Having problems with your Canon Digital Cameras ?

I'm not able to download the solutions disk (version 31.1)

\015 Trying to load the solution disk so I can download images to my computer and I got a message that the screen resolution to execute digital camera solution disk is not sufficient. What do I need to do?\015

Answers :

Sorry this is a late response - I just had the issue with the T1i solutions disc ver. 20.0. on Windows XP
Right click your desktop and select Properties
Go to the Settings Tab
Under "Display" you should see it is selected to your default monitor or Plug and Play monitor.
Under that, you will see Screen Resolution on the left hand side. If the slide bar will not allow you to change this any higher, then at the bottom of the window you will see an option for Advanced
Write down your current screen resolution so you can change it back after installation is complete.
Click on Advanced - You will see tabs at the top - click on the tab marked "Monitor"
This will show you Monitor Type - under thatyou will see Screen Refresh Rate (ex. 60 hertz)
Under that is a check box marked "Hide modes that this monitor cannot display"
Uncheck this box and click "OK"
This will take you back to the screen resolution and you can change it from there. Change it to 1024x780 - this is the minimum display resolution for the installation disk.
When you have installed the software, you will want to change it back to your normal resolution
Note - if you want to use the EOS utility to download and edit your pictures, you will need to change it back to 1024x780. I just use the Windows Camera/Scanner wizard to download, and then use Adobe to edit the photos.
Hope this helps!
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I'm not able to download the solutions disk (version 31.1)


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