Having problems with your Canon Digital Cameras ?

Lens error Hi there my father is near ready to leave for a 5hr trip I have used his camera to take a photo of my son and the lens will not close It is still extended. Please help ty


Answers :

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
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\015\012Here are some things that you can do to try to correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, or if repair costs close to the value of the camera, they're worth a try.
Repair Help & Product Troubleshooting for Canon Digital Cameras

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Suggested Questions/Answers :

Lens error Hi there my father is near ready to leave for a 5hr trip I have used his camera to take a photo of my son and the lens will not close It is still extended. Please help ty


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Canon Digital Cameras

Lens stuck Please help me, I tried to turn on my camera today (it had been working fine before) and when I tried to switch it on the lens would not fully it open and my camera was making a whirling noise. The screen is black and will not take photos. The lens won't open fully and when it does eventually close has difficulty doing so. The camera then makes a beep beep beep noise and displays "Please turn the power on and off again". Please help I can't live without my camera and can't afford


If the lens is not coming out, its stuck, or it wont completely open or close, that is the lens assembly, that needs to be repaired. You need to take it to somebody, that can either repair it or replace it for you. There is nothing that can be done, ... Sony Cyber-Shot DSC-P8 Digital Camera

3 years old. always perfect. u770SW....10 photos snorkelling then screen went blank. No bangs or drops...ever. Rinsed i hours fresh water... rinsed. dried out overnight. took out memory card and battery and opened and aired all night. still blank screen. shutter opens and closes. flashes when take photo but still no screen or any other buttons doing anything. HELP PLEASE as at start of a snorkelling holiday. Used 2 years ago and was brilliant. Thank you. If answer not immediate.... pleas


... Olympus Stylus 770 SW Digital Camera

3 times i've the same problem with my camera, 3 times they've sent it back. The problem still exists. A new battery, properly charged by me, the camera takes between 1 and 5 photos and then the camera goes dead. I was told by Canon that the battery lid on the camera was causing a short, they said 'Problem solved.' Nope, the problem is still there and i've run out of extended warranty. Please, please help.


Lemon law with company and replacements normally work in sets of 3. Now that you have had them send you the same type of camera, and the same problem has occured 3 times, demand that they replace it with a comparable or camera of greater value. Wor ... Canon Digital Cameras

Lens problem i can not see anything on the lcd screen when taking a picture. i can see previous photos taken when i scroll through the display. the lens cover does open when the camera is turned on. flash works. but no photo when shutter is pressed. please help asap. my son's 1st birthday is in 1 week and i can not afford a new camera!!!


... Fuji FinePix A101 Digital Camera

I turn on my Pentax Optio e60 camera, and the lens opens, but i dont think it has extended to its maximum. and the display screen is black and i cant take photos and it says 'lens error 0x4110000' then turns itself off. very annoying and please help me fix it.


See http://www.fixya.com/support/r13011856-lens_error ... Digital Cameras

Hi The lens cover on my Olympus mju 770sw wont open when I turn it on. I can still view all my pictures and see everything on the screen and if I hold the lens cover open I can see everything and even take pictures but it wont open on its own, although it does close on its own when I turn it off. Please help!


... Olympus Stylus 770 SW Digital Camera

Hey there. I have a Fujfilm Finepix A820. Yesterday I noticed that when I turn it on and try to take a picture, as soon as I touch the shutter button to take a shot the camera turns off, but the lens is still out, it does not retract. My friends say this was the end of my camera. But I can do whatever I want with it, set it, watch photos I took before. Is it some kind of error, because of batteries or does it need a professional fix-up? Please help!


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Fuji FinePix A820 Digital Camera

Digital camera got dropped into the sand, and some sand worked its way into the lens and focusing system, and now the camera cannot zoom or focus, but still turns on and takes pictures i have a lumix dmc fx12, and it got dropped into the sand at the beach. the shutter wont close properly, there's sand in the lens, and it won't zoom. Please help!! i don't know how to fix it!!


