Having problems with your Canon PowerShot A410 Digital Camera ?
Not responding to my laptop
\015 My camera works fine, but I installed all the software that came with the camera and everytime i try to upload my pictures onto my laptop, the computer wont respond to my camera. I put it in the USB port and turn it on, but it wont respond to my camera. Also, when I try to open the software CameraWindow to view my pictures i get an error message that says "Cannot detect camera, please reconnect camera and try again". Anyone have any ideas?\015
The most common cause associated with the PC not detecting the camera is due to the fact that either the devie drivers have not been installed, or are corrupt.\015\012\015\012It is important to thoroughly read the Software Installation instruction manual as with some Cameras, the user is required to connect the Camera via the USB cable first, then insert the CD that came with the camera and then install the software and drivers.\015\012\015\012With other Cameras, the reverse is necessary, eg., you are required to install the software first and then connect the Camera via the USB cable.\015\012\015\012My experience has convinced me that even though Camera manufacturers recommend one or other of the 2 methods mentioned above, for whatever reason, sometimes the drivers just don't get installed. This may be due to things peculiar to your own pc system or conflicts with other software on your machine which prevent successful installation of the camera software or drivers.\015\012\015\012If this is the case, then you can access Device Manager in your PC and scroll down to USB Serial Bus Controllers and check to see if the USB and other drivers are installed. In most cases if the software has been installed but the drivers are not, or are corrupt, this will be highlighted in Device Manager with a Large Yellow ? (question mark) From there you have the option to check if the device drivers have been installed and also if the device is reported as working correctly. You may then engage the help of the Hardware Wizard to uninstall the drivers if they are corrupt, or install them if they are missing.\015\012\015\012Whichever is the case, it is usually necessary to restart your PC so that it can detect the camera when it has rebooted up.\015\012\015\012To locate Device manager on XP > click on Start > then right click My Computer > next left click Properties from the drop down menu > and then from the Sytem Properties Window which comes up, > left click on the Hardware Tab > then left click on the Device Manager Box and you're there.
Have you made sure that the camera is in the correct mode, like playback and not on camera mode? Alot of times camera have specific way to connect them to comp. and they either want the cable connected and then turn on camera or sometime just connect camera while in correct mode and then it's recognized. Also, have you tried other ports, like is it usb? Then there should be more than one port on comp. and it could also be the usb cable. Have you tried other cables and does any of the other usb devices work on comp. and recognized when connected?
Repair Help & Product Troubleshooting for Canon PowerShot A410 Digital Camera
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