Having problems with your Canon PowerShot SD990 IS / Digital IXUS 980 IS Digital Camera ?

Communication error when trying to upload pictures to computer


\015 I have plugged my camera into my laptop using the white cable and the camera is showing "communication error'" on the screen - the laptop is not reading it. I also tried uploading the photos to my desktop computer and the same thing happened. Any idea how to fix this?\015

Answers :

Consider NOT connecting your camera to your computer.
The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program, such as Picasa.
Repair Help & Product Troubleshooting for Canon PowerShot SD990 IS / Digital IXUS 980 IS Digital Camera

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