Having problems with your Canon Digital Cameras ?

New camera - had trouble focusing with zoom - now the lens will not retract - error msg states - lens error restart camera - unable to do that - the camera was not dropped


Answers :

Contact customer support at Canon. This should be covered with warranty.
Repair Help & Product Troubleshooting for Canon Digital Cameras

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Suggested Questions/Answers :

New camera - had trouble focusing with zoom - now the lens will not retract - error msg states - lens error restart camera - unable to do that - the camera was not dropped


Contact customer support at Canon. This should be covered with warranty. ... Canon Digital Cameras

Camera was dropped, now lens is stuck 1/2 way. Error msg "lens error, restart camera" turning on/off same error msg. How to fix? How can the lens assembly be removed. Thanks


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Canon PowerShot A570 IS Digital Camera

Lens error I have a Canon Powershot A530 that was recently dropped. Now the lens is jammed and I continue to receive a message that states "lens error. restart camera."


The following blog outlines some simple repair options for a lens error. They won't work for all cases, but they're worth a try:\015\012\015\012 ... Canon PowerShot A530 Digital Camera

Lens error, restart cameraI turn on my camera, and I get an error message stating Lens error, restart camera, the lens is open and will not retract, I have removed the battery and tried to restart. It will not go beyond the lens error message


Try these procedures. ... Canon PowerShot SD850 IS Digital Camera

Lens error, restart cameraI turn on my camera, and I get an error message stating Lens error, restart camera, the lens is open and will not retract, I have removed the battery and tried to restart. It will not go beyond the lens error message


This is probably THE most common problem with digital cameras. Try these procedures. ... Canon PowerShot SD850 IS Digital Camera

Lens error, restart the camera. How to retart. The zoom lens projected is not getting back again When the camera was on, the zoom lens cameout and got struct and not going inside. we get a instruction as ''lens error, re start the camera'' W e dont know how to restart and tried but failed. we need solution. We are unable to use the camera.


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Digital Cameras

Lens Error When I turn camera on, green light flashes and a message comes on screen: Lens error, restart camera. The lens is permanently out. Have not dropped camera, don't know what's happened and am not very technical so don't even know how to restart camera! Can't find anything in the Basic User Guide to help me.


It is just telling you to try to turn the camera off and back on. This usually doesn't self correct and will need to be serviced. I would call Canon for support and see what the options are for service or upgrade.Hope this helps! ... Canon PowerShot A460 Digital Camera

My canon camera Ixus 8515 has an error when turning on (after some 'stuck' noises) that reads 'lens error, restart camera'. The lens is not retracting. The camera has not been dropped. Was working fine one minute, then camera appeared out of focus the next. When I turned camera off then on again, error appeared. Lens won't go back in. Have not tried forcing it as yet.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you wi ... Canon Digital SD900 / IXUS 900 Ti Digital Camera

Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned. Sometimes this can be fixed playing with the lens during extraction or ... Canon PowerShot SD850 IS Digital Camera

Canon digital IXUS 60. Lens does not move in and out. Camera turns on but nothing happens. Unable to take photographs. Error message:- Lens error restart camera. Restarting camera does not resolve problem


I'm guessing that the lens is stuck. Either the cover refuses to open because something is wedged in or a mechanical malfunction. The camera won't work if the lens does not come out a bit. Take a look at the lens and examine why the cover doesn't ... Digital Cameras

Lens error my camera model is canon powershot SD770 is digital elph i dropped my camera and a message is displayed as lens error i tried to restart my camera and again the message is displayed as lens error please give me a solution sir please


I've had similar problems with various versions of this camera. Here's \015\012the fix, if all else fails. These are step-by-step instructions to take \015\012apart and fix the camera's lens error. \015\012http://johnsmouth.wordpress.com/2010/12/01/l ... Canon PowerShot SD770 IS / IXUS 85 Digital Camera

Lens Error! I dropped my camera on the floor, and now the lens wont open fully or close. The LCD says "lens error,restart camera." But even when I turn the camera off, it still happens. Its a Canon Power Shot A550. I need to find out how to fix my camera without breaking it some more.


Same problem. The lens is stuck in the zoom position. When the camera is turned on, the lens moves a just afraction like it want to fully open or close, then the camera beeps and prompts with the "Lens Error" Restart Camera. Solutions? ... Canon PowerShot A550 Digital Camera

My wife dropped her Canon Powershot SD750 and we thought everything was OK. Then moments later when we tried to use it, the lens came out and then locked up and the screen showed 'lens error restart camera'. Since then, after numerous attempts to get camera to work, the camera still shows 'lens error' and the lens is always out and locked. Could you help?


HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, you will need to ... Canon PowerShot SD750 / IXUS 75 Digital Camera

I dropped my camera and the lens won't retract. The screen reads lens error restart camera. Even though I have removed the battery to restart the camera, it won't correct its self. The lens stays out.


When you reset the camera you should be able to hear the gears of the camera lens turning. The problem is that the lens is out of alignment so the lens can't slide back in. As the gears are turning, straighten out the lens (you might have to try forc ... Canon PowerShot SD750 / IXUS 75 Digital Camera

Lens error i dropped the camera and it comes as lens error i tried to restart the camera but again it shows a message lens error i am really upset please give me a solution


Ur lens strip is broken change it or call me 9890274954 ... Canon PowerShot S410 / IXUS 430 Digital Camera

How doi fix my canon powershot sd850 is camera it give me a error msg lens error restart camera


Try the procedures in this tip. ... Canon PowerShot SD850 IS Digital Camera

Lens Problem Hello, I'm Kento from the states. I purchased the CASIO EX-Z700 series. However, I accidentally dropped the camera when the camera was on and the lens was extended. It makes a grating sound, and the monitor screen said "Lens error". Now, the camera is turned off with its lens extended. When I see the lens from the top, the lens position is more concentrated to the right, and the gaps between each lens is bigger on the left hand side of the lens. I sincerely hope this would help y


Hi Kento,Thanks for accurate description, the problem is cristal clear.As often happens the lens had been damaged by the shock.All you can do is trying gently to push the lens inside with your finger while turning ... Casio Exilim Zoom EX-Z700 Digital Camera

Dropped my camera on soft dirt which ,when it hit, bumped the corner of the lens casing. The Camera was on so the lens was out abit. Now, when turning the camera on, the lens won't retract or zoom out....I can hear the camera trying to retract the lens for maybe 6-8 seconds and then the on-screen msg "Lens error' appears.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Nikon COOLPIX P80 Digital Camera

Camera drop! Ok! So i dropped my camera (canon powershot SD850) on my bathroom floor! its not that broken except when i turn it on it says lens error restart camera? how do i restart it?


You need to take it to a camera shop for servicing, this is not something you're going to be able to solve at home ... Canon PowerShot SD850 IS Digital Camera

My 2 year old son dropped the my husband's Canon G11 twice while it was open with the lens out. Now the lens won't retract or the shutter close. It gives me a 'lens error, restart camera' message and won't restart. I tried taking out the battery for a few minutes and replacing it and reopening the camera, but to no avail. I'm afraid of taking it to someone and having it opened as I know that the chances of damaging it that way are bigger. Please provide me with your soonest reply. Rania


Hi Rania. If you go with a place that knows what they're doing, the camera will be perfect again, sometimes even better as they'll service it all up at the same time. A site that a lot of people go to for help with the Canon Powershots is: ... Canon PowerShot G11 Digital Camera

Lens error I drop canon a 530 and now the lens will not close. Every time when I turn camera on or off, there is a message on a display:lens error, camera restart. I tried to put new bateries, but it does not work. I do not now what to do. HELP!


The E18 error is fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. ... Canon IXUS V2 Digital Camera

Lens error my camera keeps displaying 'lens error,restart camera' for unk reason. i didn't drop it, it just randomly appeared and lens wont open/shut all the way. PowerShot SD870 IS


Have it serviced and they perform like new again! Try this place: www.camerasandparts.com They just service the Canons exclusively and they not only very affordable but the ... Canon PowerShot SD870 IS Digital Camera

Canon Pwershot Camera states "Lens Error, Restart Camera" however the camera won't restart just issues the same error message


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Canon PowerShot S230 / IXUS 179 Digital Camera

Lens problem I dropped my canon on a hard surface from about 2 feet. It will not close and I get the restart camera message... The lens are blocked and on the screen I have: Lens error...restart camera. What should I do ? I don't trust the services from my country and I wish to fix it my self but I need some help please ...


Sir this problem is most common one .but it needs to be done by\015\012sophisticated tools and well trained technicians.\015\012here whole lens system has been damaged.\015\012if lens(inner glass) is broken then it must be sent to a ... Canon PowerShot SD600 Digital Camera

How do i restart the camera the camera was dropped and lens is out i turn it on and it says lens error restart camera


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Canon PowerShot A470 Digital Camera
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