Having problems with your Canon Powershot A2000 IS Digital Camera ?
Lens will not retract - Canon Powershot A2000 IS Digital Camera
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
Lens will not retract - Canon Powershot A2000 IS Digital Camera
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon Powershot A2000 IS Digital Camera
Digital Camera Have a canon powershot SD700 IS digital elph ... "lens error ... restart camera" shows in the display and lens will not retract ... any suggestions?
The following blog outlines some repair options for a lens error:\015\012http://camerarepair.blogspot.com/2007/12/fixing ... Digital Cameras
Canon powershot SD700 IS len retract problem - Canon PowerShot SD700 IS Digital ELPH / IXUS 800 Digital Camera
... Canon PowerShot SD700 IS Digital ELPH / IXUS 800 Digital Camera
Lens is open and won't retreat back inside. I turn the power on and makes a funny clicking noise like its trying to retract the lens back in. After three seconds of this it says "lens error, restart camera". Its a canon powershot SD790 IS digital elph with image stabilizer. Canon PC1261...don't know if that helps.
I've had similar problems with various versions of this camera. Here's the fix, if all else fails. These are step-by-step instructions to take apart and fix the camera's lens error. http://johnsmouth.wordpress.com/2010/12/01/lens-error/ ... Canon PowerShot SD790 IS/ IXUS 90 IS Digital Camera
Hi, I have Canon PowerShot A95, Digital Compact Camera, when i switch on the camera it will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off. would be great if you could provide some advice for rectifying the problem. thanks
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to g ... Canon PowerShot A95 Digital Camera
Powers off my canon powershot sd600 digital camera keeps powering off after about 30 seconds. I have gotten a new battery and that didn't help. On the left hand side before it shuts down it has the letter and numbers E18 on the bottom. The zoom lens is also sticking out and will not retract. There are no error messages on the camera at all. If anyone has a solution please let me know. Thanks!
E18 is a lens error message, the lens is stuck or bent, and wouldn't come out, that's why camera shuts off after it tries to do so at the start, not much you can do, but replace the whole lens assembly ... Canon PowerShot SD600 Digital Camera
Canon sd870 IS lens won't retract - Canon PowerShot SD870 IS Digital Camera
... Canon PowerShot SD870 IS Digital Camera
Lens won't retract, says lens error - Canon PowerShot SD850 IS Digital Camera
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Canon PowerShot SD850 IS Digital Camera
Lens does not retract. Camera frozen - Canon PowerShot SD400 / IXUS 50 Digital Camera
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon PowerShot SD400 / IXUS 50 Digital Camera
I am having problems with my Canon PowerShot SD1300 IS IXUS 105 Digital Camera. when i am in the playback mode, looking through pictures, the screen will cut off at the last picture (when instead, it should just go straight to the first picture). the lens does not retract and if i press the on/off button, the camera turns back on, but then cuts off again whenever i'm trying to look through pics. I can't figure out if I need to send it back and exchange it or what. Please help me, thank you!
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Canon PowerShot SD1300 IS IXUS 105 Digital Camera
Lens wont retract - Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera
Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera
Camera lens won't retract - Canon PowerShot A75 Digital Camera
May be the battery is weakned ... Canon PowerShot A75 Digital Camera
Lens wont retract so camera turns itself off - Canon PowerShot SD750 / IXUS 75 Digital Camera
If the lens will not retract, and you cannot get to the menus, you need to have it repaired or sell it for parts on a site such as Ebay.Since it is not working anyway, you may want to try the following, be warned that it can cause more damage, ... Canon PowerShot SD750 / IXUS 75 Digital Camera
Lens is stuck on camera. it won't retract - Canon PowerShot SX100 IS Digital Camera
This is an entirely hardware issue......Please immediately visit any nearest service centre... ... Canon PowerShot SX100 IS Digital Camera
E18 lens will not retract - Canon PowerShot S2 IS Digital Camera
Hi your answer of your problem e18 lens will not retract.i have send this information to solve your problem.Turned the camera on with weak batteries. Lens extended and won't retract.\015\012 ... Canon PowerShot S2 IS Digital Camera
The lens on my S2 IS won't retract - Canon PowerShot S2 IS Digital Camera
... Canon PowerShot S2 IS Digital Camera
Lens will not retract - Canon PowerShot A470 Digital Camera
Lens function is defective,so not able to retract get it repaired,replacing the damaged parts. ... Canon PowerShot A470 Digital Camera
E18 error message lens will not retract - Canon PowerShot SD500 / IXUS 700 Digital Camera
HelloThe problem is that the lens has become stuck in the barrel\012 after dropping it. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\ ... Canon PowerShot SD500 / IXUS 700 Digital Camera
Lens won't retract - Canon PowerShot SX100 IS Digital Camera
If the lens is stuck out then you will find it is usually one of a few reasons.\015\012\015\0121. Check the batteries. (obvious I know).\015\0122. The camera has been dropped or knocked.\015\0123. The camera has grit or dirt i ... Canon PowerShot SX100 IS Digital Camera
Lens doesn't retract after shut off. - Canon PowerShot S2 IS Digital Camera
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon PowerShot S2 IS Digital Camera
Lens error and will not retract - Canon PowerShot A570 IS Digital Camera
This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Canon PowerShot A570 IS Digital Camera
Lens will not retract - Canon PowerShot SD890 IS / IXUS 970 IS Digital Camera
... Canon PowerShot SD890 IS / IXUS 970 IS Digital Camera
Lens will not retract but will shut off& on - Canon PowerShot A460 Digital Camera
... Canon PowerShot A460 Digital Camera
Lens will not retract - Canon PowerShot S2 IS Digital Camera
If you've recently dropped the camera you may have damaged the lens tube (housing) or jarred the zoom mechanism off of its track. Either problem requires professional repair. If the camera hasn't been dropped, your problem may be due to weak/worn o ... Canon PowerShot S2 IS Digital Camera
Lens does not retract on SD1100 IS - Canon PowerShot SD1100 IS Digital Camera
Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Canon PowerShot SD1100 IS Digital Camera