Having problems with your Canon PowerShot SD800 IS / IXUS 850 IS Digital Camera ?

Lens is partially still stuck out........lens cover open and I have tried gently twisting, hitting side etc.....still does not retract.


Answers :

Fixing a Lens Error on a Digital Camera
\012


\012

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
\012

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
\012

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
\012

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
\012

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
\012

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
\012

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
\012

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
\012

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
\012

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
\012

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
\012

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
\012

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Repair Help & Product Troubleshooting for Canon PowerShot SD800 IS / IXUS 850 IS Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Lens is partially still stuck out........lens cover open and I have tried gently twisting, hitting side etc.....still does not retract.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon PowerShot SD800 IS / IXUS 850 IS Digital Camera

When i turn on my camera the lens trys to come out but then it gets stuck and goes back in; the screen says "turn the power off and on again" but when i do the same thing keeps happening over and over. The camera has one big rechargable battery so i can't just replace it. I've tried doing the reset, and I've tried tapping around the lens ad hitting the sides or bottom of the camera but nothing has worked.


Here is a very reasonably priced quote for repair; https://www.teleplancamerarepair.com/quote/cart.asp?iProbID=5&mo=358\0 ... Sony Cyber-Shot DSC-S40 Digital Camera

Polaroid i531 I purchased a polarioi531 (white) about 1 year ago every since i have had it , it has been nothing but a headache, the lens gets stuck and you have to fix this yourself, i have had to do this several times , on the last try the lens would not retract on the outside but the inside one did , as i was trying to fix this problem the inside lens came off and the outside one is still stuck out, i contacted customer support and they have informed me that since i tryed to fix the problem m


Thank god some one beleaves polaroid is **** too. ... Polaroid i531 Digital Camera

Lens trouble My lens will not come out entirely on my camera, for when I push the button to turn it on, the lens tries to completaly come out but then quickly retracts back halfway and remains stuck about halfway open. The screen is black and the light flashes red everytime I turn on the camera, along with a noise of something stuck. I have tried using that little button that someone told me was the reset button, along with plugging it in, and charging it. None of this has helped me with fixing


Appears to be a repair issue... lens track may be off ... Olympus FE-280 Digital Camera

I have a FE4010 camera. Whenever I try and turn on the camera, the lens barrel comes in and out 3 times and then retracts and the camera shuts off. I assume it is sand because after using it in somewhat sandy conditions this happened. I've tried tapping and twisting when I can hold the lens and stop it from retracting, but nothing works. Any ideas besides taking it apart?


HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, you will need to ... Olympus FE4010 Digital Camera

My FE-360 keeps shutting down with the lens stuck out. When you try and turn it on you can hear the lens trying to retract but it stays stuck out and the camera makes a bleeping sound. I have noticed that if i open and close the battery cover whilst it is making this bleeping noise, the screen comes to life. All of the menus can be accessed and options changed but the picture seen on screen is very poor quality and the camera will not take a picture. As soon as you press the capture image butt


Your camera has a lens error, this\015\012 is such a common fault that I hop ... Olympus FE-360 Digital Camera

Lens stuck I had been turning my Sony Cyber-shot DSC W50 off and on a few times, when suddenly as I went to turn it off, the lens got stuck and couldn't retract--just made this horrible mechanical noise like it was trying to do so but something was awry. Then this message comes up on the screen "Turn the power off and on again." I do as asked. Nothing. I take the (fully charged) battery out and see if that does the trick. Nope. No matter what I do, the lens will not retract, regardless of how ma


I have a Sony Cyber-shot DSC-W30 and my lens was stuck after a trip to the beach. As you turn on the camera, gently tap the bottom of the camera on a hard surface (i.e. a hard cover book). You could also use an air-duster spray to blow out any grai ... Sony Cyber-shot DSC-W50 Digital Camera

