Having problems with your Canon PowerShot S3 IS Digital Camera ?

Lens error My zoom will not work. I can take pictures if I don't zoom, but as soon as I try to zoom in, the screen goes black, the camera beeps a few times and a message that says "lens error, restart camera". However, upon restarting the camera, nothing changes - it still won't zoom!. Also, when turning on the camera, when the lens first comes out...it sounds funny, like it is puttering. Help?


Answers :

Powershot S3 IS: lens error message, lens juddering on startup but not \015\012coming out. Tried all tricks on internet without success, so decided to \015\012dismantle camera. Localised fault to optical position encoder on first \015\012transfer gear of the ultrasonic motor which controls lens position. \015\012Sensor was misaligned and/or dirty, so the camera could not detect motor\015\012 rotation. Removed sensor, cleaned it, glued back in position with \015\012cyanoacrylate glue. Reassembled camera (only one internal bolt left over\015\012 - not bad!) Working 100% again.
It definitely does sound like one of a few things:
\015\012
    \015\012
  • The transmission system that moves the lens in and out has a problem with it's gears. There is most likely a gear or an actuator that has fallen out of alignment and is getting stuck at a certain point as the lens comes out.
  • \015\012
  • The motor or servo that drives the transmission system is failing.
  • \015\012
  • There is a physical deformity of the lens architecture itself that is preventing the lens from coming out.
Any of these symptoms is most likely going to be accompanied by a grinding sound. Especially if the gears are somehow stripped. The "puttering" sound be a description that would fit the sound a motor or servo makes when it's trying to cycle itself over but is failing. (Much like a car that is trying to start up, but just won't turn over?) That would definitely be an indication of a motor going bad in the camera.

Either way, this is something you're definitely going to have to refer to Canon's technical support on. If your camera is still under warranty, you're going to have to get them to replace it or at the very least SERVICE it.

I myself will ALWAYS insist on REPLACEMENT. One might argue that the terms of the limited warranty state that they reserve the right to either replace or service the device...

...but TRUE customer service tells a different story. I have NEVER had anything serviced. I have always had replacements. Either I've INSISTED on it or they've just been smart and not even made it an issue by making it their procedure. I get a brand spankin' new device and THEY get a happy customer.

Always keep in mind how much you spent on their product and ENGRAIN that into their heads.

Here's the deal...

If you ARE out of warranty, get around that by telling them that you DID buy it within the last 9 months and that you do NOT have proof of purcahse. If they insist on asking for it, then humor them and "try" to look for it and once again inform them that you do NOT have it.

They can't really dispute the warranty at that point if they can't prove that you DIDN'T buy it within the last 9 months.

I hate to work the system like that... But I paid $400 for mine. I'll be damned if I'm going to be out the money for it! Am I right?

Anyway... That is the best advice I can give you, unfortunately.

Call them as soon as you can! Get it replaced!

If you think that you can keep yourself together and composed well enough to play the system... Contact Canon's tech support and see what you can accomplish.

Remember... It's not as if you're going to get in any trouble. The worst they can do is refuse you. You have NOTHING to lose but the money you spent on the camera!

Here is their support info.
--------------------------------------------------------------------------------------------------------------
For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. - 12:00 midnight. EST, Saturday 10:00 a.m. - 8:00 p.m., excluding holidays).
--------------------------------------------------------------------------------------------------------------

Good luck with this. Let us know what comes of it. :)

Cyryl
Repair Help & Product Troubleshooting for Canon PowerShot S3 IS Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Lens error My zoom will not work. I can take pictures if I don't zoom, but as soon as I try to zoom in, the screen goes black, the camera beeps a few times and a message that says "lens error, restart camera". However, upon restarting the camera, nothing changes - it still won't zoom!. Also, when turning on the camera, when the lens first comes out...it sounds funny, like it is puttering. Help?


Powershot S3 IS: lens error message, lens juddering on startup but not \015\012coming out. Tried all tricks on internet without success, so decided to \015\012dismantle camera. Localised fault to optical position encoder on first \015\012transfer gea ... Canon PowerShot S3 IS Digital Camera

Zoom error The lens extends to maximum and motor keeps running when camera switched on, then lens retracts to about an inch then the screen says Zoom Error, also the zoom control doesn't work then. and there is no picture. Pictures already stored in camera can still be seen. But it seems there is something wrong with the zoom setting.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \015\012probability is that you will ... Fuji FinePix S8000fd Digital Camera

Lens Error! I dropped my camera on the floor, and now the lens wont open fully or close. The LCD says "lens error,restart camera." But even when I turn the camera off, it still happens. Its a Canon Power Shot A550. I need to find out how to fix my camera without breaking it some more.


