Having problems with your Canon EOS Rebel XSi Digital Camera ?

EOS Utility I purchased a Rebel Xsi, and installed the software. Upon connecting my camera to my computer, and launching the EOS Utility, the options to download the images, select images, or camera settings are shaded out. In order to transfer pictures, I have to go into "My Computer", open up the camera and copy and paste it. I have updated all of the software from Canon's website with the June 2009 updates, and the problem persists. Thanks for the help.


Answers :

I got the same problem updating the EOS Utility. The version on the original SXi CD is 2.4.0.1. The upgrade is version 2.6.1. I suggest you to uninstall all the updated software. Or at least the EOS Utility. Go to the folder <C:\\Documents and Settings\\user name\\Local Settings\\Application Data\\CANON_INC>
In this folder you can find a folder beginin with a name like:
EOS_Utility.exe_StrongName_muhfu2gnawkmjd0qlpv1espmrau2qmqw
Delete this folder. You must set the folder options to show the hidden folders.
Reinstall the EOS Utility 2.4.
If not works, please try to contact me, using the button "Ask Me" on my profile's page.
Try not to launch the program from your computer just plug the camera to the computer and turn it on then the program will self launch and maybe all the functions will be avaliable.I hope it'll work
Repair Help & Product Troubleshooting for Canon EOS Rebel XSi Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

EOS Utility I purchased a Rebel Xsi, and installed the software. Upon connecting my camera to my computer, and launching the EOS Utility, the options to download the images, select images, or camera settings are shaded out. In order to transfer pictures, I have to go into "My Computer", open up the camera and copy and paste it. I have updated all of the software from Canon's website with the June 2009 updates, and the problem persists. Thanks for the help.


I got the same problem updating the EOS Utility. The version on the original SXi CD is 2.4.0.1. The upgrade is version 2.6.1. I suggest you to uninstall all the updated software. Or at least the EOS Utility. Go to the folder <C:\\Documents and Se ... Canon EOS Rebel XSi Digital Camera

I have a Nikon D70s camera. I have misplaced my copy of Picture Project the “yellow disc” which installs the software, which allows me to download the images from my camera to my computer. I have had to renew my hard drive on my computer, so need to re-install Picture Project. Firstly can you tell me if I do require the picture project software on my computer in order to download images, or can I just download them on to another piece of software that my computer should have? Secondly If t


I own a nikon D40x and it doesn't need the software to download the\015\012pictures to the computer. But I'm not sure if it works the same way\015\012with your camera.\015\012 If you need the software go to this ... Nikon Digital Cameras

Transfering Photos I'm using the USB cable provided to connect my XTi to my computer to transfer images. But the EOS Utility software is not allowing me to click on "Start to download images". Also, when I turn on my camera the LCD monitor says "busy" in the top left corner. What am I doing wrong?


Edmerk:\015\012In your case it seems like the software is the problem, try uninstalling it completly and reinstalling it back after a restart of your machine, also check this:\015\012 ... Canon EOS 400D / Rebel XTi Digital Camera

I have a EOS 2D Mark II & I can't get all of the functions of the EOS Utility software to work. My computer (windows 7 (64 bit) recognizes the camera but when the utility software opens all but one of the options is not grayed out. I tried reinstalling the software but still have the same issue. Hence, I can't adjust any camera settings or view any photos. I want to use the teathered capture & remote triggering options available but can't. The manual suggest that I connect using the IEEE 1394


I don't see the problem with finding a Firewire cable as they are pretty standard, though I am having trouble finding references to a Canon model EOS 2D. Canon don't seem to have heard of it.Firewire is usually a feature of digital video ... Canon EOS-1D Mark II Digital Camera

Canon EOS400D can't access EOS utility, computer says camera not recognized. I've updated drivers for Vista OS, still no success. can't change owner name in camera as can't access EOS utility, cna't download photos from camera with usb calbe......help? Robin


... Canon Digital Cameras

Canon 450D is not being recognised by my computer (I run xp 32-bit). When I turn on the camera, windows comes up with a "install new hardware" option. I have installed the EOS utility etc. but still the camera isn't recognised by my computer. Anyone have ANY idea? This also happened with my 350D, the only time my computer recognised the camera was when I installed the software package included with the camera. Nothing off the Canon site worked for my 350D, and so far nothing is working for the


Both the Canon XT 350D and the XTi 400D are recognized by any PC with XP windows operative system. It seems you have to check your USB port or USB cable used to connect your cameras to the PC. Sometimes, the PC does not recognize a specific device co ... Canon EOS 450D Digital Camera

Bought canon rebel xsi camera and cannot download to computer. Small EOS Utility window opens to select software to download pics to but is blank, nothing for me to select. Top of window says camera connected to computer. Have uninstalled Canon software and reinstalled but did not help.


