Having problems with your Canon IXY Digital 700 Digital Camera ?

The lens failed to restract...how can i fix it? is it normal?

Answers :

Hi, this is a lens assembly mechanism problem. It is a delicate part of any camera. The lens assembly is composed of several servomotors, coils, some sensors and the actual lens. It does the following jobs:

it extends the lens back and forth

achieves focus by moving the lens

zooms the lens by rotating them in the same time as the whole objective is moved back and forth

Each of these operations is controlled by some servomotors who actually move these parts and are also connected to some sensors that pass the readings back to a main processing unit. When you open the camera this processing unit will check to see if the lens assembly is able to do all of these 3 things. Failure to comply with even one of them will result in the error you see which doesn't mean that the lens itself are damaged, could be the connector to their servomotors, sensor failure, some coils that are out of position and things like that. They are all related to the lens assembly. Because this is a VERY fragile part of any camera I don't suggest you to try a DiY repair because you can damage the lens even further. Even service centers have problems repairing this, most time it is done under a microscope and some times it simply can't be fixed.
This problems occur most of the time in corelation with the camera being dropped or received some shocks but it can happen out from nowhere, just like that.
I would recomand you to go to a service center. Try not the big ones that represent large corporations (because they are expensive), instead look for a smaller one. Tell them you have a lens assembly problem, ask them to make you a diagnostic and then ask for a cost estimate BEFORE they actually repair the camera. If the lens assembly is damaged beyound repair it will need to be changed as a whole, including all connectors, CCD sensor and so on. This could cost from $70 - $200 excluding labor parts that can be about $100. Therefore you should ask them a cost estimate.

If your camera is still in waranty you just need to call one authorised service center to have it fixed for free.
Repair Help & Product Troubleshooting for Canon IXY Digital 700 Digital Camera

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