Having problems with your Canon PowerShot SD870 IS Digital Camera ?

Lens Error - Restart Camera : Lens remains in extended position.

\015 Canon Powershot SD870 IS. I powered the device and got the error message "Lens Error, Restart Camera". I've taken the battery out (its fine), reinserted the battery and powered the camera back on...and I continue to get the same error message. The lens remains in the extended position. Any suggestions?\015

Answers :

Hey,
\015\012
\015\012I had the same problem as everyone else regarding the error that would pop up stating that there was a lens error. I had the camera in my pocket when I went to a hockey game, pulled it out to take a picture, and it didn't work. Needless to say I was pissed because I expected far more from Canon. I was just about to go and buy a new camera, and figured that I would try to troubleshoot the problem and stumbled upon this site. Someone suggested turning the camera on and off while twisting the lens, so I figured it couldn't hurt to try it.
\015\012
\015\012Before trying this, my lens would not retract all the way, the cover would not shut, the image was blurry, and I could not zoom in at all or the camera would show the error.
\015\012
\015\012So, I tried the "twisting" solution, and it wasn't working, but I think I was being too delicate with it. I put a little more pressure on it and gave it a good twist. There was a clicking noise as others have said, but in the end, it worked after about 2 or 3 minutes of messing with it. No my lens goes down, the cover shuts and its clear as a bell. Not sure if this is a recurring problem as it appears to be a common problem, I fully suggest trying this before you send it off to get it fixed for a ridiculous amount of money.
\015\012
\015\012Best of luck
I got the same problem..where the outer lens extension would not retract fully back into the camera.  In my case, the camera was not dropped.  It is some how jammed by my kids playing around with it.  I did not see how they broke it.\015\012
\015\012The symptoms:\015\012
\015\012*The lens would turn when powering on and off but the small ring would not retract back into the camera as it is powering off.  \015\012
\015\012*The cover also will not close.\015\012
\015\012*I still can use the zoom but as I zoom in all the way(the rings extend as you zoom and retract as you zoom out.)  I will eventually get a message on the lcd saying "lens error, camera need to restart." then the camera would power off.\015\012
\015\012*I realized that the lens is not aligned horizontally as it should once the len became stuck.\015\012
\015\012The fix(might not work for camera that is dropped.):\015\012
\015\012I figured that the camera is trying to turn the lens(I force it by doing the zoom in and out) but couldn't do so physically when the operation reach certain point.  \015\012
\015\012So I tried as the previous post suggusted but also give it some twist on the stucked portion while turning the camera on and off.  Be careful not to apply too much pressure since you can break it more.  Although I heard some clicking noise as I was turning the smaller ring that is housing the lens.  I was trying to realign the lens and turn it back to its original alignment which horizontal.  Some how doing that I managed to get the lens covers to close first.\015\012
\015\012At this point I am still not able make it retract back all the way in as it is powered down.  I then try to give it some pressure as the bigger ring retract all the way in and at the same time turn and push the smaller ring until it hit or realign the trigger inside the ring.  After a few more tries the lens retracted back it.  I do noticed the lens is in perfect horizontal position as it retracts back and flush with the body of the camera.  \015\012
\015\012It might be that there is some track mis alignment as the others suggusted.  Some how the lens will not retract(no matter how hard you push it) if it did not grip on some internal mechanism(sensor, or trigger..I can not confirm this since my knowledge is limited and failed to disassemble the entire camera.  Please let me know if you are able to successfully disassembled the camera without breaking it and post the steps if possible.)\015\012
\015\012Good luck and don't smash it! \015\012
\015\012
\015\012
\015\012
Repair Help & Product Troubleshooting for Canon PowerShot SD870 IS Digital Camera

Tips for a great answer:

- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.

Suggested Questions/Answers :

Lens Error - Restart Camera : Lens remains in extended position.


I had the same problem with the same camera. Ended up twisting the lens by hand back and forth while powering the camera on and off till the lens pins finally realined and let it close properly. Took alot of patience and care but has worked since. Us ... Canon PowerShot SD870 IS Digital Camera

Lens Error - Restart Camera : Lens remains in extended position.