You could possibly try putting your memory card in a card reader and manually move them in Windows Explorer. They are located in DCIM folder. ... Canon Digital Rebel XSi Digital Camera

I am trying to download my pictures but the software does not recognize the camera or the disk within the camera. I can see (play) the pictures on the camera, hence the disk does not appear faulty. I connect the camera to the computer using a USB lead to download the pictures and click on EOS utility software. The battery is fully charged, the camera flashes saying it is 'busy' but there is no flashing red light to signify the photos are downloading. After a few minutes the camera goes dead (the


Use a card reader to download your pics to a folder you create on your desktop. ... Canon Rebel XT / EOS 350D Digital Camera

Olympus FE-320 Digital Camera will not transfer photos to Computer via USB port hook up. When connected and PC or Transfer selected, screen message on camera says "Wait" and never connects. When Olympus Master 2 program opens on computer it does not recognize Camera Connection and continues to search for Camera so no images can be transferred. This combination did work in the past but has stopped. All updates have been applied. Need help.


I'm sorry that the Camera is not recognized by the Computer. Unfortunately, knowing the Operating System is the key element in providing troubleshooting the PC connection. However, I will give you the troubleshooting steps which is general for ... Olympus FE-320 Digital Camera

No Power After flying on a recent trip and having my camera x-rayed it acted strange. When I turned it on it asked me on screen if I would like to update the software. I selected the no option, then NO IMAGE appeared on the screen. I turned it off and back on again with the same results, update question then no image. I did this again and answered yes to the update question and it began the updating process as indicated on the screen by a bar but never made it past 50%. This went on for 5


Your camera software got corrupted and possibly digital process board need to be replaced.Sony Service centers are providing services for Konica Minolta camera as its announce at Konica-Mino ... Konica Minolta DiMAGE A200 Digital Camera

Canon digital sd 600 - computer doesn't find my camera so i can't download pixes. Have downloaded all utilities software including zoombrowser and tried on 2 different computers. Problem just developed as i've had no problems in the past. Haven't made any changes to camera settings. any help?


Consider NOT connecting your camera to your computer.The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer ... Canon PowerShot SD600 Digital Camera

I have installed the software on my computer for my new Canon Power Shot A11001S digital camera. However, when I click on transfer untransfered images the images do not transfer and instead I get a message that reads: Canon Utilities Camera Window has encountered a problem and needs to close. What should I do?


Hi,\015\012\015\012You can download pictures from your camera to your computer by using a memory card reader (You can use your computer's built-in memory card reader, if it has one, or you can purchase an external memory card reader as sh ... Digital Cameras

I got new computer hp -hdx and I installed the Canon Digistal Camera Solution Disk but I can not connect camera to computer and get it to download images. Any suggestions on how to fix or where to get updated Canon Software??


Consider NOT connecting your camera to your computer.The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer ... Canon PowerShot SD600 Digital Camera

I'm no longer able to download images from my IXUS 75 camera to the computer. While trying I'm getting the message "cannot detect camera. Check the connection and try again." I have tried uninstalling the Cannon software and installed an updated version as suggested by Cannon, but without success. Everything worked find up until this summer. My computer is applying Windows Vista.


Even without the software, you can still download your image files from the camera to the computer. While the camera is plugged into the computer thru the usb cable, turn on your camera from there. Right click on the Windows Start button and choose ... Canon PowerShot SD750 / IXUS 75 Digital Camera

I just got a new hp laptop with windows 7. i loaded the software for the camera successfully and the driver for the camera. when i connect the camera to the computer with the usb cord, the camera is not opeing the eos utility and i don't think it is recognizing hte connection. do i need to do anything else to set up the connection?


Consider NOT using the USB connection.\012\012\012The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or ... Canon PowerShot SD600 Digital Camera

I have a samsung S630 digital camera, about 2 years old. It seems to have stopped being able to download images onto my laptop. The laptop recently was recently repaired and I'm not sure if they removed some programs... I've tried reinstalling the software on the CD ROM that came with the camera, plus updating Adobe etc, but nothing works - when the camera screen comes up with 'connect to computer', I press 'OK' but then it just goes black and switches off! Any suggestons?


Do what the pros do...use a card reader. ... Samsung S630 Digital Camera

I installed the solution disk software for my Canon Power Shot A11001S onto my computer. However, when I click on Transfer untrandfered images I keep getting a message thatreads: Canon Utilities Camera Window has encountered a problem and needs to close. My images do not transfer. What do I do?