THIS SOUNDS TERMINAL, BUT YOU MIGHT TRY USING CANNED AIR LIKE YOU USE TO BLOW DUST OUT OF YOUR COMPUTER, AND SEE IF IT HELPS ANY. MOST OF THESE CAMERAS ARE MADE WITH THE IDEA THAT THEY WILL NEVER BE TAKEN APART OR OPENED FOR CLEANING ETC. SO, THAT IS ... Digital Cameras

My kids accidentally dropped my Panazonic Lumix TZ-10 on the floor (not from a great height). The lens at that moment could only half close, but after turning power on and off a few times, now it opens and closes as normal. I can still view photos HOWEVER I cannot take new photos, the screen is black and the photos turn out black. I looked into the lens as it took the photo and there is no movement in there. The camera is still under warranty.


The warranty is unlikely to cover accidental damage but you could check if you have any insurance cover, perhaps in house contents or travel, or you might ask the retailer if he would help under 'goodwill'. It sounds as if the lens extension mechanis ... Panasonic Lumix DMC-TZ3 Digital Camera

Lens Error Hi, When i start my camera, (Normally lens will open) the lens open and immediatly it gets closed with a sound . and says "LENS ERROR" on the screen.and closes. but i can see and download photos which i have taken with that photo viewing mode. But i cant take any new photos Kindly Help me in this Thanks Aby


Firmware doesn't solve lens errors. that can only be solved by sending into repairs. Give them a call at 800-706-2534 and then keep choosing option 1. ... Casio QV-R3 Digital Camera

Please help - the picture is blurred when i take a photo. I have cleaned the lens but still the same problem.


Take your time when you take a picture. slowly push the button. ... Samsung L100 Digital Camera

Sanyo vpc e890 when I go to take a photo the viewer is all black and when I take the photo it's also coming up black.. I can still view my GOOD photo's that actually took the picure but recently every new photo is all black as if I had a lens cap on ( which I don't ) All older photos in memory / sd card are still viewable in the camera HELP


I have a simular problem with my Sanyo. I know this sounds weird, but I have noticed if you shake the camera a little, the photo viewer comes back and pics can be taken. Also.. there is a spot that says 3x Digital zoom on the top of the camera, I als ... Sanyo Xacti VPC-T700 Digital Camera

The lens on my Canon digital camera will not close... i am unable to take a pciture and do not know the reason for this....when the camera is put on i am able to see my old pictures but when i click to take a new picture the screen is blank..i dont know what to do...please help...i have the canon power shot sd 500 camera and the problem that appears is the E18...... please help me


OK you are probably going to think I am loony giving you this advise But No I am completely sane!Get a can of compressed air OR acces to a compressor at your local garage Get them to fit the triggered air blower tool to it.Blo ... Canon PowerShot SD500 / IXUS 700 Digital Camera

Hi I have a Canon PowerShot A460 and normally do notn have any problems at all. For the last few hours I cannot take any photos outside - all I get is a white screen. I can however take photos inside with the Flash. I realise that I have possibly changed some settings by mistake and have tried to set the camera to works settings but nothing has changed - I still cannot take photos. Can someone help me please??


Go into the menu and find "reset"...this will restore the original factory default settings and may solve your problem. ... Canon PowerShot A460 Digital Camera

When in Full auto mode my camera won't take a photo - if flash comes on it says busy - if I turn it to flash off it still won't take the photo. If I change it to MF, it will take a photo - but it is completely black. Can anybody help - please?


Think you have problem with the electronics ,might have been left in the full sun or or the batteries put in back to front ,best advice is ask a 7 yr old to have a look and if they cant do take it back to the agent .Honestly i have been to put to sha ... Canon EOS 400D / Rebel XTi Digital Camera

My 2 year old son dropped the my husband's Canon G11 twice while it was open with the lens out. Now the lens won't retract or the shutter close. It gives me a 'lens error, restart camera' message and won't restart. I tried taking out the battery for a few minutes and replacing it and reopening the camera, but to no avail. I'm afraid of taking it to someone and having it opened as I know that the chances of damaging it that way are bigger. Please provide me with your soonest reply. Rania


Hi Rania. If you go with a place that knows what they're doing, the camera will be perfect again, sometimes even better as they'll service it all up at the same time. A site that a lot of people go to for help with the Canon Powershots is: ... Canon PowerShot G11 Digital Camera

Lens stuck a went swimming with my olympus 770 in a swimming pool and whn i got out everything was fine with it.it was only until later i noticed that when i wanted to take a picture the screen turned blank and the lens wouldnt close.is it anything to do with chlorinated water? it shouldnt be right cause the olympus promotes its durability.i can still view pics but cant seem to get the lens to close and take a picture.pls help!


