Having problems with your Canon PowerShot A560 Digital Camera ?

The lens will not open. I have tried to restart the camera, but that does not work.


Answers :

Fixing a Lens Error on a Digital Camera
\015\012
\015\012This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\015\012The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
\015\012A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\015\012Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\015\012The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\015\012Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\015\012Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\015\012Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\015\012Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\015\012Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
\015\012Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\015\012Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\015\012Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Repair Help & Product Troubleshooting for Canon PowerShot A560 Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can still view all the pictures i took from the camera but cannot take pictures anymore coz of the lens wont open. i tried initializing the camera by going to set up it didnt work..msg error said turn the camera off and on again and i did but didnt work either many times i tried please help thnks!


The problem is\015\0121- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go ... Sony Cyber-shot DSC-N2 Digital Camera

My lens will not open on my Canon PowerShot A720 Camera will not open. It say, "lens errror, restart your camera." How do I do this? I tried to change the batteries. This did not work.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon PowerShot A75 Digital Camera

When i try to turn my camera on it says "lens error, restart camera" but when i try to restart the camera it just repeats the error message. Ive plugged the camera into the computer, I've tried taking out the battery and memory card nothing changes. the lens will not extend or open"


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you wi ... Canon PowerShot SD1100 IS Digital Camera

Lens stuck Please help me, I tried to turn on my camera today (it had been working fine before) and when I tried to switch it on the lens would not fully it open and my camera was making a whirling noise. The screen is black and will not take photos. The lens won't open fully and when it does eventually close has difficulty doing so. The camera then makes a beep beep beep noise and displays "Please turn the power on and off again". Please help I can't live without my camera and can't afford


If the lens is not coming out, its stuck, or it wont completely open or close, that is the lens assembly, that needs to be repaired. You need to take it to somebody, that can either repair it or replace it for you. There is nothing that can be done, ... Sony Cyber-Shot DSC-P8 Digital Camera

Hello, I have a Canon powershot SX100 IS, and everytime i turn it on it beeps and says on the screen "lens error, restart camera". I have tried tapping it, shaking it a bit. turning on and off. Put in new batteries, taking memory card in and out. Turning it on at different angles. Connecting to the computer. But nothing is working, it wont even let me look at the photos when i press the play button, and that doesnt even require opening the lens! please help! thankyou.


Try these procedures. ... Canon PowerShot SX100 IS Digital Camera

Lens problem The lens on my cannon powershot A1000 will not open. When I try to turn on the camera it makes a buzzing sound like it's trying to open and then a message comes on the screen saying lens error restart camera. This camera is pretty new so I'm not sure why the sudden problem.


You should have dropped your cam down to the floor or you should have forcibly tried to put your lens inside when the servomotor lens tried to bring the lens out..take your camera to the nearest service centre..you should not try to open the cam sinc ... Canon Powershot A1000IS 10MP Digital Camera with 4x Optical Image Stabilized Zoom

My camera worked fine one day, then it was in my purse. When I went to use it the light was on and the screen said there was a lens error. Everytime I try to turn it on now it makes a grinding noise and refuses to open and then closes completely with the lens error reading For no reason my camera (Nikon coolpix model S210) doesn't want to work with the term "Lens error" and lens won't come out WELL YESTERDAY MY NIKON COOLPIX s210 DIGITAL CAMERA WAS WORKING PERFECTLY FINE THEM I GOT UP TO TAKE P


\012\012try these:-\012\012\012connect it to pc and on it\012vaccum the barrel of lens\012changing mem. card and batt. for 2min. ... Nikon Coolpix S210 Digital Camera

My 2 year old son dropped the my husband's Canon G11 twice while it was open with the lens out. Now the lens won't retract or the shutter close. It gives me a 'lens error, restart camera' message and won't restart. I tried taking out the battery for a few minutes and replacing it and reopening the camera, but to no avail. I'm afraid of taking it to someone and having it opened as I know that the chances of damaging it that way are bigger. Please provide me with your soonest reply. Rania


Hi Rania. If you go with a place that knows what they're doing, the camera will be perfect again, sometimes even better as they'll service it all up at the same time. A site that a lot of people go to for help with the Canon Powershots is: ... Canon PowerShot G11 Digital Camera

Olympus FE-210 I dropped my Olympus FE-210 when it was on and the lens was out. Now, the camera still workes fine, but the lens will not close all the way. After I shut it off, it opens and closes as if trying to fix itslef, but tops after three tries. The zoom still works, but it makes a clicking noise as the lens adjusts. I wouldn't mind any of this, except that now I can't upload my pictures. Normally, when I hook up the USB, a screen comes up on the camera dispaying my options. Now when I ho


Dont drop it next time you ****** !!! ... Olympus FE-210 Digital Camera

Lens error, restart cameraI turn on my camera, and I get an error message stating Lens error, restart camera, the lens is open and will not retract, I have removed the battery and tried to restart. It will not go beyond the lens error message


This is probably THE most common problem with digital cameras. Try these procedures. ... Canon PowerShot SD850 IS Digital Camera

Lens error, restart cameraI turn on my camera, and I get an error message stating Lens error, restart camera, the lens is open and will not retract, I have removed the battery and tried to restart. It will not go beyond the lens error message


Try these procedures. ... Canon PowerShot SD850 IS Digital Camera

Lens error My zoom will not work. I can take pictures if I don't zoom, but as soon as I try to zoom in, the screen goes black, the camera beeps a few times and a message that says "lens error, restart camera". However, upon restarting the camera, nothing changes - it still won't zoom!. Also, when turning on the camera, when the lens first comes out...it sounds funny, like it is puttering. Help?


