Having problems with your Canon EOS 50D Digital Camera with 28-135mm lens ?

I bought a new canon 50d in july and used it through the summer sporadically in preparation for an overseas trip. Periodically got an error 30 message on the LCD but always ok after turning camera on/off. In India for 3 weeks in Oct. Got the error 30 screen 4-5 days a day during heavy shooting. Internet says error 30 is shutter problem. Does camera store (Ritz Camera in DC) fix this? Camera is barely 4 months old. What should I do? Please keep explanations simple since I am technology challenged


Answers :

Sorry about the trouble you're having with the camera. I searched the manual for error code 30, but I found nothing.

You could try Ritz, but I think you'll find they're probably not set up for repairs. Since the camera is less than a year old, I would think it is covered under a Canon warranty. Having a third party attempt repairs would probably violate the terms of the warranty, so you might reconsider that. I suggest arranging for Canon factory service to make the repairs for you instead. You can arrange for that via the link provided below:

http://www.usa.canon.com/consumer/controller?act=ServiceLocatorAct&fcategoryid=226&modelid=17499

Lastly, there is an updated version of the firmware for your camera. Released 7/30/09 it is probably not installed since you purchased your 50D prior to then and due to your admitted "technology challenged" status. This update may help with the error, but there is little info I could find about it. Again, the folks at Canon can help you out best with this.

I hope this helps - and good luck!
Repair Help & Product Troubleshooting for Canon EOS 50D Digital Camera with 28-135mm lens

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