Having problems with your Canon PowerShot SD850 IS Digital Camera ?
The screen reads, "lens error, restart camera"
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
Canon SD900 My lens is stuck out, and everytime i try and turn on my camera it makes a grinding noise and then reads on the screen, "lens error restart camera" How do i restart the camera? And how do i make the lens not stick out if the camera is off? Thanks for your help!! C
First off, see if Canon can help you. If not, the following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try:\015\012 ... Canon Digital SD900 / IXUS 900 Ti Digital Camera
I dropped my camera and the lens won't retract. The screen reads lens error restart camera. Even though I have removed the battery to restart the camera, it won't correct its self. The lens stays out.
When you reset the camera you should be able to hear the gears of the camera lens turning. The problem is that the lens is out of alignment so the lens can't slide back in. As the gears are turning, straighten out the lens (you might have to try forc ... Canon PowerShot SD750 / IXUS 75 Digital Camera
Lens error Hi My Powershot SD4000IS developed a problem after taking it out 4 wheeling.(in a bag, semi protected) a few days later, the lens front cover would not open all the way and I got a black shadow on top and bottom of the picture. Then I took several pictures that are normal and finally the lens will not extend any more and I get a note on the screen that reads : Lens error Will shut down automatically Restart Camera. What could be the problem, could it be dust??
It could be dust, or it could be other things. \012Try the procedure in this tip. ... Canon SD4000 IS IXUS 300 HS Digital Camera
When hitting power button on the lens will not open and extend out from the camera. I get a message on the screen that reads: Lens error restart camera. Does anybody know how to fix that and get the lens to open up?
Try these procedures. ... Canon PowerShot A560 Digital Camera
The screen reads "lens error, restart camera. I can not get the lens to retract. I can not get the power to stay on. The cannon screen shows up momentairly - but fades to black and the message appears.
Remove the battery, let it sit for at least 2 hours, then put it back. \015\012put the batteries back, then gentle push the lens sideways to free its stuck part. if the error still occurs and the lens is not retracting, consult the\015\012warranty f ... Canon PowerShot SD1000 Digital Camera
I was taking photos when suddenly my Canon PowerShot SD 1300 IS IXUS 105 read "Lens error. Will shut down automatically. Restart camera." Then the screen went blank. The lens will not retract. I cannot do anything other than turn the camera back on and get the same message. I've never had this problem before.
There is something wrong with your lens barrel. It can be anything from some sand/dirt that got inside in which you try using some canned air to blow out the particles while continually turning it on and off. Usually what it is from is the camera bei ... Canon PowerShot SD1300 IS IXUS 105 Digital Camera
Lens error my canon IXUS 860 IS is having a lens error problem. firstly, the lens cant retract back and when i try to switch it on, the screen will say 'lens error, restart camera' so how do i restart the camera?? i'm currently overseas and although my camera is within warranty, i cant possibly send my camera back to the original country for repair. is there any DIY method?? i'm an amateur at cameras so i do not wish to try any method that may further make the problem worse. thank you for your h
This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Canon IXUS V2 Digital Camera
Lens error, restart camera telephoto lens is stuck in zoom position and won't retract, so when i turn on camera, screens says "lens error, restart camera", but it won't restart...just keep coming up with same error message
Hello mnickoliThis is a fairly common error especially with the A560.This either means that something is jamming the lens , or that the\015\012lens sensor is faulty. This is a very , if not the most common problem\015\012with modern digit ... Canon PowerShot A560 Digital Camera
Lens problem Zoom lens is stuck in ON position, and when I press Power button, screen reads, "Lens error, restart camera" accompanied by strange whirring sound from lens. Please help! On vacation, and photos are needed! Thanks.
The lens needs replacement.\015\012for reparing estimates cost of camera\015\012http://www.advancecamera.com/repair ... Canon PowerShot SD1000 Digital Camera
Lens error I tried to turn off my camera, (Digital Ixus 60) and the lens froze halfway closed. When I tried to restart the camera, an error comes up on the screen, saying LENS ERROR, RESTART CAMERA. I had this problem before on this camera, but while it was still under warranty. I sent it to be fixed, but now it seems the problem isn't fixed. Is there anything I can do now?
The only thing is, is that it is past it's warranty. THE WARRANTY ONLY COVERS DEFECTS, AND FACTORY ERRORS. \015\012\015\012IF THE LENS DOESNT GO BACK IN, THEY CANT FORCE IT AND YOU PAY THE FULL COST OF THE ENTIRE LENS BEING REPLACED AND T ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera
Canon Power shot SD950 IS Digital ELPH camera lents will not extend on back screen it reads lens error restart camera camera was in use the previous night testing a flash unit and was not knocked etc thanks for your help jk mc darby
See http://www.fixya.com/support/r13011856-lens_error ... Canon Digital Cameras
My Camera When I turn on my camera (canon power shot A420) the LCD screen is blank and reads 'Lens Error, Restart camera'. Can you please help me resolve this problem! Thank you
Try gently turning an knocking the cameras lens..i had the same problem an all it was,was the rubber protction guard had got stuck which is why the lens would not retract back into its position.so try twisting the lens gently or tapping it.well thats ... Canon PowerShot A420 Digital Camera
Lens error My zoom will not work. I can take pictures if I don't zoom, but as soon as I try to zoom in, the screen goes black, the camera beeps a few times and a message that says "lens error, restart camera". However, upon restarting the camera, nothing changes - it still won't zoom!. Also, when turning on the camera, when the lens first comes out...it sounds funny, like it is puttering. Help?
