Having problems with your Canon PowerShot SD940 IS / IXUS 120 IS Digital Camera ?

The error is Lens error, restart camera. If someone knows how fix it, please send me an e-mail : [email protected] Thanks, Moises


Answers :

Fixing a Lens Error on a Digital Camera
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This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
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The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
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A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
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Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
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The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
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Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
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Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
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Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
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Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
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Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
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Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
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Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
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Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Repair Help & Product Troubleshooting for Canon PowerShot SD940 IS / IXUS 120 IS Digital Camera

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Suggested Questions/Answers :

The error is Lens error, restart camera. If someone knows how fix it, please send me an e-mail : [email protected] Thanks, Moises


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon PowerShot SD940 IS / IXUS 120 IS Digital Camera

Canon powershot sd870 is wont shut the lens.. appears the error lens restart camera thing... it happened once but it fixed itself after not using it for a while but now it's back and worse, its pretty much stuck and something sounds loose inside if i shake it a bit... i dont know about the warranty but i think im no longer within that period... also i live in mexico so... if you send me to a service center in the us, not gonna work :S please help ):


I know you're not in the US but try www.camerasandparts.com I don't know if they'll offer you service from where you are but in the US, there the ones for service on the Canon Powershot models. That problem is $79 for everything, parts and labor an ... Canon PowerShot SD870 IS Digital Camera

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How do you fix 'lens error restart camera' I put it in my bookbag. I guess i threw my bookbag around and now i have this "lens error, restart camera." The lens froze halfway and it's staying that way. Please help. when i turn on my camera it says lens error, starts beeping, and then shuts off


WE WENT TO THA BEACH AND TOOK SOME PIC AND LATER THAT DAY WHEN WE WENT TO TAKE MORE PIC IT SAID LENS ERROR RESTART CAMERA BUT WE DON'T KNOW HOW TO RESTART THE CAM ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

How do you fix 'lens error restart camera' I put it in my bookbag. I guess i threw my bookbag around and now i have this "lens error, restart camera." The lens froze halfway and it's staying that way. Please help.


The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:\015\012\015\012 ... Canon PowerShot A560 Digital Camera

Lens problem I dropped my canon on a hard surface from about 2 feet. It will not close and I get the restart camera message... The lens are blocked and on the screen I have: Lens error...restart camera. What should I do ? I don't trust the services from my country and I wish to fix it my self but I need some help please ...


Sir this problem is most common one .but it needs to be done by\015\012sophisticated tools and well trained technicians.\015\012here whole lens system has been damaged.\015\012if lens(inner glass) is broken then it must be sent to a ... Canon PowerShot SD600 Digital Camera

I've switched my camera on and the lens won't open - it beeps and says at the bottom of the screen: "lens error restart camera". Any suggestions please? What does it mean by 'restart'?? thank you.


Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digital camer ... Canon PowerShot SD100 / IXUS II Digital Camera

When i switch on my canon SD1100 camera it read like lens error, restart camera. the lens is out and can't get screw back. plse help cos i got to use this camera on my birthday. its a lens problem and please help me fix it back.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that you will have to get it fixed by a professional. ... Canon PowerShot SD110 / IXUS IIs Digital Camera

Lens error please restart camera


You may have to send it in for repairs. But before you do, try the suggestions in this tip. ... Digital Cameras

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Try starting the camera in > playback or picture view mode,and then go into photo mode extend and retract the lens (zoom) return to picture viewing mode and press the power button to turn the camoff.In the future use the > button to ... Digital Cameras

My daughter dropped my canon ixus camera and now the lens will not retract - when I power it on it says 'lens error - please restart' - not sure what this means.


... Digital Cameras

Hello My Camera was dropped with the lens out,LCD screen message say's lens error, restart camera. this does not fix the problem. any idea's please


Slightly tap on the lens barrel while you power it on. I'm afraid that is all you can try at home. I suggest you take it for repairs, maybe they can fix it by just blowing compressed air in it and reassembling it?Don't try to repair it at ... Canon PowerShot SX100 IS Digital Camera

My Canon IXUS 130 camera is giving erro E32. after showing pictures for about 30 seconds it give error E32 restart the camera. i want to tell that i dropped my camera and lens was out of order. i have warranty thats why i fixed it from canon but now its giving this error please help me..


HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, you will ne ... Canon PowerShot SD1400 IS IXUS 130 Digital Camera

Powershotsd1000 problem I own the powershot sd1000 the camera when turn on has the lens stuck out and the the the display show lens error restart camera. Please let me know if you have any solutions I recharged the battery and it still does the same thing. here is my e mail [email protected] thanks


Hello!!\015\012\015\012\015\012\015\012Firstly switch off the camera\015\012\015\012press and hold the ok button and turn the camera on and off\015\012for few times\015\012\015\012whilst keeping this button depressed ... Canon PowerShot SD1000 Digital Camera

I put my camera in my backpack and the lens got stuck, it won't come out at all. When I turn the camera on it says "Lens error, restart camera". I've tried everything this site said to try but nothing has worked. My camera is a Canon Powershot A560. Does anyone know how I can fix it? Please Help!


Try these procedures. ... Canon PowerShot A560 Digital Camera

Lens error I tried to turn off my camera, (Digital Ixus 60) and the lens froze halfway closed. When I tried to restart the camera, an error comes up on the screen, saying LENS ERROR, RESTART CAMERA. I had this problem before on this camera, but while it was still under warranty. I sent it to be fixed, but now it seems the problem isn't fixed. Is there anything I can do now?


The only thing is, is that it is past it's warranty. THE WARRANTY ONLY COVERS DEFECTS, AND FACTORY ERRORS. \015\012\015\012IF THE LENS DOESNT GO BACK IN, THEY CANT FORCE IT AND YOU PAY THE FULL COST OF THE ENTIRE LENS BEING REPLACED AND T ... Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

Lens error When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks. Turn on the camera, camera shows a canon logo, then before turns off it said lens error, restart camera


\015\012\015\012I have a solution posted in doc "nikon s5 s6 lens cover error repair.doc"  uploaded on site http://www.esnips.com/web/papputatiyasStuff&n ... Digital Cameras

I used the Nikon D90 with Lens Kit 18-200 mm, and I also bought the new Lens call Nikkor 75-300mm. But when I connected the new one (Nikkor 75-300 mm) in my camera and took some pictures, after that I couldn't take more because it has F33 Error. I changed the Lens Kit that error disappeared. My problem is how to fix F33 error with Lens Nikkor 75-300mm in my camera. So, anyone know how to fix it help me please.


\012That's the Nikon error message for a lens with aperture ring set to something other than the minimum (i.e. highest number).\012\012\012The camera insists on controlling the aperture ring, and to do so, the ring must be set to the minimum ... Nikon D90 Digital Camera with 18-105mm lens

Lens Error I recently had a problem with my Casio QV-R4... every time I'd turn it on, the lens would retract and I'd get a "LENS ERROR" message on the screen. I talked to customer support and they told me that Installing the new version of their firmware, v1.01 would fix this problem. I've since installed the new firmware version, but I am still receiving the lens error. Has anyone else encountered this problem? Does anyone know how to fix it? Please help!!!


As solutions 1 & 2 indicate, lubing the gears works!! This is a great camera, so I hope all of the QV-R4 owners try this. I may become a maintenance item for the camera.\015\012 \015\012I have a few a ... Casio QV-R4 Digital Camera

Lens error my canon IXUS 860 IS is having a lens error problem. firstly, the lens cant retract back and when i try to switch it on, the screen will say 'lens error, restart camera' so how do i restart the camera?? i'm currently overseas and although my camera is within warranty, i cant possibly send my camera back to the original country for repair. is there any DIY method?? i'm an amateur at cameras so i do not wish to try any method that may further make the problem worse. thank you for your h


This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Canon IXUS V2 Digital Camera

How do i fix the camera because it tried the things you guys said but it still doesnt work..can you guys help me please..when i try turning it on it says lens error restart camera


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Canon PowerShot SD780 IS / IXUS 100 IS Digital Camera

I have a lens error and it says to restart the camera but i dont know how to do that. please help me fix this.


HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \012probability is that ... Canon PowerShot A480 Digital Camera

I'm getting a lens error code 122.1.0.0, what does this mean and how can i fix it, please help.


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Canon powershot sd750-When I try to turn the camera on it says lens error restart camera..any ideas on how to fix w/o sending away?


See Lens Error ... Digital Cameras

I got Canon PowerShot SD870 IS. The problem is when I zoom out had sound beep and message on screen" Lens error restart camera. Please help me to fix my camera


Try these procedures. ... Canon PowerShot A560 Digital Camera
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