Same problem. The lens is stuck in the zoom position. When the camera is turned on, the lens moves a just afraction like it want to fully open or close, then the camera beeps and prompts with the "Lens Error" Restart Camera. Solutions? ... Canon PowerShot A550 Digital Camera

Lens Error Pertaining to my Canon Power Shot A590 IS: when the power is turned on, I am receiving an "Lens error, Restart Camera" malfunction. I turned the camera off and back on; still same issue. I also removed the batteries; still the same issues. What is your recommendation?


This message appears when a malfunction in the lens occurs. It could be a grain of sand jamming a gear or a barrel out of alignment. In any case, the lens is not serviceable, you would need to take your camera to your nearest repair centre to have it ... Canon PowerShot A560 Digital Camera

Just purchased an powershot SX1 IS. I took one photo, zoomed in on it to see how clear the zoom was once taken a photo. THen it switched itself of with the lens still out. Now when turning it on it has a black screen and say lens error...restart camera. I have tried holding func. when turning on the camera and the time comes up on the screen. But as soon as I let go of func I get the error msg.


Hello if you just purchased this unit Then i advise you to take it back, this sounds like a system control issue or main board problem. Holding the function key while turning is factory reset, if this is not working right them the camera has a bad sy ... Canon PowerShot SX1 IS Digital Camera

Was shooting with Canon PowerShot S3 IS and the lens won't retract,screen says lens error,restart camera. I have restarted camera, changed batteries etc... still nothing. You can hear a clicking sound like something should be happening, but it won't retract.


According to what you were doing there is a possiblity that its jus sand or someting that got caught in the lens. please take it to the neariest repair shop to get it cleaned/ checked. ... Canon PowerShot S3 IS Digital Camera

"Lens error restart camera" However you can hear the motor trying to extend the lens out but lens moves fractionally in and out then shuts down. Also when turned on to view images (green light) the motor still is trying to extend the lens same as in the start function switching to the left (amber light) have tested batteries even date lithium one also memory card. Can you offer any suggestions please?


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Canon PowerShot S3 IS Digital Camera

Upon turning on my camera the message 'lens error restart camera' appears against black screen. I've turned off the camera and have tried turning on again. Still same message. Prior to the above message, my camera displayed a message 'memory card error card locked' and I was not able to see view my photos. I took out the card to see if it was in a locked position to which it was not. Please help as I have vacation photos on this memory card!


Can't help with the camera- sounds like it has a fault.The photos, however, should be recoverable by putting the memory card into a card reader on a computer. ... Canon PowerShot SD1000 Digital Camera

Hi my son dropped my digital camera while the lens was extended and now it wont retract and it says zoom error also the shutter wont open fully or close, the lens is at a slight angle and wont budge do i have to take it to get repaired or can i pull it apart myself thanks


HiIt helps to know the make and model of the camera, some cameras the lens is too fragile and we have never been able to repair them. Other models we have had a great deal of success repairing them. (Google: darntoothysam)One ... Digital Cameras

Basically the actual zoom lens is stuck out and wont go back into the camera, i have tried turning it off and on, but however still says "zoom error" and flashes red. i recently dropped in on the carpet and i think thats why the zoom lens is stuck out. please help


The lens maybe displace. Better go to a service center or an expert. ... Digital Cameras

Lens error, restart the camera. How to retart. The zoom lens projected is not getting back again When the camera was on, the zoom lens cameout and got struct and not going inside. we get a instruction as ''lens error, re start the camera'' W e dont know how to restart and tried but failed. we need solution. We are unable to use the camera.


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Digital Cameras

Faulty d40x hi i bought a d40x off ebay the other day and couldnt wait to start snapping.... problems: - The error message "initialization error. Turn camera on and off again" appears. Upon turning the camera off and on again, the same message appears. After several times trying it still does not work. Also, the menu screen appears, and just keeps flicking from menu to menu constantly. As well as this, on the playback mode, the picture of the image displayed keeps zooming in as far as


I would start by looking at all of the push buttons on the camera. One may be stuck down. ... Nikon D40x Digital Camera

Camera, Powershot A480 - thrird time using it says lens error, restart camera - changed batteries. Also lens stays out???


Lens error means that the retracing/extending mechanism of the lens has failed. It can be due to grit in the gears or a bad motor. Usually not a DIY repair, but since you are desperate checkout this article written by one of our experts. It has pictu ... Canon Digital Cameras

Lens error, restart camera telephoto lens is stuck in zoom position and won't retract, so when i turn on camera, screens says "lens error, restart camera", but it won't restart...just keep coming up with same error message


Hello mnickoliThis is a fairly common error especially with the A560.This either means that something is jamming the lens , or that the\015\012lens sensor is faulty. This is a very , if not the most common problem\015\012with modern digit ... Canon PowerShot A560 Digital Camera

How do you fix 'lens error restart camera' I put it in my bookbag. I guess i threw my bookbag around and now i have this "lens error, restart camera." The lens froze halfway and it's staying that way. Please help. I have te same problem with my camera the battery went flat and the lens was still out so i tried to tur it on but it says lens error 112 and it won't turn on !


