Having problems with your Canon Powershot A1000IS 10MP Digital Camera with 4x Optical Image Stabilized Zoom ?

Turn camera on - get "Lens error. Restart camera" message. Then camera shuts off. Can this be fixed? CSW


Answers :

Fixing a Lens Error on a Digital Camera
\012


\012

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
\012

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
\012

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Repair Help & Product Troubleshooting for Canon Powershot A1000IS 10MP Digital Camera with 4x Optical Image Stabilized Zoom

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Turn camera on - get "Lens error. Restart camera" message. Then camera shuts off. Can this be fixed? CSW


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon Powershot A1000IS 10MP Digital Camera with 4x Optical Image Stabilized Zoom

Vivitar 5386 turning the camera on, i get a "lens error" sign, and then the lens will go back in (after being 1/4 of an inch out) and the camera will shut itself off, how do i fix the lens?? ive tried air into the lens, and different batteries, and i tried opening the caemra up, but i couldnt get off the last screw, so i dont know what to do


I suggest that you take your camera to a profesional camera shop, like Jessops, and see what they say. if they cannot fix it then just buy a new camera. ... Vivitar ViviCam 4345 Digital Camera

When hitting power button on the lens will not open and extend out from the camera. I get a message on the screen that reads: Lens error restart camera. Does anybody know how to fix that and get the lens to open up?


Try these procedures. ... Canon PowerShot A560 Digital Camera

Lens error I have a Canon Powershoot SD1000 and it was working fine until one day the lens stopped retracting. Now it doesn't retract and I get a Lens Error, Restart Camera message. I looked at other websites to get help and tried some of the ways they suggest to fix it. Not sure if its working, because it still gives the same message and makes a noise sounding like its trying to retract then gives me the Canon welcome picture. I've only had this for a little over a year and would like it to be


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon IXUS V2 Digital Camera

Lens Stuck My Lens is stuck on my Coolpix S200 and I'm getting the Lens Error message. I tried to push it back in like I read on here and it went partly in and now its completely jammed. I've only had my camera for about 4 months. Please help!! I'm hoping to fix it myself. i dropped my camera and now the lens wont come out. Everytime i turn on the camera it tells me to turn it off then on again. I've done it multiple times and it doesnt work. I tryed to push the lens in and out but it doesnt ma


YOU CANNOT REPAIR THIS SOPHISTICATED CAMERA YOURSELF!!\015\012I guess pushing the lens inside may have made the problem worse.\015\012I follow a rule- if you drop an electronic equipment and a problem occurs- it usually takes a profession ... Sony Cyber-shot DSC-S700 Digital Camera

Hi, I have a month old Cannon A3100 IS Powershot camera, suddenly over the weekend when passing the camera to another person totake a shot, the message "Lens Error, will shut down automatically" came on allowing me to do nothing. The lens initially would not retract, however without forcing it eventually it did so, but when switched on I still get the same message


Same happened with me ... Canon PowerShot A3100 IS Digital Camera

PANASONIC dmcfz8 Problem: When I turn on the camera and remove the lens cap I get a message on the lens that says "remove lens cap & press button". It seems like the zoom is stuck. We were using the camera for a inside night graduation & was at a distance from the subject that we wanted to shoot. After a few zoom shots we shut the camera off and when we tried to take more pictures the above problem started. Please Help!


Try to help the lens go out by pulling it very very lightly... ... Panasonic Lumix DMC-FZ20 Digital Camera

I have a cannon camera, my boyfriend dropped it with the lens extended and now whenever I try to turn it on I get a message saying that there is a lens error and the camera will shut down. I have tried a couple of answers on this website, but most have to do with a lens that is stuck out, mine will still retract back and forth if you smack it on your hand. My problem is when you power it off and back on the error shows up and the lens will not extend then. Any suggestions are greatly appreciate


... Canon PowerShot SD1300 IS IXUS 105 Digital Camera

Lens problem I dropped my canon on a hard surface from about 2 feet. It will not close and I get the restart camera message... The lens are blocked and on the screen I have: Lens error...restart camera. What should I do ? I don't trust the services from my country and I wish to fix it my self but I need some help please ...


Sir this problem is most common one .but it needs to be done by\015\012sophisticated tools and well trained technicians.\015\012here whole lens system has been damaged.\015\012if lens(inner glass) is broken then it must be sent to a ... Canon PowerShot SD600 Digital Camera

I have a fuji finepix S5100. Sometimes when I turn on the camera the lens won't move and I get a zoom error message. This morning when I turned on the camera the camera can on as it should but the lens makes a clicking noise that it didn't used too. Can this be fixed? My husband is not afraid to tear into anything, if he just had some direction.


Hi.This is a common problem , generally indicated as lens error. The problem is often caused by dirt or dust in the lens gearsPossible reasons are :* Faulty lens mechanism or jammed lens (camera usually turns off b ... Digital Cameras

When I turn the camera on I get a message ''Lens error, restart camera'' The camera automatically shuts off and when I turn it back on the same message appears


HiWhat you are seeing is a generic message that means there is\015\012some sort of problem with the lens, it could happen in many different\015\012ways such as sand or dirt in the lens gears.A couple solutions would be to eith ... Canon PowerShot SD1000 Digital Camera

Get a lens error message when the camera turns on, it then shuts down, and i have to push the start button to get the lens to retract, then is says retry power on


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Casio Exilim EX-S500 Digital Camera

I was taking photos when suddenly my Canon PowerShot SD 1300 IS IXUS 105 read "Lens error. Will shut down automatically. Restart camera." Then the screen went blank. The lens will not retract. I cannot do anything other than turn the camera back on and get the same message. I've never had this problem before.


