Having problems with your Canon PowerShot A560 Digital Camera ?

Lens error, restart camera telephoto lens is stuck in zoom position and won't retract, so when i turn on camera, screens says "lens error, restart camera", but it won't restart...just keep coming up with same error message


Answers :

Hello mnickoli

This is a fairly common error especially with the A560.This either means that something is jamming the lens , or that the\015\012lens sensor is faulty. This is a very , if not the most common problem\015\012with modern digital camera's.

Most of the time the problem is\015\012that sand , dirt and grit gets lodged in the camera lens barrel thus\015\012keeping it from extending properly but could also be caused by a drop\015\012or a hard knock on the camera. Sometimes it doesn't even take a hard knock to cause this.


There is a slight possibility that the resistance sensor that protects the lens has failed , but the chances are minute.

\015\012Try switching on your camera in review mode. Turn the dial to the\015\012little green square with the play button in it. Then switch it on. If the camera starts up\015\012and you can review your pictures it is definitely a lens error.

Firstly\015\012, the odds are not with you on a DIY fix so don't be disappointed when\015\012the following steps do not work.Nevertheless , some people have fixed\015\012their camera's using the following steps.

Use these at own risk as it may further damage the camera.

Firstly try charging your batteries overnight and then try the camera again tomorrow.
Try connecting your ac adapter or usb cable.
Try holding the shutter button while switching on the camera.

These\015\0123 options provide your camera with more power available to the\015\012extension mechanism which could overcome some of the particles that are\015\012lodged in there if there are any.

Try using compressed air (in the form of a little plastic blower) and blow between the\015\012lens and the casing. This should help dislodge some of the particles. Do not use canned compressed air as the accelerate in some of these can leave a oily residue in the lens which could cause it to jam in future or smudge the lens on the inside,

Look\015\012at the lens , and if some of the lens 'circles' are misaligned or not\015\012concentric then try wiggling it (while holding camera lens down) so\015\012that some of the particles can escape. Also try moving the lens away\015\012from the side with the biggest gap (also upside down).

Try gently\015\012pushing or pulling the lens when it tries to extend but this is risky\015\012as it may cause the lens barrel to slip out of its guidance system.

Another (safer)\015\012way to do this is to place the camera lens down on a hard surface and\015\012then power it up. Be sure to use a soft cloth or something similar as\015\012to not scratch your lens or casing. Let the lens push the camera up and\015\012down a few times and sometimes the little resistance provided by the\015\012camera is enough to get things going again.

As a last resort if\015\012you decide to replace the camera try hitting the camera near the lens\015\012with increasing force with the palm of your hand. Between each hit ,\015\012try using it again.

Other than that , I would take the camera to\015\012a repair center for a evaluation to see if it would cost more to repair\015\012than to replace the camera.

If it is still under warranty I would\015\012suggest you take it in before trying any of these steps and remove any\015\012off-brand batteries or accessories as some stores are really fussy\015\012about warranty repairs on camera's with non-brand accessories. A repair\015\012of this type would cost about $80-$150. I would personally rather replace the camera as it is never as good as it was before a lens repair.

Hope the advise works. Good luck and don't hesitate to contact me if you need further assistance or information.

Regards
Stephan
Repair Help & Product Troubleshooting for Canon PowerShot A560 Digital Camera

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