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Sanyo VPC-S7 Digital Camera

Lens error I tried to turn off my camera, (Digital Ixus 60) and the lens froze halfway closed. When I tried to restart the camera, an error comes up on the screen, saying LENS ERROR, RESTART CAMERA. I had this problem before on this camera, but while it was still under warranty. I sent it to be fixed, but now it seems the problem isn't fixed. Is there anything I can do now?


The only thing is, is that it is past it's warranty. THE WARRANTY ONLY COVERS DEFECTS, AND FACTORY ERRORS. \015\012\015\012IF THE LENS DOESNT GO BACK IN, THEY CANT FORCE IT AND YOU PAY THE FULL COST OF THE ENTIRE LENS BEING REPLACED AND T ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

My camera is saying lens error and the lens with not shut. I also can take pictures but it wont zoom in or out because of the lens not shutting.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \015\012probability is that yo ... Nikon Coolpix S3000 Digital Camera

A drink was spilled on my camera and now when I turn it on it takes a while for the lens to open all the way. Sometimes I have to force it open. It still will take pictures but if I try to zoom in too much it will freak out and say lens error. Also when i turn it off the lens covers are stuck and will not close. is ther a safe way to clean it?


Try using an electronics cleaner on the camera to dissolve and wash away any of the spilled drink. CLICK HERE for link for cleaners. Hopefully this will he ... Kodak EasyShare M853 Digital Camera

Lens error restart camera- the lens is out and wont go back in, everytime i try restarting my camera it says lens error restart camera


Hi, their isnt much you can do yourself and the chance of getting it repaired is slim as knowbody will touch them as the cost of repair costs more than it would to buy another camera.how ever you can try the following to try and fix it. ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

Om my display is the camera saying: lens error restart camera I put on my camera and now i cant get my lens get in and every time i set on the camera it is saying lens error restart camera. I have also loaded my battery. my mailadress


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon Rebel XT / EOS 350D Digital Camera

Lens Error Hi, When I turn on the camera, it says "Lens Error. Restart Camera." When you restart the camera, it gives you the same message. The Canon zoom lens will not go back into the camera. Help!


If you are sure that your battery is fully charged but still does not do any good, then do this little trick:1. Hold the camera on your right hand with the lens facing the ground.2. As you press the power on button, tap or hit ... Canon PowerShot A550 Digital Camera

Power Over the last few weeks I have had issues with the batteries. I found that the "Eveready" brand certainly doesnt work (I am currently in India and it is hard to find anything here!) and I just went through 3 sets of Duracells but after a short period of time it tells me to change the batteries. I just changed them with new Duracells but when I turn the camera on it wont let me get past that initial little birdy which is the start up screen. I also just noticed that my zoom lens thinger is


Get Rechargable batteries with charger of good company and try it. Your problem is discharged/ outdated batteries. ... Canon PowerShot A510 Digital Camera

Canon powershot sd870 is wont shut the lens.. appears the error lens restart camera thing... it happened once but it fixed itself after not using it for a while but now it's back and worse, its pretty much stuck and something sounds loose inside if i shake it a bit... i dont know about the warranty but i think im no longer within that period... also i live in mexico so... if you send me to a service center in the us, not gonna work :S please help ):


I know you're not in the US but try www.camerasandparts.com I don't know if they'll offer you service from where you are but in the US, there the ones for service on the Canon Powershot models. That problem is $79 for everything, parts and labor an ... Canon PowerShot SD870 IS Digital Camera

Zoom error Today after using my camera for awhile the back screen displayed "zoom error" and a little sound whirled. Then the camera shut off by itself. I turned it on and off a couple of times, but without success. The lens is extended and will not withdraw back into the camera. I have taken out the batteries and re-inserted them. Finally, I gently pushed the lenses back to the body of the camera (as they seemed to be trying to go back to the camera), I am still getting the zoom error reading a


You may be true that sand must be creating this problem, as this happens very often. the sand enters into the lense assembly, creating friction in the movement. if this has happened total dismantelling and cleaning of the lense assembly will solve t ... Olympus Camedia C-350 Digital Camera

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can still view all the pictures i took from the camera but cannot take pictures anymore coz of the lens wont open. i tried initializing the camera by going to set up it didnt work..msg error said turn the camera off and on again and i did but didnt work either many times i tried please help thnks!


The problem is\015\0121- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go ... Sony Cyber-shot DSC-N2 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.5860 seconds