Having problems with your Canon PowerShot A570 IS Digital Camera ?

Dropped while lense was extended..it will not close and says lens error restart camera


Answers :

Fixing a Lens Error on a Digital Camera
\012


\012

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
\012

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
\012

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Repair Help & Product Troubleshooting for Canon PowerShot A570 IS Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Lens error When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks. Turn on the camera, camera shows a canon logo, then before turns off it said lens error, restart camera


\015\012\015\012I have a solution posted in doc "nikon s5 s6 lens cover error repair.doc"  uploaded on site http://www.esnips.com/web/papputatiyasStuff&n ... Digital Cameras

Lens error I tried to turn off my camera, (Digital Ixus 60) and the lens froze halfway closed. When I tried to restart the camera, an error comes up on the screen, saying LENS ERROR, RESTART CAMERA. I had this problem before on this camera, but while it was still under warranty. I sent it to be fixed, but now it seems the problem isn't fixed. Is there anything I can do now?


The only thing is, is that it is past it's warranty. THE WARRANTY ONLY COVERS DEFECTS, AND FACTORY ERRORS. \015\012\015\012IF THE LENS DOESNT GO BACK IN, THEY CANT FORCE IT AND YOU PAY THE FULL COST OF THE ENTIRE LENS BEING REPLACED AND T ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

I have a canon ixus 900Ti. I turned it on yesterday and the lens came out as normal. when i went to take a pic the camera shut off but the lense never retracted. when i turned the camera back on the splash screen came on, followed by a series of beeps and then and error message saying "lens error, restart camera". restarting has not solved the problem. its like the lens is stuck out. hope you can help Regards Liam


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Digital Cameras

Lens Error! I dropped my camera on the floor, and now the lens wont open fully or close. The LCD says "lens error,restart camera." But even when I turn the camera off, it still happens. Its a Canon Power Shot A550. I need to find out how to fix my camera without breaking it some more.


Same problem. The lens is stuck in the zoom position. When the camera is turned on, the lens moves a just afraction like it want to fully open or close, then the camera beeps and prompts with the "Lens Error" Restart Camera. Solutions? ... Canon PowerShot A550 Digital Camera

Dropped while lense was extended..it will not close and says lens error restart camera


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon PowerShot A570 IS Digital Camera

Lens error When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks.


Try the procedures in this tip. ... Canon PowerShot SD750 / IXUS 75 Digital Camera

Lens error When we start up the camera it says lens error, restart the camera. The lens seems to be stuck out and does not close properly.


If your camera is still under warranty,the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free. If your camera is out of warranty, or if Canon refuses to repair it for fre ... Canon Digital Cameras

My Canon PowerShot SD1100 IS Digital Elph camera is saying "Lens Error, Restart Camera" what must I do. I have restarted it a couple times and it is still not working. The lens is still not closed. Help.


See Lens Error ... Canon PowerShot SD1000 Digital Camera

I PoweShot SD1300 Is that is less than a year old. The lense is stuck open and I get an error message saying Lens Error Will Shut Down Automatically - Restart Camera. I've tried to restart and even removed the battery but the lense remains stuck. Please advise. Thank you - Paul Murakami


HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, ... Canon PowerShot SD1300 IS IXUS 105 Digital Camera

I have a canon sd780is and it says lens error restart camera. did not drop it or anything, just wouldn't close. lens will not close and camera does not function.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon PowerShot SD780 IS / IXUS 100 IS Digital Camera

Lens won't close...the lcd screen says lens error, restart camera still doesn't work when restarted camera is in mint condition


Test ... Digital Cameras

Hi there - my camera's lens will not close and when i turn it on there is an error message that says "lens error, restart camera"? any advice you can offer is greatly appreciated


Hi, ... Canon PowerShot SD600 Digital Camera

The lens on my sd600 won't open when I turn the camera to picture taking position. Screen goes black and message says ''lens error, restart camera''. I have to go back to view mode and then turn camera off and on again in order for partially opened lens to retract fully and close.


