Having problems with your Canon EOS 400D / Rebel XTi Digital Camera ?

No power I can't get my camera to turn on...yes I've charged, changed, etc. the battery...nothing happens. It's only 9 months old and I had just shot a birthday party the day before. Again I have changed the battery, charged the battery, etc. etc. and when I flip the switch on nothing happens....dead as a door nail!


Answers :

Both your camera and the battery have a warranty, so I would call Canon and they may replace your battery out of goodwill even though it has been more than 30 days, if you provide your proof of purchase, this is always a possibility...to avoid having you have to purchase one or send camera in for service. No guarantees of course, but you should at least give it a shot.

Before doing that, remove lens, battery, memory card and date time battery which is a 3v coin battery located in your main battery compartment. It reads cr12203v on the top and you probably never knew it was there, but try to find it and slide it out gently.

Next replace the batteries and try to power on and take a shot without the lens. If this works, try adding the lens, if this works add the card and if this works, your problems are over. If it stops working at any point along the way, you know it is whatever the last thing was that you added that is causing the problem.

Either way, call Canon and their free tech support will help troubleshoot over the phone with you and set you up for service if they deem it necessary. They may ask you to send in battery and charger also to determine if there is a problem with either of those.

If you want to just try another battery, if you have time, stop by a camera store and ask if you can use the display model's battery if they have one. Most stores are ok with that.

Hope this helps!
Repair Help & Product Troubleshooting for Canon EOS 400D / Rebel XTi Digital Camera

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