Having problems with your Canon PowerShot SD970 IS / IXUS 990 IS Digital Camera ?

My IXUS 990 camera has fallen form a 1 ft hight and now lense is not going inside. I am surprised that this is treated by authorised canon repair agency as a broken lense reason. I saw the camera lense didn't had such hit that it will have problem. Now agency propose to change it at a cost of 200 Euro. Is it fair thing to agree?


Answers :

The lens/zoom mechanism has become misaligned. Its a series of tiny cogs and gears and one or more has slipped a tooth.
\015\012
\015\012Really and truly, it needs to be dismantled for repair. If you try tugging or pressing the lens, you'll probably make it worse. Even if it works, that will always be a weak spot.
\015\012
\015\012It looks like they're replacing new for old at your cost. They won't do it under warranty because it was dropped.
\015\012
\015\012A couple of thoughts come to mind.
\015\0121) Is it repairable locally and at what cost ?
\015\0122) Does your household insurance cover accidental damage ?
\015\0123) Can you get a new one cheaper any where else.
\015\012
\015\012If the answer to these is no, this looks like the best offer you're going to get.
Repair Help & Product Troubleshooting for Canon PowerShot SD970 IS / IXUS 990 IS Digital Camera

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My IXUS 990 camera has fallen form a 1 ft hight and now lense is not going inside. I am surprised that this is treated by authorised canon repair agency as a broken lense reason. I saw the camera lense didn't had such hit that it will have problem. Now agency propose to change it at a cost of 200 Euro. Is it fair thing to agree?


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