Having problems with your Canon PowerShot SD800 IS / IXUS 850 IS Digital Camera ?

Ccd problem with canon sd800 IS

\015 Hi, I've had my camera for 19 months and it's worked great 'til just the other day when the screen got distorted and, at times, faded to black. I lightly tapped the corner and the image came back, but that only worked once. The strange thing is that I can still view previously taken pictures perfectly on the screen. Any new pictures are really distorted. I baby my camera and have never dropped it. It looks brand new! I've read that Canon had problems with the CCD sensor connections in older model cameras. I'm thinking somethings loose. I've also read that Canon used to take care of this common problem regardless of warranty status. I've sent the camera in and just received an estimate of $138. I intend to call them and ask why. I've owned Canons all my life and am a bit concerned about the digital ones. Please help.\015

Answers :

All you can do is insisting that you have done nothing to damage the camera, and that you have used always the camera following user manual instructions.
Try escalating the problem at Canon customer support and talking with an higher representative (they are called second lines, and third lines). If you succeed in talking to a manager, they may acknowledge that this was a factory defect and cover the repair.

Regarding the well known CCD sensor issue, in theory this does not concern your camera, as your model is not listed on the updated advisory, here. Canon will refuse covering from start if you insist on this ground.

Try getting a manager at phone, and insist that you made regular use of the camera CCD is a part that is rarely damaged by the user, unless you smashed your camera.


All the best and good luck .

G.
Did you ever put the camera in your pocket? if so that is how they always get cracked, this is the LCD display screen, CCD refers to the light sensor that captures the image inside the camera body..
Repair Help & Product Troubleshooting for Canon PowerShot SD800 IS / IXUS 850 IS Digital Camera

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