There is something wrong with your lens barrel. It can be anything from some sand/dirt that got inside in which you try using some canned air to blow out the particles while continually turning it on and off. Usually what it is from is the camera bei ... Canon PowerShot SD1300 IS IXUS 105 Digital Camera

I have a Cyber-Shot DSC-W120. When I go to turn it on, the screen stays black and the lens just goes in and out, then I get an error message to turn off camera and then turn it back on. This is a new camera and I would like to get it fixed. What can I do to make it work?


Try Initializing the Camera. To initialize the Camera. First, press the Home button to display the Home menu. Then, select the Settings option in the Home menu. Then, select the Main Settings1 under the Settings option and set the Initialize under th ... Sony Cyber-shot® DSC-W120 Digital Camera

Lens stuck I have a panasonic DMC-LC43 camera and the lens is stuck out. When I turn on the camera I hear a clicking like it is trying to fix but then I get a system error message. Any idea?


It sound like a problem with the zooming mechanism (lens would not retract or extended)\015\012Press the power button on and hold it down while extending and twisting the telescopic zoom lens. It might fix your problem.\015\012In any case it could no ... Panasonic Lumix DMC-LC43 Digital Camera

I dropped my Canon Power Shot a650 and now the lens will not open, I get a Message "lens error, restart camera". The camera then shuts down.


OK you are probably going to think I am loony giving you this advise But No I am completely sane!Get a can of compressed air OR acces to a compressor at your local garage Get them to fit the triggered air blower tool to it.Blo ... Digital Cameras

My lens on my Canon IXUS 105 is stuck open and when I push the on/off button I get an error message which says: Lens Error Will shut down automatically Restart camera I can't view pictures, I can't press any of the buttons... I'm not sure where the restart button is. It's a very new camera, I only got it 2 weeks ago. Please help!


Hi,This is a common problem on this set. The lens error is common for cameras with telescoping lenses.\015\012\015\012You can help the motor by connecting the AV cable --- this keeps the LCD off and not d ... Canon PowerShot SD1300 IS IXUS 105 Digital Camera

I have 2 pentax optio m20 cameras purchased at the same time. Both have developed the same problem: hit the on button and it tries to come on, but makes a funny sound, lens moves in and out trying to focus (screen is lit showing focus changing and green mode icon), then the camera shuts off and never gets into picture taking mode. I fixed one of the cameras once by pushing buttons after connecting and disconnecting from the computer (and the camera worked okay for several months), but repeate


Your previous diagnostic definitely\015\012 indicates a mechanical problem, once the possibility that a false \015\012sensor signal to the main board as the cause by resetting all functions.\015\012 It is very likely that ther ... Pentax Optio M20 Digital Camera

My sony cyber-shot dsc-w55 7.2 mega pixel camera turn on but the lens goes in and out many times and i get the word access on the screen then i get a message says turn the power off and on again, I did that many times , but it did not work, and I can't get the menu button to work or display any thing, so I am wondering what is the problem and how to fix it?


... Kodak EasyShare CX6200 Digital Camera

My lens on my new (4 months old) Polaroid camera digital won't fully retract. The camera then won't shut down and it's burning out the batteries. Polaroid !1236 I assume it's still under warranty. Where can I take it to get it fixed? THanks I bought it at Big Lots and they won't take it back becuase it's been 30 days. I bought the camera in December 2010. Jused it once in Janaury for a two week vacation. It worked fine then. Just discovered this new problem.


Try these:\012\012Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failu ... Polaroid i1236 Digital Camera

Lens error lens won't retract and i get a lens error restart camera message and it shuts off about 6 seconds after.  i've tried holding the button down and twisting, it didn't work.  please help


HiWhat you are seeing is a generic message that means there is\015\012some sort of problem with the lens, it could happen in many different\015\012ways such as sand or dirt in the lens gears.A couple solutions would be to eith ... Canon PowerShot SD600 Digital Camera

Lens Stuck My Lens is stuck on my Coolpix S200 and I'm getting the Lens Error message. I tried to push it back in like I read on here and it went partly in and now its completely jammed. I've only had my camera for about 4 months. Please help!! I'm hoping to fix it myself.


Same problem lens error, the person in the shop said there might be a grain of sand stuck in the lens and it was my fault so the shop wouldnt change it. shame on you spetra photo in the cresent shopping center in limerick, shame on you. anyway ended ... Nikon COOLPIX S200 Digital Camera

Lens error my lens won't retract and i get a lens error restart camera message.  and it shuts off after a few seconds. please help


HiWhat you are seeing is a generic message that means there is\015\012some sort of problem with the lens, it could happen in many different\015\012ways such as sand or dirt in the lens gears.A couple solutions would be to eith ... Canon PowerShot SD600 Digital Camera

Hello. I bought a T328 12MP Digital camera in mid July. I used it twice and it began giving me a lens error message and shut itself down everytime I tried to use it. Using the procedure provided with my camera documents, I mailed the camera to the address provided. I have corresponded back and forth now for two months and each week that I call them they tell me it'll come by the end of the week. I am tired of calling and hearing them say that It'll arrive in a week. Can you help me get what I pa


... Vivitar ViviCam T328 Digital Camera

I too have the same problem with my DMC-FS15:- When I turn the camera on in either record or review mode, I get a system error: zoom message after a few seconds, and the camera is inoperable. Then when I turn the camera off, the lens does not retract. Is there updated software that can be downloaded and installed via the supplied USB cable, or any other fix? Regards Martin J


Well perhaps it is just the battery I wonder if this problem isn't simple a bad battery try a replacement, as sometimes they just go bad, and this is indeed a symptom of a battery not working properly. If you have an original power supply, then try i ... Panasonic Lumix DMC-FZ28 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4429 seconds