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Canon PowerShot SD600 Digital Camera

My lens of my camera wont close and when i turn my camera on it says..."lens error, restart camera"


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

Om my display is the camera saying: lens error restart camera I put on my camera and now i cant get my lens get in and every time i set on the camera it is saying lens error restart camera. I have also loaded my battery. my mailadress


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon Rebel XT / EOS 350D Digital Camera

Hi, i dropped my a560 the other day and the end part of the lens bent a little but i managed to put it back in its original form. however when i press the power button the lenses whirrs and tries to open but goes back in and on the screen it says 'lens error restart camera'. Its my friends camera and i dont want to give it back her in two pieces. please help thank you


Sounds like when you dropped it it damage the gears in the camera that make the lens not work properly , you may want to take it and get it fix by the maker of the camera sorry. ... Canon PowerShot A560 Digital Camera

Camera is a Canon PowerShot SD40 - The Lens will not close. It says "lens error, restart camera"


It should have a restart button if it does try it if not try taking the batt off for 30 seconds the put back in hope that helps. ... Digital Cameras

I have a canon powershot SD 1000. The lense is stuck out. When I go to turn on the camera it says "lens error, restart camera". I don't know how to do this or how to get the lens back it. Help?


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon PowerShot SD1000 Digital Camera

My Canon lens is out.when I closed last time it did not go inside. And now when I on the camera it keep saying Lens error restart camera.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon PowerShot SX 200 IS Digital Camera

I turned on my camera to show some friends some pictures i took and i'm getting a message that says lens error, restart camera. when i restart nothing happens and the lense it extended out. how can i fix this? i am in a remote location in costa rica and won't be able to bring it to a shop. thanks. leela


The motor that dirves the lens must be stuck , just take it to the service center to get it fixed ... Canon PowerShot SD1000 Digital Camera

My camera, i think i was turning it off. And i was maybe holding the lense. Then it said lense errror. And now, everytime i try to turn it on, it says lens error restart camera, i try turning it on and of, but it doesnt work. And i need it on to upload photos on the computer.


Reset camera, take out battery, try manual repair ... Canon PowerShot A560 Digital Camera

Lens error my canon IXUS 860 IS is having a lens error problem. firstly, the lens cant retract back and when i try to switch it on, the screen will say 'lens error, restart camera' so how do i restart the camera?? i'm currently overseas and although my camera is within warranty, i cant possibly send my camera back to the original country for repair. is there any DIY method?? i'm an amateur at cameras so i do not wish to try any method that may further make the problem worse. thank you for your h


This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Canon IXUS V2 Digital Camera

Lens error, restart camera telephoto lens is stuck in zoom position and won't retract, so when i turn on camera, screens says "lens error, restart camera", but it won't restart...just keep coming up with same error message


Hello mnickoliThis is a fairly common error especially with the A560.This either means that something is jamming the lens , or that the\015\012lens sensor is faulty. This is a very , if not the most common problem\015\012with modern digit ... Canon PowerShot A560 Digital Camera

How do you fix 'lens error restart camera' I put it in my bookbag. I guess i threw my bookbag around and now i have this "lens error, restart camera." The lens froze halfway and it's staying that way. Please help. I have te same problem with my camera the battery went flat and the lens was still out so i tried to tur it on but it says lens error 112 and it won't turn on !


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Sanyo VPC-S7 Digital Camera

Lens error When I first power on my camera, it tells me to retry power on. When I do, it says lens error and shuts down. The lens will extend and then close before the power shuts off, however it does not close fully. The protective shutter on the lens doesn't close completely. I have tried removing the battery and letting the camera sit for awhile hoping that the camera will reset, however this has been of no help.


Maybe the lens is stuck. ... Casio Exilim Zoom EX-Z80 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.5349 seconds