Having problems with your Canon Digital Cameras ?

Cannon Power Shot SD600: I receive the following message every time when powering up the camera: "Lens error, restart camera". The camera will not reset or proceed beyond this message.


Answers :

Fixing a Lens Error on a Digital Camera
\012


\012

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
\012

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
\012

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Repair Help & Product Troubleshooting for Canon Digital Cameras

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Cannon Power Shot SD600: I receive the following message every time when powering up the camera: "Lens error, restart camera". The camera will not reset or proceed beyond this message.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon Digital Cameras

Lens error, restart cameraI turn on my camera, and I get an error message stating Lens error, restart camera, the lens is open and will not retract, I have removed the battery and tried to restart. It will not go beyond the lens error message


This is probably THE most common problem with digital cameras. Try these procedures. ... Canon PowerShot SD850 IS Digital Camera

Lens error, restart cameraI turn on my camera, and I get an error message stating Lens error, restart camera, the lens is open and will not retract, I have removed the battery and tried to restart. It will not go beyond the lens error message


Try these procedures. ... Canon PowerShot SD850 IS Digital Camera

Canon Powershot SD600 (elph) won't start. Error code "lens error, restart camera". Restart does not clear message. Removal battery does not help. Lens cover can be openned manually. Is there a way to "reset" this camera? Thanks.


Hi\015\012 What you are seeing is a generic stuck lens error message:\015\012\015\012Your\015\012lens needs to be cleaned, repaired or replaced. There are online places that will do it for a\015\012decent price and there are o ... Digital Cameras

Canon sx200 is, lens error restart camera, after taking some pics I wanted to delete them, so after deleting one picture I've got black screen and the message "lens error restart camera" and the camera turn off by itself. And there is no way to operate the camera after restart because it's showing me the same message as above mentioned.


HelloThank you for using FixYa for your problemAlways check the batteries first but if is it still giving the same fault, your camera is faulty. It should be taken to an authorized repair centre for a repair ... Canon Digital Cameras

Lens error, restart camera telephoto lens is stuck in zoom position and won't retract, so when i turn on camera, screens says "lens error, restart camera", but it won't restart...just keep coming up with same error message


Hello mnickoliThis is a fairly common error especially with the A560.This either means that something is jamming the lens , or that the\015\012lens sensor is faulty. This is a very , if not the most common problem\015\012with modern digit ... Canon PowerShot A560 Digital Camera

Camera felled to floor lens tries but cannot retract camera turns on and off fine, error message "lens error, restart camera" it appears that until lens can function properly and error message is resolved camera is inoperable.


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Canon PowerShot A630 Digital Camera

Lens error my camera model is canon powershot SD770 is digital elph i dropped my camera and a message is displayed as lens error i tried to restart my camera and again the message is displayed as lens error please give me a solution sir please


I've had similar problems with various versions of this camera. Here's \015\012the fix, if all else fails. These are step-by-step instructions to take \015\012apart and fix the camera's lens error. \015\012http://johnsmouth.wordpress.com/2010/12/01/l ... Canon PowerShot SD770 IS / IXUS 85 Digital Camera

Lens error My zoom will not work. I can take pictures if I don't zoom, but as soon as I try to zoom in, the screen goes black, the camera beeps a few times and a message that says "lens error, restart camera". However, upon restarting the camera, nothing changes - it still won't zoom!. Also, when turning on the camera, when the lens first comes out...it sounds funny, like it is puttering. Help?


Powershot S3 IS: lens error message, lens juddering on startup but not \015\012coming out. Tried all tricks on internet without success, so decided to \015\012dismantle camera. Localised fault to optical position encoder on first \015\012transfer gea ... Canon PowerShot S3 IS Digital Camera

Lens Error Hi, When I turn on the camera, it says "Lens Error. Restart Camera." When you restart the camera, it gives you the same message. The Canon zoom lens will not go back into the camera. Help!


If you are sure that your battery is fully charged but still does not do any good, then do this little trick:1. Hold the camera on your right hand with the lens facing the ground.2. As you press the power on button, tap or hit ... Canon PowerShot A550 Digital Camera

Lens Error When I turn camera on, green light flashes and a message comes on screen: Lens error, restart camera. The lens is permanently out. Have not dropped camera, don't know what's happened and am not very technical so don't even know how to restart camera! Can't find anything in the Basic User Guide to help me.


