Having problems with your Canon Digital Cameras ?

When I tried to turn on my Canon Powershot (SD880 IS) this evening the lens extended only about half way and the screen remained blank. When I tried to turn it off the lens did not retract fully, and the screen is still blank. I have tried removing and recharging the battery, but it makes no difference. Any suggestions are welcome.


Answers :

Fixing a Lens Error on a Digital Camera
\012
\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Repair Help & Product Troubleshooting for Canon Digital Cameras

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

When I tried to turn on my Canon Powershot (SD880 IS) this evening the lens extended only about half way and the screen remained blank. When I tried to turn it off the lens did not retract fully, and the screen is still blank. I have tried removing and recharging the battery, but it makes no difference. Any suggestions are welcome.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon Digital Cameras

My L730 was knocked off the table and seems to have now jammed, when I turn it on it makes 3 loud beeps then the screen goes blank. The power light stays on but it doesn't seem to be attempting to do anything. The lens is still out. I've tried removing the battery and waiting before replacing it then turning it back on and I've also tried gently manually moving the lens but the problem persists. Very Infuriating as I recommended this camera to others, 2 of which have bought one since !! Can anyb


Hello.Your brand of camera has very little to do with your problem. This has to be one of the top digital camera problems of all time. There is a very good solution here on fixya click the link below.And please give the author thumbs up,he's explaine ... Samsung Digimax L730 Digital Camera

Camera was on, working fine. When powering off, telescoping lens did not retract so lens remained extended just a bit with lens cover open. Waited a few minutes, turned it back on and I get the "access" display message then the beeps and (turn power off and back on) message. While off, I have removed the battery, replacing it with a fully charged spare and it still does this. The lens tries to telescope a little bit and retracts a touch, but I can't get the camera out of this mode. Can it be res


Your problem may be due to corrosion on the battery contacts inside the camera\015\012which can prevent the full power of the batteries from flowing into the\015\012camera. Try this free fix before you do anything else: remove the batteries and wip ... Sony Cyber-shot DSC-W55 Digital Camera

I have a casio exilim EX-Z200. it turned off with the lens partly exposed. it would not retract fully. i tried turining it on but it turns off again with the lens still partly retracted. it makes a somewhat like vibrating sound when the camera tries to retract the lens (while it turns off by itself). i cannot also view my photos since it won't turn on. i tried turning it on-off, removing battering and sd card and pressing the on/off, green and red buttons at the same time but none of these wo


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Casio Exilim EX- Z200 Digital Camera

Is there a way to "restart" my Casio Exilim EX-Z700? While I was taking a picture it seemed to freeze while it was trying to display the picture I just took - then, with the lens still popped out the screen stayed blank and it turned off, and now it won't turn on. The lens is still stuck in the "out" position. No buttons work. I tried to put it in the cradle to charge, and tried a different battery as well. Nothing works. Camera is dead!


Normally changing the battery solves this.Make sure you replace it with a good quality new battery and make sure it goes in the right way around as when you get in a flap it often ends up in the wrong way! ... Casio Exilim Zoom EX-Z700 Digital Camera

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can still view all the pictures i took from the camera but cannot take pictures anymore coz of the lens wont open. i tried initializing the camera by going to set up it didnt work..msg error said turn the camera off and on again and i did but didnt work either many times i tried please help thnks!


The problem is\015\0121- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go ... Sony Cyber-shot DSC-N2 Digital Camera

Lens issue A black screen comes up with the word access. The lens seems like it is trying to fix itself but is jammed. After a few tries the screen says: Turn the power off and on again. I have done that and tried removing the battery for a period of time and recharging it but nothing seems to have an effect. Thank you in advance for your help.


This is either a faulty lens mechanism caused by dirt ingress or damage, thus not able to complete the process- Contact Sony for repair erstimate. ... Sony Cyber-shot DSC-W50 Digital Camera

Samsung L730 My camera appears to be stuck. The lens usually pops out when it is turned on. However, when I turned it off today, it remained out. I tried removing the memory card and battery. Also, it won't turn off unless I remove the battery. When it is on, the screen is black and the usual green light goes off after initially pressing the power button. Is there a way to reset it?