Lens is stuck and tries to go down. i fixed it by twisting it down once but it did it again. the zoom is acting weird too and it says to turn it on and off every time i try to zoom.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Sony Cyber-Shot DSC-L1 Digital Camera

Hi, My Sony w5 recently developed a problem with the lens. Namely, when I tried to turn the camera off after using it, the lens retracting mechanism got stucked, The lens is still stucked and lens remail as it is shutter not close the camera is working properly. Can it be repaired ? Thank you, India.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Sony Cyber-Shot DSC-W5 Digital Camera

2yrs ago I my Tl205 hit my door gently the lens was stuck out I pushed it in now it wont turn on it gives me a green light sound then turns off immediately I have the ability to get to the menu screen & view pictures I just cant take them b/c the lens is stuck How do I fix this? plz help!


The gears have probably been knocked out of alignment in the lens, and it will require somebody with the experience to try and correct the problem. ... Samsung DualView TL205 Digital Camera

Hi my son's camera has an issue. It will not power up at all, the lens is stuck out. I have been and tried a new battery, that did not help. The service person tried to gently pull the lens out, as sometimes this works - did not work?? Any ideas?


Good day,This is a common problem and sometimes can be fixed.Please see details on my tip on how to fix this error here:ht ... Olympus FE-20 Digital Camera

Zoom Error Okay, I've looked all over this thing on how to fix the zoom error and nothing seems to work. I have a finepix a205 and the zoom is extended and won't retract. No matter what I do I can't get it to go back in. I've tried turning it on and tapping gently and that doesn't help. I've also tried the can of compressed air and that didn't help at all either. Any other ideas? The thing is this isn't my camera and I have no idea how but one day it just wouldn't work and it hadn't been


Use new baterai and, if your motor lens is good condition, your lens will be retract inside that hole... ... Fuji FinePix A205 Digital Camera

My camera is in great condition and I'd hate to spend the money to get it fixed. It seems like everything else is working except for the lens...which is a big one! It never reads "ERROR" its just that the lens will not focus. It makes a noise when it is turned on like it is trying to focus. Even when I slightly hold the shutter button it makes a strange noise trying to focus but cannot. Any ideas of what I could do? I have air dusted it, gently pulled and twisted lens, restarted and recharge ba


First of all...stop telling yourself the camera is in great condition...obviously it's not. Now, try these:\012Fixing a Lens E ... Canon PowerShot SD770 IS / IXUS 85 Digital Camera

My samsung TL220 camera's lens got stuck and wont retract and everytime i try turning on the camera it shuts off immediately. Please help on how to retract the lens and gt my camera to work again.. thank you


... Samsung DualView TL220 Digital Camera

Dropped my camera on soft dirt which ,when it hit, bumped the corner of the lens casing. The Camera was on so the lens was out abit. Now, when turning the camera on, the lens won't retract or zoom out....I can hear the camera trying to retract the lens for maybe 6-8 seconds and then the on-screen msg "Lens error' appears.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Nikon COOLPIX P80 Digital Camera

Dead battery? I have been searching everywhere for help on this problem and so far, no luck! My camera will turn on but as soon as it does, it shuts itself off again. The lens is stuck in zoom mode and won't retract. I tried charging the battery but every time I try, it will only charge for about 5 minutes and then says the charge is full. Is this a problem with the battery? Charger? Or is the battery fine and it's a problem with the camera? Any suggestions?


Ugh. I have the EXACT same problem!!!!! It's extreamly annoying. When I turn my camera on it turns on, you see the polaroid screen, and theres this buzzing sound? and then it turns off. I'm so frustrated and don't know what to do. Should I take it in ... Polaroid T737 Digital Camera

I have a Canon IXUS 8015 digital camera with the lens stuck out. I've tried everything I've read on websites to fix it, from pushing the lens in, lightly banging the side where the USB goes in, battery in and out, turning the lens to re-align the pins, but nothing seems to wrk - is there anything else I can try?