Hi,This Message is a Common Message and could be there for MANY reasons. The best way to start with is to Uninstall the Software and then Re-Install it. If the Problem Still Persists, then we need to eliminate, is this a Corrupted Softwar ... Canon PowerShot SD1100 IS Digital Camera

Downloading After I installed the downloading software and connected the camera to the computer properly, I get the message box to open with the canon camera downloading program, I select it and click okay and nothing happens.  Any ideas what I'm doing wrong?  Zoombrowser and eos utility don't do anything either.


Hi, In dowloading picture it must be in play mode to detect camera by your computer try it now , insert usb to camera and computer you can hear alert beep , the downloading icon will appear either from operating system or cd supplied by camer ... Canon PowerShot A560 Digital Camera

I have all the softwares installed in my computer. I have downloaded images no of times. But its not happening now 1) Camera gets connected to computer 2) The window appear on the computer Where i click on ''canon camera window'' 3) CameraWindow displays on Computer & Direct Transfer Menu appears on Camera 4) i click on ''New Images'' on camera, its not transferring If i click on ''Transfer untransferred images'' on Camerawindow on computer, it says ''Folder not found'' what should i do?


Find out where "Canon Camera Window" points to for its default pictures Folder and change that path or create a Folder in the location where it is pointing to ...It seems to be directing the pictures to a non-existing Folder ! ... Canon Digital IXUS 860 IS - Digital camera - compact - 8.0 Mpix - optical zoom: 3.8 x - supported me

Today when i connected my camera to my computer i thought of copying pictures from my pc to my camera. I opened 'My Computer' and opened the folder of my camera. There I pasted one of my photos. While copying they said that it might not open or not be copied, but still i continued. When I disconnected my camera and opened it, I saw the photo i had copied there(in the camera). After that I thought of copying more pictures into the camera. Again I connected it to my pc. This tie again that message


If all the pictures you copied were originally taken with this camera, then it is certainly because you modified this particular image - renamed it or a rotation from portrait to landscape.....If this is not a picture taken by this camera ... Digital Cameras

Hi there. I am having a problem connecting my Canon Powershot A630 camera to my computer. My computer is running Windows XP and I have installed the software that came with the camera. When I connect the camera to the computer via USB cable the computer says "Found new hardware - Canon Digital Camera" and then the "Welcome to the Found New Hardware Wizard" opens up. It says Windows will search for current and updated software and then tells me to insert the Compact Disk labeled Windows XP Profes


Hi there,If\015\012 you want to download the pictures on your camera, try plugging it into \015\012the usb port of your computer using the usb cable. Then turn on the \015\012camera and make sure it is set to REVIEW MODE. Usually, ... Canon PowerShot A630 Digital Camera

Is there a way to download images from a ViviCam 25 cmaera without the Vivitar Experience Image Manager? I already have a photo managing program for my cameras. (I have over 6000 photos in it.) My 9 yr old grandson got this ViviCam for his bd. I am the only one with a computer that can take care of his camera. I was shocked when I loaded the software and it TOOK OVER MY COMPUTER!!!!! And what is with all the Facebook and other uploading software. I don't need any of that. I just want to be a


When you connect the camera, what happens? Does an icon appear on your desktop, does windows open a dialogue box and offer to download the pics, does a "removable drive" appear in "my computer"? Any of these methods should allow you to download to a ... Vivitar ViviCam 25 Digital Camera

Dowloading software I have inserted the disk several times, and downloaded, but only photostitch and EOS utility will download, it tells me zoombrowser will not download, I have zoombrowser in relation to another camera i have installed on the computer (olympus camedia)can you pls help me


You may download Canon software from here.Bear in mind that you don't r ... Canon PowerShot SD750 / IXUS 75 Digital Camera

Videos play on camera, not on computer. Why? How to fix? I took SD memory card out of camera, plugged into computer, copied direct to computer. The video files never play. the Intelli software required to transfer and convert video files to make them work properly? I changed form Windows XP computer to a new Windows 8 computer. Also, a separate issue on another SD memory card, copying SD memory card to computer, many files not recognizable, can't locate. Might be problem with that SD card. This


... Samsung PL200 Digital Camera

My pictures won't download!! I never had this problem before, so I don't know whats going on? I plug in the usb cord, and the camera turns on and everything, but the thing will not pop up where it usually says press ok to transfer pictures. I redownloaded my software to my computer but when I try to transfer the images from my camera to my computer it says THE SOFTWARE IS UNABLE TO FIND THE OLYMPUS DIGITAL CAMERA CONNECTED TO A USB PORT ON YOUR COMPUTER! HEEEELLP!!


Some comp seem to have problems reading from the olympus cameras. if you have a card reader take the card out and put into that. if not you can get one cheap and they simple to use ... Olympus FE-340 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.5798 seconds