It is just telling you to try to turn the camera off and back on. This usually doesn't self correct and will need to be serviced. I would call Canon for support and see what the options are for service or upgrade.Hope this helps! ... Canon PowerShot A460 Digital Camera

I have a canon ixus 900Ti. I turned it on yesterday and the lens came out as normal. when i went to take a pic the camera shut off but the lense never retracted. when i turned the camera back on the splash screen came on, followed by a series of beeps and then and error message saying "lens error, restart camera". restarting has not solved the problem. its like the lens is stuck out. hope you can help Regards Liam


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Digital Cameras

Lense Error I have a problem with a message appearing on my camera screen, "Lens error, restart camera". I have restarted the camera many X's. I have replaced the batteries. That is not the problem. What is the problem? I really do like this camera and it is farely new. Downloaded the Advance Guide and that is how I found out what the message means, but what can I do? Why did is happen? I am putting these questions out there for the experts. HELP


Dear Can On:\015\012\015\012Unfortunately only a small percentage of lens errors can be resolved on their own, such as by restarting your camera. If that doesn't work then the camera will have to be sent into the service center for repair ... Canon PowerShot A570 IS Digital Camera

When i try to turn my camera on it says "lens error, restart camera" but when i try to restart the camera it just repeats the error message. Ive plugged the camera into the computer, I've tried taking out the battery and memory card nothing changes. the lens will not extend or open"


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you wi ... Canon PowerShot SD1100 IS Digital Camera

I have a Canon Power Shot SX120 IS camera. I turned it on and the lens open a portion of the way and I got an error message that say, "Lens Error Restart Camera". I put fresh batteries in it this morning and have only taken about 10 pic's. I turned the camera off and removed the batteries then replaced with new ones but I still get same message. Please advise if you can.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon PowerShot SX100 IS Digital Camera

Lens error, restart camera is the error message I get when trying to turn on the camera. The lens will not fully extend and just starts to wiggle back and forth then I get the error message when the screeen gos black. help!


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Canon PowerShot S3 IS Digital Camera

Canon digital IXUS 60. Lens does not move in and out. Camera turns on but nothing happens. Unable to take photographs. Error message:- Lens error restart camera. Restarting camera does not resolve problem


I'm guessing that the lens is stuck. Either the cover refuses to open because something is wedged in or a mechanical malfunction. The camera won't work if the lens does not come out a bit. Take a look at the lens and examine why the cover doesn't ... Digital Cameras

Upon turning on my camera the message 'lens error restart camera' appears against black screen. I've turned off the camera and have tried turning on again. Still same message. Prior to the above message, my camera displayed a message 'memory card error card locked' and I was not able to see view my photos. I took out the card to see if it was in a locked position to which it was not. Please help as I have vacation photos on this memory card!


Can't help with the camera- sounds like it has a fault.The photos, however, should be recoverable by putting the memory card into a card reader on a computer. ... Canon PowerShot SD1000 Digital Camera

Error showing while Restart of the camera: error message shown: Lens error Will shut down automatically Restart camera


See http://www.fixya.com/support/r13011856-lens_error ... Digital Cameras

Lens error When the camera is switched on the lens does not open out and the lens cover does not open. The camera then displays a "lens error" message and suggests that the camera be restarted ten switches off. This happens repeatedly.


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Canon PowerShot SD750 / IXUS 75 Digital Camera

Lens Error. Restart Camera. Camera gives this error message and then shuts off. I can't access photos or function buttons. What can I do?


Press the "MENU" button and navigate to the reset command and reset the camera. That may get the camera to function properly. ... Canon PowerShot SD1000 Digital Camera

My lens on my Canon IXUS 105 is stuck open and when I push the on/off button I get an error message which says: Lens Error Will shut down automatically Restart camera I can't view pictures, I can't press any of the buttons... I'm not sure where the restart button is. It's a very new camera, I only got it 2 weeks ago. Please help!


Hi,This is a common problem on this set. The lens error is common for cameras with telescoping lenses.\015\012\015\012You can help the motor by connecting the AV cable --- this keeps the LCD off and not d ... Canon PowerShot SD1300 IS IXUS 105 Digital Camera

I'm getting error message that says "lens error restart camera. the lens won't retract and restarting the camera doesn't do anything. Help!!


Thats a well known problem wiith that model .. here is a site that explains the failure and gives solutions .. \015\012http://www.e18error.com/ ... Canon PowerShot A480 Digital Camera

Canon Ixus 950 is Lens does not close. Error message: Lens error restart camera. How do you restart camera?


... Canon Digital Cameras

Lens error When camera is turned on the lens will come out and then right away goes back in-an error message says lens error restart camera


Did you try replacing batteries.will it turn on long enough to restore it?if this is a new camera send it back it could be a software issue or mechanical breakage.Also get a can of air and blow the lens off to ensure no debris is ho ... Canon Powershot SX110 IS Digital Camera 9.0MP
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4797 seconds