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Usb stick not loading on dogotal picture frame

\015 I have a matsui digital picture frame that takes USB sticks, I have tried two different sticks without success, doesnt load, they are both USB 2.0, do you think this frame doesnt support 2.0 it doesnt say in the manual?\015

Answers :

Put the stick into the pc and rerformat it and then stick it in the frame
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