Having problems with your Canon PowerShot SX100 IS Digital Camera ?

"lens error" error message

\015 I've got a "lens error" message displaying when I try to turn on my camera. What can I do to fix this problem. I cannot start my SX100, getting only "lens error - restart camera" message. The suggestion about turning or pulling the lens seem unworkable, since I don't see how to get a hold of the lens recessed inside the lens housing, which seems completely immobile.\015

Answers :

That's a fairly new camera, and is likely still under warranty. Contact Canon first to see if they'll help 1-800-828-4040 or 1-800-OK-CANON (1-800-652-2666).

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension.

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, or Canon will not help, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
Usually when you get lens error and it does not unlock after a couple of attempt you need to disassemble the camera.

First ensure you are using fully powered batteries, test alkaline new battery, you have more chance to unlock the lens.

Also try tapping with the palm of your hand the back of the camera, while you turn it on. This may help the lens out.

If that does not work, then the lens assembly must be taken apart.

In that case ring Canon at the number listed on the owners manual, to get a quote on repair, or to validate warranty if camera is still covered.

You can get also get a quote on repair from Advance Camera\015\012\015\012
Repair Help & Product Troubleshooting for Canon PowerShot SX100 IS Digital Camera

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