Powershot S3 IS: lens error message, lens juddering on startup but not \015\012coming out. Tried all tricks on internet without success, so decided to \015\012dismantle camera. Localised fault to optical position encoder on first \015\012transfer gea ... Canon PowerShot S3 IS Digital Camera
Canon sx200 is, lens error restart camera, after taking some pics I wanted to delete them, so after deleting one picture I've got black screen and the message "lens error restart camera" and the camera turn off by itself. And there is no way to operate the camera after restart because it's showing me the same message as above mentioned.
HelloThank you for using FixYa for your problemAlways check the batteries first but if is it still giving the same fault, your camera is faulty. It should be taken to an authorized repair centre for a repair ... Canon Digital Cameras
Lens Error When I turn camera on, green light flashes and a message comes on screen: Lens error, restart camera. The lens is permanently out. Have not dropped camera, don't know what's happened and am not very technical so don't even know how to restart camera! Can't find anything in the Basic User Guide to help me.
It is just telling you to try to turn the camera off and back on. This usually doesn't self correct and will need to be serviced. I would call Canon for support and see what the options are for service or upgrade.Hope this helps! ... Canon PowerShot A460 Digital Camera
I have a canon A1100 and when I turn it on the screen reads "lens error restart camera". I have turned on off a few times but it still does not work. From the sound of the camera it seems like a mechanical problem.
The problem is that there may be some dust in the gaps near to the lens and so it wont come out and it gets jammed and due to this the sceen becomes black..\012solution: just blow over it or vaccum it.. ... Canon PowerShot SD500 / IXUS 700 Digital Camera
The lens remains out and when I power it up it beeps 6 times and reads on an otherwise black screen, "lens error, restart camera."
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Canon PowerShot SD600 Digital Camera
My lens will not come out. When I try to turn it on the screen reads, "Lens Error, restart camera" Why is it doing this? It's practically new.
See http://www.fixya.com/support/r13011856-lens_error ... Canon PowerShot A95 Digital Camera
Lens problems I am deployed and I sent my camera to my wife and she has managed to brake it, I was hoping to get some help on this problem: When off, the camera lens is in the position as if it were being used. When turning the Canon Camera Powershot A530 on, the Canon logo screen comes on as it should. Following the blue logo screen is 2-3 rapid beeps made by the camera and a black screen is shown with the words, "Lens error, restart camera". Immediately after showing this screen for five
Try opening your camera, check the lens gear if its teeth are\015\012complete. If so, check if something stucks on it. Its much better to\015\012bring your camera to an authorized service center to re timing your\015\012lens track... ^_^ ... Canon PowerShot A530 Digital Camera
I have a canon ixus 900Ti. I turned it on yesterday and the lens came out as normal. when i went to take a pic the camera shut off but the lense never retracted. when i turned the camera back on the splash screen came on, followed by a series of beeps and then and error message saying "lens error, restart camera". restarting has not solved the problem. its like the lens is stuck out. hope you can help Regards Liam
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Digital Cameras
My canon camera Ixus 8515 has an error when turning on (after some 'stuck' noises) that reads 'lens error, restart camera'. The lens is not retracting. The camera has not been dropped. Was working fine one minute, then camera appeared out of focus the next. When I turned camera off then on again, error appeared. Lens won't go back in. Have not tried forcing it as yet.
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you wi ... Canon Digital SD900 / IXUS 900 Ti Digital Camera
My camera worked fine one day, then it was in my purse. When I went to use it the light was on and the screen said there was a lens error. Everytime I try to turn it on now it makes a grinding noise and refuses to open and then closes completely with the lens error reading For no reason my camera (Nikon coolpix model S210) doesn't want to work with the term "Lens error" and lens won't come out WELL YESTERDAY MY NIKON COOLPIX s210 DIGITAL CAMERA WAS WORKING PERFECTLY FINE THEM I GOT UP TO TAKE P
\012\012try these:-\012\012\012connect it to pc and on it\012vaccum the barrel of lens\012changing mem. card and batt. for 2min. ... Nikon Coolpix S210 Digital Camera
My canon IXUS 860 IS is having a lens error problem. firstly, the lens cant retract back and when i try to switch it on, the screen will say 'lens error, restart camera' so how do i restart the camera??
Here are some troubleshooting steps for your lens error problem. And here's a video summary of those steps: ... Canon IXUS 860 IS Digital Camera
Lens it had a low battery light, then after taking last picture, the screen went blank and the lens stayed out. when i hit the on/off button it says on the screen, lens error, restart camera? how do you restart camera?
MIne is doing the same thing. I'm pretty sure in my case it is because sand got stuck behind the lens and the lens can't retract properly. ... Canon PowerShot A460 Digital Camera
It has a lens error. Everytime the camera is turned on it beeps and clicks constantly. It eventually shuts off after displaying "Lens error, restart camera." on the screen.
This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Canon PowerShot SD1100 IS Digital Camera