Having problems with your Canon Digital Cameras ?

Hi, I have an Ixus 870 but my computer cannot detect the device when I connect it with the wire provided. Can you advise what can be wrong? At first I didn't install zoombrowser (which I thought I did not need), but now even after installing, the device cannot be detected. THanks!


Answers :

First thing will be to download or update the driver. You can get it for free on manufacture's website and sometimes other sites as well. Then after it is dowloaded, then double-click on the file so it installs into your registry. After it installs itself, restart pc, then next thing to do is to start you picture program, then turn on camera, and lastly connect it with your usb cable. It will also be a good idea to install or update your quicktime player if you are transfering any type of video files. This should be all you need to do. The drivers is what lets the pc find your camera and connect it.
The wire is called the USB cable..

If this is a first time installation ( or a reinstallation ( it worked before but now doesn't) Uninstall the software.

DO NOT ATTACH camera to USB when reinstalling software.

Complete the installation fully.

Then plug USB cable to ( REAR) of machine rather than a USB at the front ( if desktop type) Now attach the camera. The unit should now be discovered and installation completed.If this does not rectify the problem, obtain a new USB cable as it may be faulty

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Repair Help & Product Troubleshooting for Canon Digital Cameras

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