Having problems with your Canon Digital Cameras ?

Premature Failure of Canon Powershot A-460 Digital Camara

\015 Date : 17th March, 2010.To,M/s. Canon India Pvt. Ltd.2nd Floor, Tower A & B,Cyber Greens, DLF Phase III,Gurgaon \342\200\223 122002.Dear Sirs,Sub : Premature Failure of Canon Powershot A-460 digital Camera.I purchased one Canon Powershot A-460 Digital Camera (Sl. No. 4846001613) on 13th Oct'2007 from The Camera Exchange, Kolkata. I used it for the last 2 years with utmost care. Suddenly about a month back, the Camera got defective. The still pictures taken outdoor are all white while those taken indoor are having some horizontal lines and are also very hazy with yellowish shade. The movie clips taken are however seem OK. I took the Camera to your Kolkata Service Centre, they told me that the \342\200\234Optical Unit\342\200\235 got defective and it would cost an amount of Rs. 1,868/- to repair the same and that is also with a just 1 month Service Warranty.I am just shocked to learn that the life of the Camera is over in just 2 years time and the value for the money I spent (Rs. 7,000/-) to purchase the Camera is also lost. I bought the Canon Camera after learning from my relatives and friends that CANON is a reputed brand and their performance is ought to be better. But I am sure that very bad material has been used in this particular Camera otherwise it would not have failed so miserably. Now, spending of another Rs. 1,868/- (27% of the Camera Cost) is certainly neither acceptable nor possible for me. If I could guess that the Camera would fail in just 2 years time, I would certainly not go for this Camera. A Camera is usually of 8-10 years life and it should give atleast 4 years trouble free service. As such, I expect a positive step from your end to solve the problem without putting a pressure on me to spend the money because being an international Brand you should not escape the liability on the pretext of exceeding the warranty period. I am sure you will definitely look into the matter with care and will not give me any scope to go for another brand.\015

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Premature Failure of Canon Powershot A-460 Digital Camara


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