This camera would have to be tested more, but it sounds like a ccd or sensor problem. If this camera was made around the year 2000 or after a bit, then it could be a ccd problem common with many Sony made ccds in this period.A loose conne ... Samsung Digimax L730 Digital Camera

I am able to transfer images to my computer, but when I try to turn the M893 camera on when it's not connected to my laptop, the screen comes on for a second or two, lens comes out, green light is on and then blinks and turns red and blinks and then lens goes back in and camera turns off. I've tried removing the battery, wiping it off, putting it back in, camera also wont charge. It's never gotten wet or been exposed to extreme heat


It has problem on the lens. Lens doesn't extend when transferring pictures that's why it works. Kodak cameras are designed to automatically shut-off when the lens is struggling to go in or out.Follow step-by-step solution and repair on ww ... Kodak Easyshare M893 Digital Camera

Hi, my camera (finepix Z20)won't turn on properly, ive only had it for two years but suddenly when i slide the lens cover to turn it on the green light appears but the screen does not. the battery is fully charged and i have even tried warming the battery. i can't think of anything that could have stopped it working either, also when i close the lens cover sometimes the green light won't turn on...


... Fuji Finepix Z20fd Digital Camera

Hi, i bought this camera brand new in October and it has been used once or twice. Now when i turn it on and take a picture, the screen just oes black and turns itself off (with the lens still out). At first i thought it was batteries, so i tried new ones, the lcd states the battery is full but still the problem persists. Help please! Thanks


Take it back to the store where you bought it from and ask them what is going on with it. It sounds like to me the screen savers is kicking in too soon. ... Sony DSC-S930 Digital Camera

My C1030 digital camera, which I bought at the end of december 2010, is having a major problem. The lens won't close anymore and when i try to turn it on, it makes a strange noise and it gives a black screen and turns off and still the lens won't get in, it stays out. I tried new batteries, but that's not the problem. Please advise.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... BenQ DC C1030 Eco Digital Camera

My fujifilm AX250 camera has just turned up and put the lens out like it should. Then the screen went off and the lens is still out. Whenever I try and turn it on it flashes the White start up screen and tuerns off. I have just put brand new batteries in. Thank you if anyone can help.


... Fuji Digital Cameras

Lens stuck I had been turning my Sony Cyber-shot DSC W50 off and on a few times, when suddenly as I went to turn it off, the lens got stuck and couldn't retract--just made this horrible mechanical noise like it was trying to do so but something was awry. Then this message comes up on the screen "Turn the power off and on again." I do as asked. Nothing. I take the (fully charged) battery out and see if that does the trick. Nope. No matter what I do, the lens will not retract, regardless of how ma


I have a Sony Cyber-shot DSC-W30 and my lens was stuck after a trip to the beach. As you turn on the camera, gently tap the bottom of the camera on a hard surface (i.e. a hard cover book). You could also use an air-duster spray to blow out any grai ... Sony Cyber-shot DSC-W50 Digital Camera

Screen my camera turns on fine, but nothing shows on the screen. i fully charged the battery and it still doesn't show anything on the screen. you can take a picture, but the screen is still blank. when i tried to connect my camera to my computer it said connection fail!...does anyone know how to fix this?? or what's wrong at least?


The screen can be switched off to save power! Make sure screen is set to on position ... Sanyo VPC-E760 Digital Camera

About a week ago I turned on my Lumix TZ5 and in the screen displayed this message: "please turn camera off and then on again. I have taken the battery off and I have charged, but the message still displays. When I turn the camera on, the lens extends to the maximum but when I try to use the zoom the camera doesn?t respond. Then if I turn it off the lens stays out. Any idea? Thanks in advance. P.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\012\012\012\ ... Panasonic DMC-TZ5 Digital Camera