Hey,\015\012\015\012I had the same problem as everyone else regarding the error that would pop up stating that there was a lens error. I had the camera in my pocket when I went to a hockey game, pulled it out to take a picture, and it di ... Canon PowerShot SD870 IS Digital Camera

Lens error My daughtor droped a Canon PowerShot A570 IS on the floor an now its broken: Lens remains extended and open, at switching-on the Error "lens error, restart camera" apeares on the LCD Screen, the Lens moves a little bit, and the camera shuts off after some seconds. Any Advise how to self repair it? Regards Peter


Hello folks,\015\012\015\012I hate to be the bearer or bad tidings but you have all suffered from what is probably the number one affliction of digital cameras - the deadly child drop :-(\015\012\015\012In almost all cases the ... Canon PowerShot A570 IS Digital Camera

Camera fallen with extended lens position. Lens stuck open and while turning on the camera it is giving error Lens error restart camera


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Canon PowerShot SD850 IS Digital Camera

Lens error when i turn off my camera, the lens fails to retract and i get a screen that says, lens error, restart camera. Can anyone explain this. When i try to turn cmera off/on the lens remains extended. It does take pictures.


On Fathers Day, 2006, I received a Canon PowerShot SD700 IS, and it has served me well. Just before Father's Day, 2012, my young son dropped my precious PowerShot on its lens onto a wood floor, causing the smallest ring at the end of the lens assemb ... Canon PowerShot SD700 IS Digital ELPH / IXUS 800 Digital Camera

My daughter was using the camera and she said the lens was stuck in the extended position so she pushed the lens back in ... Now when I try to turn it on an error comes up saying 'lens error restart camera


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \015\012probability is t ... Canon PowerShot SX100 IS Digital Camera

My Canon PowerShot SD850 IS has a lens that is stuck in the extended position. I get a screen that says lens error, restart camera, but when I try to connect to the software, I get a screen on the computer telling me the computer cannot detect the camera. Battery is freshly charged, and I get the little yellow bird picture on the camera when I turn it on. It beeps about 4 times, and then turns off. Is there a safe way to get the lens to retract?


Don't play around with that lens, you can do more damage to the camera and focus with some of the stuff people tell you to try. Your camera just needs to be serviced and you'll be working great again. The shop that specializes in service for the powe ... Canon PowerShot SD850 IS Digital Camera

Lens error, restart camera telephoto lens is stuck in zoom position and won't retract, so when i turn on camera, screens says "lens error, restart camera", but it won't restart...just keep coming up with same error message


Hello mnickoliThis is a fairly common error especially with the A560.This either means that something is jamming the lens , or that the\015\012lens sensor is faulty. This is a very , if not the most common problem\015\012with modern digit ... Canon PowerShot A560 Digital Camera

I have a small Panasonic Lumix DMC-TZ5 camera. After fully charging the battery I am all of then sudden getting this error message :"please turn camera off and then on again." When the camer is OFF the lens is extended and open. When I move the camera to ON the lens moves in to the closed position closes, then reopens, extends, tries to focus, is unable to and the error message appears "Please turn camera off and then on again" This cycle just repeats. The lens is able to extend it is not st


Hi,Checkout this tip about digital camera error messagesLens Errorfix for Digital Cameraheatman101 ... Panasonic Lumix DMC-FZ7 Digital Camera

When i try to turn my camera on it says "lens error, restart camera" but when i try to restart the camera it just repeats the error message. Ive plugged the camera into the computer, I've tried taking out the battery and memory card nothing changes. the lens will not extend or open"


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you wi ... Canon PowerShot SD1100 IS Digital Camera

Lens Problem Hello, I'm Kento from the states. I purchased the CASIO EX-Z700 series. However, I accidentally dropped the camera when the camera was on and the lens was extended. It makes a grating sound, and the monitor screen said "Lens error". Now, the camera is turned off with its lens extended. When I see the lens from the top, the lens position is more concentrated to the right, and the gaps between each lens is bigger on the left hand side of the lens. I sincerely hope this would help y


Hi Kento,Thanks for accurate description, the problem is cristal clear.As often happens the lens had been damaged by the shock.All you can do is trying gently to push the lens inside with your finger while turning ... Casio Exilim Zoom EX-Z700 Digital Camera

I took my camera to the beach, took a picture and put it back in my bag. I then took the camera back out to take another picture the lens extended but then it went back in again it went to go back out but stopped and a loud beeping noise started and a message saying lens error restart camera. I don't know how to restart the camera and if that means turning it of then on it still doesn't work. What can I do now?


If your camera went into "standby" mode, the lens retracted and you may have thought it was off. You put it into the bag and slight pressure on a button reactivated it and the lens tried to come out but may have been prevented by something in the bag ... Canon PowerShot A480 Digital Camera

Lens error, restart camera is the error message I get when trying to turn on the camera. The lens will not fully extend and just starts to wiggle back and forth then I get the error message when the screeen gos black. help!


