Having problems with your Digital Cameras ?

Help please. http://www.fixya.com/support/t1151304-buttons_not_working Check this thread please, i posted a video and many details, i could use some help.. Thank you very much in advance. PS. im thinking about applying as an expert, considering i have solved many peoples problems on this site already.


Answers :

Hi Joshua, I have seen the related thread about your camera problem.

Ensure first that is not a temporary problem caused by low battery, or jammed controls, if you have not done this yet, remove the batteries, and replace them with new alkaline batteries.

If that is not a batteries problem, then the camera is faulty, I quote your sentences to analyse the fault.

"" When i turn it on normally, it stays blank for a couple seconds, then it goes to an adjust menu, where no key buttons work."

That means camera is faulty and does not work in camera mode.


"When i plug it into the computer, i can see all of my files and such,\015\012so i know that neither the card or the internals connecting to the card\015\012are damaged."

That means that the main board is working, and the camera could work, if it wasnt because of a problem that can only affect camera mode.


Possible faults that only affect camera mode are:

1- Buttons/control error: one of the buttons can be stuck, or have a short, due to a fault, or oxide on button/control switch. Try playing with the buttons and controls, to see if you unlock it by chance. Check if any of the buttons looks stuck. If your model has a touch screen , that can also be cause for the problem.

2- Lens error, this happens when lens are stuck, and they cannot extend, because of dirt, oxide, or because one of the lens gears is bent or misplaced.
To fix this you can try extending the lens by helping the lens cylinder out with your fingernail, while you turn camera on, or slapping gently the back of the camera while you turn it on, so to help lens cylinder extension.
Sometimes you can get lens error even when the lens cylinder extends, or when the camera has no optic zoom, and therefore no extendable lens (gears jammed inside).

If the simple tricks suggested do not work, the only way to find out what the problem is, and to fix it, is taking the camera apart.
Normally a techician will dismantle the camera, access the switches behind the buttons and test them.
If they do not find any contact, or faulty switch they will spray the switch contacts with circuit cleaning solutions.
The lens cylinder is taken apart, lubricated , and assembled back.

If you care about the camera, I suggest not doing this repair by yourself. Many users end up with their camera reduced to a bunch of tiny bits and screws.

If you decide to send it in for repair, validate the guaranty, or ask for a guaranty extension (if available), then you can call the phone number listed on the owner manual.

Hope this had been helpful.

G.




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