again. i do and the same thing always happens
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\012\012\012\012\01 ... Sony Cyber-shot DSC-W200 Digital Camera
The camera will turn on and the lens will go in and out four times and then it will just stay out and the screen will say turn the power off and on again and when i do that it will just do the same thing, and it wont take pictures or show anything
... Digital Cameras
I NOT KNOWING THERE WAS WATER ON THE COUNTER, PLACED MY CYBERSHOT CAMERA ON WATER FOR ABOUT A COUPLE OF MINUTES. NOW WHEN I TURN THE CAMERA ON THE LENS GOES IN AND OUT ABOUT 4 TO FIVE TIMES THEN IT SAYS ON THE SCREEN TURN THE POWER OFF AND ON AGAIN, I DO THIS BUT I GET THE SAME THING OVER AND OVER.
Http://www.fixya.com/support/r3771170-phone_water_damage ... Sony Cyber-shot DSC-W55 Digital Camera
After inserting the battery back in the camera, the camera become stuck in a loop. The camera turns on but the screen stays black with only the words "access" appearing on it. Then the lens keeps adjusting itself and after a minute it says to turn the power off and on again. So I did that and it does not work.
This is courtesy of an outside expert.\015\012You may not believe this and I hope you haven't spent a lot of money fixing your problem. I ... Sony Cyber-shot DSC-W50 Digital Camera