Having problems with your Canon EOS 400D / Rebel XTi Digital Camera ?

When I go to take a photograph with my Canon 400d all that comes up is a black screen on the display almost as though Ive taken the picture in the dark, but obviously I havent. Any ideas? think it may be a broken lense, or something to do with the light settings?


Answers :

Do pictures taken before the fault occurred display correctly? Does the fault occur with all lenses or just one? Do you get the problem under bright light when the camera is set to Program or Auto?

If the answers to my questions are "yes", "all lenses" and "yes" then you most likely have a failed shutter assembly. It's a common fault on consumer grade Canon Rebel/EOS triple digit/Kiss models and also affects some of the prosumer versions as well.

If the camera is still under warranty then send it in for a free repair, if not then you'll still need to send it to an authorised Canon service centre for a repair estimate. It's not a cheap repair though so if you decide not to go ahead then you'd either abandon the camera for Canon to dispose of or pay them a modest fee to return the broken camera to you. it's worth getting it back as there is some value in selling it on an auction website as being for spares or repairs.

If your camera is only just outside the warranty, and if you purchased it through official channels in your country then Canon may sometimes authorise a free goodwill repair if you contact their customer service department once you have the repair estimate.
Repair Help & Product Troubleshooting for Canon EOS 400D / Rebel XTi Digital Camera

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