Sony DSC-S600 Sorrry! What happens is this:- Turn camera on,Cybershot screen opens up with musical jingle then it will say "Access" then another screen opens up saying "Turn power off and on again". Sometimes you don't get the "Access" and it will go straight into the "Power off and on again" screen. Tried this - no good. Changed batteries for fully charged brand new 2700mAh NIMH - 1.2V Uniross - still no good ! Any advice would be appreciated. Regards


If you have a memory card in the camera, take it out before turning the camera on ... Sony Cyber-shot DSC-S600 Digital Camera

My camera was drown in swimming pool, then i immediately remove the battery and the sd card.. then i wipe out the water.. then i put my camera under the sun to dry up.. then i try to turn it on, it does. but i cant take pictures its totally no images.. when i went home i place my camera in front of electric fan to dry it more.. then luckily when try to turn it on again, its ok.. but when i take a shot i saw images but its blurd already... i still see some water in screen.. then i took my came


Bad news if your camera isn't wheatercamera, the problem you are experiencing at the \015\012moment, is a typical result of a CCD which have blown. A CCD problem would explain the lines on your pictures and the lines on the L ... Olympus FE4020 Digital Camera

I've just bought a new DSLR Olympus camera and fully charged the battery. The camera switches on when there is no memory card inserted but as soon as I insert a memory card the camera won't switch on. If I remove the card and try to switch the camera on it still won't turn on, I have to remove the battery, put it back in then switch on the camera. Any ideas what's wrong?


If this is a brand new camera, it's supposed to work with no problems. Take it back. ... Olympus Camedia C-350 Digital Camera

Need help urgently!!! GR-D22 not recording. I have a JVC GR-D22 Digital Video Camera (about 3 yr. old). It had been working fine. But recently it did not work anymore. The LCD screen is on, but a black picture. When you first turn it on, the reminder to remove the lens cap flashes (lens cap is off). Then that will go away and still no picture. All the dates and everything else is showing up on the screen but no picture. I have tried to adujust it according the guide but no help. Same thing i


There is a good chance that the iris is stuck shut. Try tapping the side of the camera lightly to try and release it. If the camera can show you old pictures that are currently stored correctly, I would suspect the iris.\015\012\015\012 ... JVC Digital Cameras

Camera will not turn on my nikon coolpix s51 will not turn on fully. the green power light shows on but then it goes off after a few seconds. i have not tampered with the card but i know the battery is fully charged - tried twice recharging it. the lsd screen does not come on at all, nor does the shutter lens open at all. it is not responsive to anything at all, except a green light coming on the 'on' switch but then going off again... any ideas?


... Nikon Coolpix S51c Digital Camera

On/Off Switch Hi My problem with the 5050Z is as follows; When I switch the camera on the lens extends and then retracts but not always. This can carry on until I turn it off. On the odd occasion that this does not happen, should I lightly touch the on/off switch (but not move it) the lens begins to retract and extend again until I turn it off. Has anyone experienced this problem, if so, is there a solution? I've tried removing the batteries for 24 hours to force the camera to fully res


I too have experienced the same situation .... I have THREE C-5050's and "REGULAR" part seems to occure when the camera is overworked, or WARM. Does your camera become warmer is you are shooting many picturees one after the other? When it cools down ... Olympus Camedia C-5050 Zoom Digital Camera

My camera turns on and shuts off right away, the lens comes outand the screen does it's opening casio thing and the green light is flashing then all of a sudden the screen goes black and the lens goes back in, i fully charged the battery and still get the same thing happening!


... Casio Exilim Card EX-S100 Digital Camera

My CANON Powershot A470 is giving me the following error message: lens error, restart camera. Ive tried multiple times. I turned it off for a few minutes, nothing happened. I removed the batteries and memory card for a few minutes, nothing happened. I shook it easily...nothing happened. I vacuumed the lens and tapped the lens...still nothing.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon PowerShot A470 Digital Camera

Lens problem turns on ok then lens goes out and in and out and in seeking focus it appears, then stops and screen says lens problem. it will then not do anything until shut off and on then it repeats the same thing. tried removing battery and putting it back, but no luck.


Try the procedures in this tip. ... Nikon COOLPIX L18 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4096 seconds