Having problems with your Casio Exilim EX-S500 Digital Camera ?

Camera randomly deletes entire memory card of images

\015 Got my camera in March of 2006 and love it: except - for the second time since March, I've connected my camera to my mac to find an empty memory card. Took photos this morning, looked at them this afternoon with the kids, turned the camera off, and they're gone tonight. This is exactly what happened to me several months ago. Last time I connected my card to my computer using a card reader; this time I connected directly with a USB cable. \015\012\015\012I've been able to take and access photos for months without a problem: and then they just disappear. My camera, when I turn it on right now, says "No file in this folder" and shows a depressing 0/0 icon in the top right corner, on the background of a blue screen. The camera batteries are not low, I can take new photos with no problem. I am using a 1GB Memory Stick Pro Duo "magicgate" SanDisk memory card (the same one I use all the time, and so the same one I was using last time this happened). I downloaded several pictures a few days ago with no problems. This morning I was able to view these now-lost-forever images, so I know they really WERE there. I haven't dropped the camera or immersed it in water or anything else strange.\015\012\015\012I'm sure I'm not the most technologically-savvy person out there, but I'm not an idiot either: I'm not clear on what could possibly be occurring so randomly to make my pictures disappear for good. It's very frustrating, and I feel I can't rely on this camera at all until I figure out what this problem is.\015\012\015\012After the last such incident, by the way, I reformatted my card. I've done that once or twice since then. \015\012\015\012Thanks for any help you can offer.\015\012I have the exact same problem, although I do have a different camera I have a Casio Exilim. However I do have a SanDisk memory card. My images recently have been deleted everytime I return from an event. And it will leave the last 2 images I have taken. It is upsetting... as my last day of university and my birthday images were all deleted. What can I do? Is it the memory stick or the camera??\015

Answers :

You are right not to trust the camera until the problem is solved. I think it may have something to do with dirty contacts in the sockets between the camera and the computer USB ports, and possibly also the camera and memory card contacts. One thing is common to both your incidents, and that is the USB port on your computer. These get notoriously dirty. I use the tube of a vacuum cleaner to clean them, as well as inserting things several times with the computer and camera off, to scrape away any oxidation or other grime on the contacts. Use the vacuum cleaner to clean all your plugs and sockets. Even mini USB plugs can be cleaned by placing between to fingers over the end of the running vacuum cleaner tube. Use microfibre cloth (not fluffy or tissue) dampened with metho to clean any contacts that are easily accessible. Another thing that can cause the corruption (and the inability to see data) that you describe is if cards or leads are pluged in OR OUT while the camera is turned on. A USB mouse might be hot plugging, but camera memory cards are not. Camera manuals say never to remove or install a card while the camera is on (Fuji and Rollei certainly do). I'm the same with plugging live 5volt USB leads into the camera. So hot plugging could also explain how you lost your pictures twice. Good camera shops can sometimes recover lost pictures from cards. I recommend that everyone with a digital camera carries a spare card. 4GB Magic Gate cards go for $25 on the I/Net, and 8GB $45. Do the things I have mentioned here, and take hundreds and hundreds of junk pictures to TEST what you are doing and your camera computer system. Do not RISK any important events. Only after the most thorough testing with 100% successful results can you consider yourself and your equipment (camera and computer) reliable. If your testing finds failures, my advice is to get a new camera. Nearly always (as with laptop computers) the value gained from repairing a digital camera is less worthwhile than taking advantage of the ALWAYS cheaper price of newer and better models with full warrantees.
Repair Help & Product Troubleshooting for Casio Exilim EX-S500 Digital Camera

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