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Canon PowerShot S3 IS Digital Camera

I have a G9 camera. I woke up this morning and the lens was extended. I tried turning it on ans it says "lens error, restart camera". The instruction manual does not give me any options on how to restart the camera. I have take the battery off and putit back on. It still won;t work. I purchased the camerain Feb of this year. Help I need to use it this week


Unfortunately a lens error means the lens is damaged in some way, and will usually only work after repairs by Canon...Give Canon a call they may have more specifics on how to fix this, but expect to be shipping it in.Support p ... Canon Digital Cameras

Lens problems I am deployed and I sent my camera to my wife and she has managed to brake it, I was hoping to get some help on this problem: When off, the camera lens is in the position as if it were being used. When turning the Canon Camera Powershot A530 on, the Canon logo screen comes on as it should. Following the blue logo screen is 2-3 rapid beeps made by the camera and a black screen is shown with the words, "Lens error, restart camera". Immediately after showing this screen for five


Try opening your camera, check the lens gear if its teeth are\015\012complete. If so, check if something stucks on it. Its much better to\015\012bring your camera to an authorized service center to re timing your\015\012lens track... ^_^ ... Canon PowerShot A530 Digital Camera

Lens wont extend, lens error restart camera


Try these procedures. ... Canon PowerShot SD600 Digital Camera

How to restart canon ixus 70. Get an error message saying ''Lens Error. Restart camera.'' Lens won't extend.


Your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside the camera\015\012which can prevent the full power of the batteries from flowing into the\015\012camera. Try this free fix before you do anything else: r ... Canon Digital Cameras

Lens barrel is stuck in the out position on my Canon Powershot SD1100 IS. Error message reads: "Lens error, restart camera". To my knowledge the camera has not been dropped and the barrel seems to be properly aligned. Any suggestions would be greatly appreciated. Thanks


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Canon PowerShot SD1100 IS Digital Camera

My daughters Canon PowerShot SD750 has the lens extended and stuck, turning on the camera gives a lens error message and atates to restart camera. have tried this numerous times and no help. Camera was never dropped, was just using one day, took some pictures, then the following picture I was taking lens stuck open.


Hi. This is an unfortunate mechanism failure. You can try to reset the micro board by removing the batteries for 3 mins. If that reset doesn't work, the actual lens sensor will continue ... Canon PowerShot SD750 / IXUS 75 Digital Camera

The lens on my sd600 won't open when I turn the camera to picture taking position. Screen goes black and message says ''lens error, restart camera''. I have to go back to view mode and then turn camera off and on again in order for partially opened lens to retract fully and close.


Fixing a Lens Error on a Digital Camera\015\012\015\012This has to be THE most common failure mode for a digit ... Canon PowerShot SD600 Digital Camera

Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned. Sometimes this can be fixed playing with the lens during extraction or ... Canon PowerShot SD850 IS Digital Camera

Hi there, I have a Canon IXUS 90 IS - the lens is extended out and won't retract when pressing the 'on' button. The camera only makes a 'turning sound ' from the motor ( I asume the motor), but the actual display in the back reads' Lens error, restart camera' The nearest camera specialist for Canon are a good 600 and 1400 km's away respectively ( I live in Durban, South Africa)so would like to rather try fix this myself before paying, most likely a similar amount to buy a new camera. Any suggest


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon PowerShot SD790 IS/ IXUS 90 IS Digital Camera

Dropped my camera accidentally, and it landed on lens when it was extended. The outer lens appeared crooked and wouldn't move - straightened it but tt won't return to wide function, and now i am receiving a lens error, restart camera message - lens appears to be stuck - can it be fixed or do I need to buy a new one


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional.Use\012\012\012\01 ... Canon PowerShot A560 Digital Camera

"Lens error restart camera" However you can hear the motor trying to extend the lens out but lens moves fractionally in and out then shuts down. Also when turned on to view images (green light) the motor still is trying to extend the lens same as in the start function switching to the left (amber light) have tested batteries even date lithium one also memory card. Can you offer any suggestions please?


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Canon PowerShot S3 IS Digital Camera

Upon turning on my camera the message 'lens error restart camera' appears against black screen. I've turned off the camera and have tried turning on again. Still same message. Prior to the above message, my camera displayed a message 'memory card error card locked' and I was not able to see view my photos. I took out the card to see if it was in a locked position to which it was not. Please help as I have vacation photos on this memory card!


Can't help with the camera- sounds like it has a fault.The photos, however, should be recoverable by putting the memory card into a card reader on a computer. ... Canon PowerShot SD1000 Digital Camera
  • Start your question with What, Why, How, When, etc. and end with a "?"
  • Be clear and specific
  • Use proper spelling and grammar
all rights reserved to the respective owners || www.lionebra.com || Terms of Use || Contact || Privacy Policy
Load time: 0.4179 seconds