Powershot S3 IS: lens error message, lens juddering on startup but not \015\012coming out. Tried all tricks on internet without success, so decided to \015\012dismantle camera. Localised fault to optical position encoder on first \015\012transfer gea ... Canon PowerShot S3 IS Digital Camera

The lens will not open. I have tried to restart the camera, but that does not work.


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Canon PowerShot A560 Digital Camera

I dropped my Canon SD110ois camera and now the lens is stuck open and displays Lens error, restart camera. While trying to turn on it makes a motor sound like it is trying to open but is stuck. Is it broken?


Try the procedures in this tip. ... Canon PowerShot SD1100 IS Digital Camera

My camera worked fine one day, then it was in my purse. When I went to use it the light was on and the screen said there was a lens error. Everytime I try to turn it on now it makes a grinding noise and refuses to open and then closes completely with the lens error reading For no reason my camera (Nikon coolpix model S210) doesn't want to work with the term "Lens error" and lens won't come out


Hope you purchased an extended warranty. I've had two Cannon's with the dreaded lens error. Probably what happened was that while it was in your purse, somehow the power button got pressed. The camera powered up, tried to extend the lens, then str ... Nikon COOLPIX S200 Digital Camera

I put my camera in my backpack and the lens got stuck, it won't come out at all. When I turn the camera on it says "Lens error, restart camera". I've tried everything this site said to try but nothing has worked. My camera is a Canon Powershot A560. Does anyone know how I can fix it? Please Help!


Try these procedures. ... Canon PowerShot A560 Digital Camera

Kodak EasyShare C513 lens cover will not open fully automatically. tap on side of lens and the baffles will open and camera works. turn camera off, lens retracts and baffles close. have tried blowing any foriegn matter from lens interia.


I had a friend that ran into the same problem, but his solution is not what I would recommend but it did work for him. He used sewing machine oil and applied a tiny amount less than a drop to the crevice of the camera body and the outer lens housing, ... Kodak EasyShare C513 Digital Camera

Lens error I have a Canon Powershoot SD1000 and it was working fine until one day the lens stopped retracting. Now it doesn't retract and I get a Lens Error, Restart Camera message. I looked at other websites to get help and tried some of the ways they suggest to fix it. Not sure if its working, because it still gives the same message and makes a noise sounding like its trying to retract then gives me the Canon welcome picture. I've only had this for a little over a year and would like it to be


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon IXUS V2 Digital Camera

Is there a way to "restart" my Casio Exilim EX-Z700? While I was taking a picture it seemed to freeze while it was trying to display the picture I just took - then, with the lens still popped out the screen stayed blank and it turned off, and now it won't turn on. The lens is still stuck in the "out" position. No buttons work. I tried to put it in the cradle to charge, and tried a different battery as well. Nothing works. Camera is dead!


Normally changing the battery solves this.Make sure you replace it with a good quality new battery and make sure it goes in the right way around as when you get in a flap it often ends up in the wrong way! ... Casio Exilim Zoom EX-Z700 Digital Camera

When I open my cam for capture it says LENS ERROR RESTART CAMERA then I restart it never works still the LENS ERROR RESTART CAMERA. what will i do?thanks


The possibility that your camera has encountered a fault in the auto focus mechanism is doubtful. Try to remove the battery and test the voltage. clean the terminals, look for dirt in the lens area - possible sand locked in- use a good air jet to cle ... Canon Digital Cameras

I have a 3 year old Sony DCR-DVD202E Camcorder which has worked perfectly up until yesterday, when the lens cover refused to open. Other thsn this the camera powers up normally and the LCD screen shows a white dot where light is entering through the cover I have tried changing the battery, switching the camera on and off many times, powering it from the AC adaptor and, at the suggestion of Sony, resetting the camera. None of this has worked. It is possible to open the cover manually, so it is


Happened to me before. NO Problem!!! The mechanical lens cover is "powered" by a small spring. When a little bit of dust/dirt/sand gets into the track it slides in, i gets stuck. CAREFULLY open the lens cover (maybe with the help of a toothpick) and ... Digital Cameras

I have a G9 camera. I woke up this morning and the lens was extended. I tried turning it on ans it says "lens error, restart camera". The instruction manual does not give me any options on how to restart the camera. I have take the battery off and putit back on. It still won;t work. I purchased the camerain Feb of this year. Help I need to use it this week


Unfortunately a lens error means the lens is damaged in some way, and will usually only work after repairs by Canon...Give Canon a call they may have more specifics on how to fix this, but expect to be shipping it in.Support p ... Canon Digital Cameras

Lens error, restart camera- the lens is open like youre about to take a picture but its stuck like that even when its off. everytime i try turning it on it just says lens error, restart camera


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

My canon camera Ixus 8515 has an error when turning on (after some 'stuck' noises) that reads 'lens error, restart camera'. The lens is not retracting. The camera has not been dropped. Was working fine one minute, then camera appeared out of focus the next. When I turned camera off then on again, error appeared. Lens won't go back in. Have not tried forcing it as yet.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you wi ... Canon Digital SD900 / IXUS 900 Ti Digital Camera

My wife dropped her Canon Powershot SD750 and we thought everything was OK. Then moments later when we tried to use it, the lens came out and then locked up and the screen showed 'lens error restart camera'. Since then, after numerous attempts to get camera to work, the camera still shows 'lens error' and the lens is always out and locked. Could you help?


HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, you will need to ... Canon PowerShot SD750 / IXUS 75 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.3884 seconds