I too have had this problem,i sent it to be repaired and 4 months later it came back,then 2 days later it don eit again,so i took it apart,then i happened to have a compressor then blue everything out ,turnin it of and on until i tworked then blow ev ... Canon IXUS 80 IS Digital Camera

Lens problems I recently purchased a Kodak Z7590. I have only used it a couple times. My daughter set it on the couch (still on). When I sat down beside of it the camera slid down behind the cushion. I didn't notice it till I stood up. Now the lens will not retract. The lens appears to be extended all the way and has a slight tilt to it. When it is turned on it sounds like it is trying to work, same when it's turned off. I tried to twist the lens as it was powering on and off to get it t


This is a simple fix. Take the lens and with slight pressure, pens the lens until it's straight. It will make a clicking sounds and lens is lined up and will retract. ... Kodak EasyShare Z7590 Digital Camera

Work issues my camera makes 3 beeps then shuts off !!!!!! I tryed to use gentle pressure with the camera face down on a towel covered table and turn on to see if the camera tries to retract the lens. it still wont work!!!!!!!!! AHHHHHH SAVE MEEE!!!!!!


Jammed or off the track, try rotating the lens if it rotates out, maybe the middle coller part, or take it apart and see if you can see the fault. No other options, sorry. SO many lens problems with this design, too bad. ... Samsung Digimax S500 Digital Camera

Nikon Coolpix s220...Lens Error. Camera was dropped from like 5 inches. Immediately received the error message screen. The lens is stuck all the way out...I have tried to do some of the above and while twisting the lens slightly got it to take pictures again, I think it may have done more damage because its still makes a buzzing noise when I turn it on and there is black on a portion of the screen like the cover is partially stuck (inside the camera).


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Nikon Coolpix 2200 Digital Camera

Stuck :( my kodak easyshare DX6440 is stuck. The lens wont retract and whenever i turn it on, the little green light flashes, but then makes a few buzzing noises and turns red. Ive tried new batteries, but it still wont work... what should i do?


I concur. The camera will be "beyond economical repair," and the 10% offer does little for customer loyalty. ... Kodak EasyShare DX6440 Digital Camera

LENS ERROR my nikon s210 is giving a lens error. I have tried the light tapping, slightly pulling on lens, and many others with no response from the camera.HELP? i got that lens error coming up after i dropped the camera, but i was suprised it did any damage because it lightly hit a soft chair then i caught the camera before it hit the ground, seems extremely fragile to me! the lens was stuck out but then i pushed and wiggeled the lens, turned it off and on and the lens went back in and the lens


You are basically right. Its basically as easy to replace as it costs to repair, unfortunately those are your options. You could inquire as to an estimate to make your decision easier, or locate an independent repair shop as they may be cheaper. The ... Nikon Coolpix S210 Digital Camera

I recently went to the beach and took my Olympus fe-46 camera. Upon my return home, I tried to turn it on and the lens became stuck. Basically, it won't retract and I'm assuming something is stuck in the lens. What can I do?


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Olympus FE-46 Digital Camera

Lens stuck out No display No link to computer but will charge battery. Only way to power off is remove battery. Numerous key holds when power on result in no change. View lott's on FixYa. Try gentle but firm exercise of barrel, left right with success when some inward movement felt. Insert battery, power on, screen display yes, take picture yes [onboard memory as no SD installed for tests]. Will update if problem comes back. Gentle but firm is the key, good luck.


... Samsung HZ35W WB650 Digital Camera

I have a cannon camera, my boyfriend dropped it with the lens extended and now whenever I try to turn it on I get a message saying that there is a lens error and the camera will shut down. I have tried a couple of answers on this website, but most have to do with a lens that is stuck out, mine will still retract back and forth if you smack it on your hand. My problem is when you power it off and back on the error shows up and the lens will not extend then. Any suggestions are greatly appreciate


... Canon PowerShot SD1300 IS IXUS 105 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.1479 seconds