My wife an I purchased an Olympus Stylus 770 SW for our son as a High School graduation present 1 1/2 years ago. About a month ago he said that his camera quit working so I asked him to bring it home on Christmas break. It had the same symptoms as th ... Olympus Stylus 770 SW Digital Camera

I have a samsung i6 digital camera. I have been using it for 3 years without problems with a PC. Now I bought a MacBook. I copied the photos to the mac and chose the files on the camera and pushed delete button. It seems as if the files are deleted and I can no longer see them on the camera but the memory they used to take is still unavailable. It feels like the photos are still there and I cant delete them. I cant use my camera anymore. Please help! I need to make photos on New Year s eve! Hap


Try an external usb card reader and let the card pop up as a drive on the Mac. You should be able to see everything. Just do not format the card or you will loose everything ... Samsung Digimax i6 PMP Digital Camera

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can still view all the pictures i took from the camera but cannot take pictures anymore coz of the lens wont open. i tried initializing the camera by going to set up it didnt work..msg error said turn the camera off and on again and i did but didnt work either many times i tried please help thnks!


The problem is\015\0121- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go ... Sony Cyber-shot DSC-N2 Digital Camera

Hello there. I have a brand new Kodak 'EasyShare M530' digital camera which is supposed to take 12 Megapixel photo's. I have only had the camera two weeks and the screen is now pinky/red and every photo it takes is out of focus with a red tint on it. Can you please help? I am not sure if it is inside the camera or perhaps the lense. I have cleaned the lense but the pink/redish tint still remains. I might have to take it back but just wondered what an expert would think of this. Kind rega


Take it back....it's not going to get better. ... Kodak Easyshare M753 Digital Camera

Problem*cybershot DSC-S40 Hi 3 day ago i turn On camera.but after Shot,camera Lens problem is started(not Close or ready to use) ...Lens Vibrating!!!Lens sound is geeeeeezzzzzzhhh!!!!(10-15 sec)..... Turn ON and OFF take a Few Second ( 10-15 Sec ) .....finally this text show in the screen : "please turn OFF and ON again" i don't remember camera Dropped !!!! Or other thing ... battery is FULL charged !!! JUST i can review recent picture please Help meeee :(


You have a jammed lens error the lens has to be repaired or replaced. You dont have to drop the camera for this to occur it can happen when ever the camera is in your pocket or purse. it accidently gets turned on and when the lens is coming out it is ... Sony Cyber-Shot DSC-S40 Digital Camera

The lens on my canon digital camera will not close...i am unable to take apicture and do not know the reason for this...when my camera is put on the object is not clear and in few seconds the screen is blank..i dont know what to do..please help...i have the canon powershot sd550 and the problem that appears is the E18...please help


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Canon PowerShot SD500 / IXUS 700 Digital Camera

Sudden shutdown I have a Cannon A85. I was taking pictures and then it flashed E30 on the screen and went dead. The lens is still extended the lens protector is still open. I tried opening and closing the battery and CF doors, replaced the batteries and now it is just dead. The camera is about 2 years old and has been gently used. Thank you for any suggestions you may have. Sandi


Hello Sandi,\015\012I think there is a problem with lens and it will not be fixed otherthan Canon. It better to go Canon shop. \015\012\015\012thank you. ... Canon PowerShot A85 Digital Camera

I have bought a Canon EOS 1000D and it say constantly "busy" all the time battery is fully charged and got a new memory card with it.it took about 10 photo's to start and since then it always says "busy" and still can'nt take photo's have been trying all setting and going threw the manual book and it has not helped please could someone help me.


Dear Janebabie,\015\012\015\012First remove your battery and memory card for 10 min. and put them again. then set you gadget to factory defaults. Still problem persist then try to by inserting another memory card or format your memory car ... Digital Cameras
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